Purvis Ford Lincoln, Inc.

Great customer service!!! Purvis Ford has the best services dept in town. I brought my Edge in and was told by Bob that that the earliest it could be looked at was the next Mon Purvis Ford has the best services dept in town. I brought my Edge in and was told by Bob that that the earliest it could be looked at was the next Monday, but he would fit me in that Wednesday so that Purvis could diagnosis the problem and order parts if needed. Bob got sick and my service guy was Andrew. Andrew was awesome!!! He keep me informed of the whole process. He was polite and professional. When I needed to chase down a maintenance receipt he offered to call Pohanka to have it fax to the office. That is great customer service!!!! This is the guy I want to come back to over and over again! Purvis has really great people working for them...I have never had a bad experience there. More

Frank Stewart - Great Service Advisor Frank Stewart has been helping us since 1988. He has always been honest and helpful. He takes good care of us. He makes sure the ticket is always c Frank Stewart has been helping us since 1988. He has always been honest and helpful. He takes good care of us. He makes sure the ticket is always correct and explains the job and cost. Frank also has extensive knowledge so he knows exactly what needs to be done to your vehicle. More

Friendly and Inexpensive I've been coming here for over a year for vehicle service. It's so easy to book appointments online. All the service team are friendly and answer all I've been coming here for over a year for vehicle service. It's so easy to book appointments online. All the service team are friendly and answer all questions. My only issue is that routine like changes take about 90 minutes. But id rather they take time than slop through it. More

Brake problem On a Saturday afternoon they went above and beyond to help me. They are in Va and I live in Tx so it is very unlikely I will be back in their vicinity On a Saturday afternoon they went above and beyond to help me. They are in Va and I live in Tx so it is very unlikely I will be back in their vicinity yet they truly cared about me and the brake problem with my 08 Expedition. I give them the highest rating possible. More

Purvis experience I own a 2014 Ford transit that I purchased at Purvis and I get my maintenance services there too. Whenever I took my transit for service I was attende I own a 2014 Ford transit that I purchased at Purvis and I get my maintenance services there too. Whenever I took my transit for service I was attended by Greg Cizek, a service advisor. Greg has always been professional and his customer service is superb. I recently had a problem with my transit and brought it to Purvis Ford and Bob Mills attended me. Bob explained the problem thoroughly and that the repairs to my vehicle would take several days, he got me right into a loaner and I was satisfied. More

Excellent Service Took vehicle in for service. Adam Zandi was advisor with great service. Helps when workers are friendly and helpful! Work performed after tool light Took vehicle in for service. Adam Zandi was advisor with great service. Helps when workers are friendly and helpful! Work performed after tool light kept coming on. Vehicle is running well again! Thanks Purvis! More

Excellent Every time I have taken my vehicle in for service I have received excellent service and Adam Zandi takes care of everything. Highly recommend Adam Every time I have taken my vehicle in for service I have received excellent service and Adam Zandi takes care of everything. Highly recommend Adam More

Loyal customer I've been a loyal Purvis Ford customer for over 10 yrs now. Adam Zandi has been my Service Advisor since day one and always provides EXCELLENT custome I've been a loyal Purvis Ford customer for over 10 yrs now. Adam Zandi has been my Service Advisor since day one and always provides EXCELLENT customer service. It is because of this service that I have been such a loyal customer. Adam and the rest of the Purvis Ford team not only provide excellent service but also a friendly and welcoming environment. I normally do not take time to write reviews but I felt compelled to do so in this situation. I owe Adam and the rest of the team at least this much. More

Adam Zandi is fantastic! I was very impressed with the commitment and professionalism of Adam Zandi. He took the time to explain everything and answer all of my questions. M I was very impressed with the commitment and professionalism of Adam Zandi. He took the time to explain everything and answer all of my questions. My experience with a service rep before Adam was not as positive but Adam made everything better and ensured that I will continue to look to Purvis for the service needs of my Lincoln. He is an outstanding representative for this dealership's services department. More

Service Dealership is clean, friendly. Service advisor was great. Service was fast. I have a service contract. I have been her for service twice, both times a Dealership is clean, friendly. Service advisor was great. Service was fast. I have a service contract. I have been her for service twice, both times asking for the fluids to be topped off. DEF was low after 1000 miles and I now have a low coolant warning and the transmission fluid is down a little. Since this is ignored then I am wondering what else is left undone. More