Pugmire Ford of Cartersville
Cartersville, GA
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Fantastic Dealership!!! - #1 in my book! I had been to a few other metro Atlanta Ford Dealers in search of a 2017 Ford Escape. None of the sales folks could answer even the most basic questio I had been to a few other metro Atlanta Ford Dealers in search of a 2017 Ford Escape. None of the sales folks could answer even the most basic questions about the car - they simply wanted me to drive the car and hand them a commission check. I then decided to drive out of metro Atlanta to Cartersville. When I went onto the Pugmire website and asked for someone to contact me, Mike Schaefer (my salesperson) called me within 5 minutes (even though it was after hours). Once MIke confirmed that the car that I wanted was still available, I met him at the dealership the next day. He explained all of the car's features in amazing detail and answered every single one of my questions with a thorough explanation. I told Mike what I wanted to pay and what I wanted for my trade-in. The deal was done in no time. Richard (the gentlemen that handles the financing) was every bit as easy to work with. All of my future Ford purchases will be at Pugmire Ford in Cartersville. It's well worth the 40 minute drive to receive such fantastic and professional service. More
Professional staff We highly recommend Pugmire Ford of Cartersville! Our new truck shopping experience was a pleasure with a top notch, professional staff. We highly rec We highly recommend Pugmire Ford of Cartersville! Our new truck shopping experience was a pleasure with a top notch, professional staff. We highly recommend Pugmire and salesman, Brian Sheldon. More
Very nice service Manager, very thorough in her explanation very helpful in explaining the recall and the reason for the parts delay. very knowledgable in every aspect of the Ford Truck. Short wait time and n very helpful in explaining the recall and the reason for the parts delay. very knowledgable in every aspect of the Ford Truck. Short wait time and never was out in the weather More
Buying a Red Mustang My salesman was Brian. He was very straightforward and wanted to sell me a car. I had tried a previous Ford dealership, but Pugmire was a lot easier My salesman was Brian. He was very straightforward and wanted to sell me a car. I had tried a previous Ford dealership, but Pugmire was a lot easier to work with. The finance guy was even fantastic as well. More
Great Service Department Pam and Lucy are outstanding . They both make sure my car stays in top condition. After many years of having my car serviced in Cartersville, we have Pam and Lucy are outstanding . They both make sure my car stays in top condition. After many years of having my car serviced in Cartersville, we have become good friends as well. Love to see these ladies. Great Dept. More
Brian is the Man! My experience with Pugmire Ford was really good. Everyone was friendly and Brian was great. I have very little knowledge of cars and really only had My experience with Pugmire Ford was really good. Everyone was friendly and Brian was great. I have very little knowledge of cars and really only had a basic idea of what I needed/wanted. I was so glad that Brian is a patient man who was willing to talk with me and continue to show me cars until I figured out what was the one for me. Once we found the right car, Brian and the team worked hard to get the price where it would work for my budget. More
Fast, efficient and excellent service Fast efficient service, showed me my time was valuable. Keep up the great work. Love the way the truck looks and drives. Thanks for the exceptional s Fast efficient service, showed me my time was valuable. Keep up the great work. Love the way the truck looks and drives. Thanks for the exceptional service Cameron More
Awesome Dealership! Everyone was nice when I went into the dealership. Helped me to get started to make my decision on a vehicle. I will definitely buy here from now on Everyone was nice when I went into the dealership. Helped me to get started to make my decision on a vehicle. I will definitely buy here from now on and recommend to my friends and family.; More
BE AWARE...be very aware! First let me say that Mike Schaefer was a nice salesman but then he went on vacation during this ordeal. I am a retired teacher from Bartow County an First let me say that Mike Schaefer was a nice salesman but then he went on vacation during this ordeal. I am a retired teacher from Bartow County and have lived in Cartersville for over 25 years. The dealing started late Thursday evening and concluded on the following Friday. I was offered the "internet" price Thursday but when I got home I checked the internet price it was considerably lower. In fact the difference was over $3000 over the time of the loan. I called the next morning and Mike got them to redo the loan to the new price before I picked up the car. I appreciated his effort. This was a Friday, on Sunday I noticed the the front two tires were very worn and the back two were new. I called Monday at 10:54 to ask was this normal and what could they do to get me some new tires on the front. The sales manager Ron Sitza called me back at 12:50 and said he would get HIS cost of the tires and let me know. I didn't find out THEIR price until Tuesday at 2:25, only after me trying several times to get an answer. I was told THEIR price was $239 each. They should buy their tires from Walmart. $210.15 and Discount Tire $219 for the same tire. To add to injury, I noticed the windshield was cracked today Tuesday. I took it to Safelite. Know what Safelite asked me? Did you just buy this car? I said yes. He said it had already been patched and that car dealers do this all the time. They had put something on it to hide the crack for it wasn't visible and was in the middle of the wind shield! We has some sprinkles, so I guess that removed the cover. I CANNOT prove the two front tires were new when I first saw the car. They did make me sit for almost 2 hours that Friday morning while they did the paperwork. So, I recommend if you go to this dealership, play CLOSE attention to EVERY detail. More
Had a Great Experience with Pugmire A great Dealership with some Awesome people. They give you good deal at a fair price and take good care of the customer after the sale too A great Dealership with some Awesome people. They give you good deal at a fair price and take good care of the customer after the sale too More