Purvis Ford Lincoln, Inc.

Top Notch Service On my way to Fredricksburg from Ohio and started having issues with my 2013 Ford Expedtion EL not wanting to turn off. I checked to see if there was On my way to Fredricksburg from Ohio and started having issues with my 2013 Ford Expedtion EL not wanting to turn off. I checked to see if there was a Ford dealership in the area when I was about 3.5 hours out and thank goodness for the great people of Purvis Ford. Greg took all my information over the phone to start with and then turned my issue over to Adam Zandi. These 2 along with everyone in their service department went out of their way to help me. I had 3 10 year olds with me for a wrestling tourney and they offered them snacks and drinks while we waited. Long story short, they had my vehicle fixed in an hour and I was able to roll out. Greg and Adam, I appreciate all you did to take care of us and my vehicle. It was really nice to see that there is a business and people that still take pride in their work and enjoy what they do. Thanks again. By the way, all 3 of my kids won the Virgina Challenge Wrestling Tourney the next day. More

excellent Frank worked with me on applicable cost matching and discounts, kept me appraised of progress, work was completed as promised and at a high level Frank worked with me on applicable cost matching and discounts, kept me appraised of progress, work was completed as promised and at a high level More

Road Trip breakdown...fantastic speedy service!!! We had smoke pouring from our rear wheels on our 2012 F350 Dually while headed to Florida pulling a 13000 lb trailer loaded with hay and 3 dogs on boa We had smoke pouring from our rear wheels on our 2012 F350 Dually while headed to Florida pulling a 13000 lb trailer loaded with hay and 3 dogs on board. Called Ford Roadside assistance who looked for a dealership within 20 miles of our location due to the cost of towing the truck and trailer separately. PURVIS FORD was the fifth dealer they called...the first four could not even look at our truck for 3 to 4 days. Although Purvis was 30 miles from where we were we were able to safely make the trip without a tow (using my manual trailer brakes when needed!!).... Took truck in at 7 a.m. this morning. Russ Wuethrich was our service advisor and he was fantastic. Got me a shuttle back to my hotel, called around 3 hours later to say they had diagnosed the problem (intermittent sticky calliper and cracked as well). Gave me an estimate and told me parts would arrive between 3 and 3:30...called us at 4:30 with the repaired and warranteed job completed $2.00 under what his estimate was in the a.m. Shuttle driver Mike was courteous and prompt. We are working on buying our next Ford truck from this dealership. HIGHLY recommend them...fantastic job all around!!! Could NOT be happier with the outcome after the tense moments on the highway yesterday! More

Service and help The service and advise I received from the SERVICE ADVISOR RUSS WUETHRICH was excellent and very courteous I will recommend my friends and family to g The service and advise I received from the SERVICE ADVISOR RUSS WUETHRICH was excellent and very courteous I will recommend my friends and family to go here for service it was fast and exceptional More

Great atmosphere I really enjoyed everything about my experience purchasing a new Escape from Purvis Ford. Everyone was extremely kind and made sure to answer every q I really enjoyed everything about my experience purchasing a new Escape from Purvis Ford. Everyone was extremely kind and made sure to answer every question that I had. It was the first time I actually had fun with the process of buying a new car. I feel extremely confident that I received an excellent deal (with help from USAA) which made the process literally haggle-free. The employees seem to really enjoy working with each other making for a positive environment that I felt from the moment I walked in the door. More

Always Excellent Service I am on my third Ford truck from Purvis in the past 9 years. I finally graduated from a 150 to a 250. Each vehicle was serviced by Purvis technician I am on my third Ford truck from Purvis in the past 9 years. I finally graduated from a 150 to a 250. Each vehicle was serviced by Purvis technicians quickly, efficiently, and expertly. My most recent visit was for the worst kind of problem an owner can have and a technician can face, an intermittent problem: my back-up camera sometimes lost its video feed. Although it took a couple of visits, Purvis techs identified the problem and replaced the faulty wiring. It is working great! With the exception of when I travel, all my maintenance in performed by Purvis. I highly recommend them. More

Service Advisor Mike Iden Earlier this week I had the pleasure of dealing with Mike Oden from your service area. I was very upset with a very difficult situation with a member Earlier this week I had the pleasure of dealing with Mike Oden from your service area. I was very upset with a very difficult situation with a member of my family. When I called the dealership to handle a problem I was having with a truck that we purchased from someone I needed help ASAP. Mike dealt with a local retailer that made an extra key for us it shut the system down. I was amazed at the.kindness and compassion that Mike.showed. We.didn't know if something else was wrong. He dealt not only with me but with the store that made the key. Mike was a blessing to me that day...his customer service care and concern went beyond his job description. Thank you Mike for how you took such good care of us you will never know what it meant to us. You are an asset.to your company! Thank you. Fran Milligan More

fantastic service as usual. Everytime I come to Purvis I am always warmly welcomed. My service advisor Russ Wuethrich as well as the other advisors are always there to answer my Everytime I come to Purvis I am always warmly welcomed. My service advisor Russ Wuethrich as well as the other advisors are always there to answer my questions well and courteously. Hats off to a fine team. More

Very professional From the moment I drove into the service bay doors the staff were prompt at greeting me and saying good morning. The service staff was very profes From the moment I drove into the service bay doors the staff were prompt at greeting me and saying good morning. The service staff was very professional and knowledgeable. Services were quick and thorough. Kim Reed More

Well done! Service was quick, efficient and professional from the moment I arrived to my departure. This was my second visit for service since purchasing my veh Service was quick, efficient and professional from the moment I arrived to my departure. This was my second visit for service since purchasing my vehicle and both my service representatives were wonderful. More