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Pumpkin Fine Cars and Exotics

Egg Harbor Township, NJ

4.9
417 Reviews

3084 English Creek Avenue

Egg Harbor Township, NJ

08234

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Showing 417 reviews

June 28, 2017

Simply the Best From owner Franck Freon's first year in business and consistently for the past 20 years, Pumpkin Fine Cars is renowned for its unparalleled quality. More

by Johngallt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franck Freon, Gina Freon
Jun 29, 2017 -

Pumpkin Fine Cars and Exotics responded

John, We truly appreciate the kind words and especially the loyalty over many years. All the best, Gina, Franck and team!!

June 27, 2017

Amazing Car Buying Experience!!! The entire Pumpkin Staff made the experience of buying a car truly enjoyable. They were friendly, helpful and Franck is extremely knowledgeable. I abs More

by Jenna Harden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franck, Gina Freon
Jun 29, 2017 -

Pumpkin Fine Cars and Exotics responded

Jenna, Thank you so much for thinking of us when it was time for your new vehicle. We had fun and love seeing you in your new BMW!! All the best, Gina, Franck and team!!

June 21, 2017

Great Experience! We were looking at vehicles here for months, when the time/vehicle was right we bought. The entire staff was always friendly, helpful and understandin More

by Joe P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck, Mariah, Emily & Frank
Jun 28, 2017 -

Pumpkin Fine Cars and Exotics responded

Since Reviews are often the main source people use to choose a business we felt it vital to share this exchange with customers seeing the above review: -------------------------------------------------------------- Dear Joe, Thank you for taking the time to write a review We are very happy that we were able to make this a smooth, easy process for you. I did notice that you gave us (4 Stars) vs (5 Stars) for both "Quality of Work" and "Pricing". I wanted to see if you had any suggestions on how we could have earned your "5 Star Rating". Our reviews mean a lot to us, especially since we are a very small, family owned business, and we all put our heart and soul into our company. Your feedback is very important to us I look forward to hearing back from you! Thanks again for your business, Mariah --------------------------------------------------------- No problem! Just didn't want it to look fake, and there is always room for improvement of some sort. -------------------------------------------------------- Joe, I completely understand. I wouldn't want the review to appear as fake either. However, as a small business, and considering today’s world that relies heavily on reviews, anything less than 5 star makes it seem like there was something specific about the transaction that wasn't great. We do feel we went the extra mile with your transaction with both quality and price. Thank you though for your feedback ~We will certainly continue to strive to improve in all aspects of this very labor intensive business where it is very difficult to find, service and sell quality vehicles at competitive prices. All the best and hope to see you in the future for you next vehicle!, Mariah

April 26, 2017

Pleasurable Dealings From the start talking with Gina on emails to my warm greeting at 9:00 a.m. from Tara and Vinny, the experience just grew better and better. Professio More

by Travelled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Freon
Apr 26, 2017 -

Pumpkin Fine Cars and Exotics responded

Thank you Peter. We all appreciate your kind words and are very happy you had a great experience at Pumpkin Fine Cars and Trucks! Welcome to the Pumpkin Family and don't hesitate to keep in touch! All the best, Gina

Jun 29, 2017 -

Pumpkin Fine Cars and Exotics responded

When customers come from a distance and say they will definitely be back - it means a lot to us! Thank you and hope your enjoying your Pumpkin truck! Gina, Franck, and TEAM!!

April 01, 2017

Twenty years of amazing reputation In the past 20 year I have purchased 5 cars for my family and I. I am currently planning to buy my 6th! As a retired, professional race car driver, F More

by Franco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina, Emily
Jun 29, 2017 -

Pumpkin Fine Cars and Exotics responded

Franco ~~ it is always such a pleasure to see you and the family in your latest Pumpkin vehicle. Here is to many more years of friendship and loyalty. Thank you again for your business, Gina, Franck and team!!

April 01, 2017

Excellence Awesome place, awesome employees, awesome service! We had the best experience her getting our dream car at a dream price, thank you pumpkin cars so mu More

by mhannah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariah
Jun 29, 2017 -

Pumpkin Fine Cars and Exotics responded

Thanks Hannah! Well a long time customer and friend says it pretty well. All the best to all the family, Gina, Franck and team!!

January 31, 2017

Not honest Took my son there to buy car...they said it was in great shape.Took it to mechanic who knew this car and said Pumpkin was aware of the defects, that i More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wife
Apr 26, 2017 -

Pumpkin Fine Cars and Exotics responded

Dear Kelly, In 19 years of business we have a 4.9 to 5.0 star rating all over the internet except from you. We take our business and our integrity very seriously and your accusation of deception is not justified as far as we can tell. We have no recollection of a situation at all as you described this past January 2017. Our pre-owned vehicles are always represented as what they are. We do not present cars with "known defects". Although every used vehicle is just that - used - and is therefore presented to the customers with the appropriate level of price relative to the condition of the car. As far as a mechanic knowing we "knew" of defects infers that mechanic has intimate ties to the discussions or operations within the privacy of our company. No mechanic we work with would express such a opinion and if they did they would know we do not deceive a customer regarding any defects. Therefore we feel that your review lacks substance and fact and should be disregarded by dealerrater and any of its readers. We invite you back to the dealership to discuss your concerns honestly as you may have misunderstood the situation and we would be more than happy to speak to you further as we have nothing to hide. All the best, Gina Freon

Apr 26, 2017 -

Kelly responded

We have no reason to fabricate or embellish our experience at your dealership. We honestly had this happen and moved on to find another used car. The mechanic is from the area and said he had seen this car and that you knew it had the major defect.We went to the trouble of taking this car to have it checked out by our mechanic. This site is for people to report their experiences which I have done. If my son had purchased the car you offered we would be seeing you again,maybe in court.As it stands now we know to stay away.

Apr 27, 2017 -

Kelly responded

Response from: Kelly Added: 4/26/2017 9:48:21 AM We have no reason to fabricate or embellish our experience at your dealership. We honestly had this happen and moved on to find another used car. The mechanic is from the area and said he had seen this car and that you knew it had the major defect.We went to the trouble of taking this car to have it checked out by our mechanic. This site is for people to report their experiences which I have done. If my son had purchased the car you offered we would be seeing you again,maybe in court.As it stands now we know to stay away.

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