Pundmann Ford

Easy purchase experience! Our purchase experience was easy with no pressure. Finalizing the paperwork went fast. We were on our way quickly to enjoy our Mustang convertible. Th Our purchase experience was easy with no pressure. Finalizing the paperwork went fast. We were on our way quickly to enjoy our Mustang convertible. Thanks, Brian Peters for all your help. More

Hard to Schedule - They don't want your business I needed a simple repair done and for them to take care of my safety recall, so I scheduled an appointment through their very helpful online schedulin I needed a simple repair done and for them to take care of my safety recall, so I scheduled an appointment through their very helpful online scheduling tool. They called me the next morning to verify the appointment, then told me they could fit me in......in 4 weeks!!! Doesn't seem possible that a business could do a repair on a vehicle but say they are available to do it in 4 weeks. Not helpful at all and I won't be using them in the future and will make sure all of my friends know of my experience. More

Great car buying experience After finding what I was looking for online, texted a question and within a day Michael Pundmann answered with an additional picture of what I was int After finding what I was looking for online, texted a question and within a day Michael Pundmann answered with an additional picture of what I was interested in. Two days later, with Michael's and Eliot Starr's assistance, I drove my new vehicle home! More

Great purchase experience! I found the car online and since I live 3+ hours away Michael Pundmann answered a ton of questions by phone, email, and text. He was super friendly an I found the car online and since I live 3+ hours away Michael Pundmann answered a ton of questions by phone, email, and text. He was super friendly and helpful, no pressure, and took the time to show me how everything worked. Good deal and awesome experience all the way! More

Excellent and Efficient New Car Transaction From building my new Ford Explorer online on Wednesday afternoon to purchasing the vehicle on Saturday afternoon was exemplary of efficient and superi From building my new Ford Explorer online on Wednesday afternoon to purchasing the vehicle on Saturday afternoon was exemplary of efficient and superior customer service. Michael Pundmann received my inquiry online and called me before I logged off Ford.com. He greeted me when I entered the dealership a few hours later and gave me the most knowledgeable and informative test drive that evening. Michael answered all my questions, was very kind and considerate as well as realistic in setting my expectations regarding price and purchase options. When I needed assurance I was making the right decision on 2019 vs. 2020 models Michael gave me the information I needed to make an informed decision. When we arrived to complete the purchase transaction the vehicle was ready, the paperwork was in order and we are very happy with the whole process. I would recommend Michael Pundmann to anyone interested in a Ford vehicle. He is not only the fourth generation in the Pundmann family dealership he is friendly, knowledgeable and very personable. Don’t hesitate to reach out to this young man; he’s a busy person because he is a great salesman and really great person! More

Be Aware of danger I Bought a used van from here, they said it was inspected and all good. Within a week on road the brakes failed in the middle of the road , I saved my I Bought a used van from here, they said it was inspected and all good. Within a week on road the brakes failed in the middle of the road , I saved myself with a big accident. I was lucky enough that day. I returned the van. They gave me my money back. But they are saying that there is nothing wrong with that. People, just don’t get impressed with their service. That’s their job. Be careful. More

Pre-owner vehicle purchase Great customer service from start to finish. I love my Ford Escape! They took as much time with me as I needed to be sure I was satisfied with my vehi Great customer service from start to finish. I love my Ford Escape! They took as much time with me as I needed to be sure I was satisfied with my vehicle. More

Pundmann Ford I would absolutely recommend anyone visit Pundmann Ford. They have an outstanding staff. All around very nice people and the service was great. James I would absolutely recommend anyone visit Pundmann Ford. They have an outstanding staff. All around very nice people and the service was great. James Jones was very helpful and introduced me to Chance my sales person. Both great gentlemen. Every person I met there including the owner were exceptionally nice. More

Excellent Dealer I had bought Ford Escape on April 27th and sales person Chase was very nice . He shown me the vehicle with lot of patience , clarified all my question I had bought Ford Escape on April 27th and sales person Chase was very nice . He shown me the vehicle with lot of patience , clarified all my questions and finally price part, he gave me for the price which I asked for . Everything went smooth on the deal. More

Fantastic Experience Started car process by inquiring online. Received a response very quickly from Salesman Michael Howe. After chatting via email for a bit the dealershi Started car process by inquiring online. Received a response very quickly from Salesman Michael Howe. After chatting via email for a bit the dealership closed but even though off Michael continued via text to respond to questions. By early next day Michael advised that financing had been secured and if I wanted to come by and look at car I was interested in (Ford Focus SE Hatchback) and take it for a drive I could. He knew I was looking at another car from a competing brand and had secured financing and negotiated an acceptable deal with them but wanted to check out the Focus before I decided. I went in, met Michael and test drove the Focus. He, even though knew I already had a tentative deal with a competitor set, was never pushy and just answered questions which I appreciated. I was clear with him that I felt the two cars were very close in regard to preference (had a couple items I felt were advantages and disadvantages with each). it therefore would come down to the DEAL. Michael asked, as expected I give him a chance to beat my other deal. THAT HE DID!!! He gave a competitive trade in and gave me what I consider an outstanding price on the Focus. Never left the dealership. Wrote up the deal on the spot. Have to say Michael and Pundmann Ford was knowledgeable, friendly, helpful and went the extra mile to satisfy my desires. Finance Manager Mike Becker did a great job as well getting mean excellent rate and loan. Overall a terrific experience. If looking for a car I truly recommend to try Pundmann Ford and ask for Michael Howe. More