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Pugmire Ford of Cartersville

Cartersville, GA

4.3
151 Reviews

352 N Tennessee St

Cartersville, GA

30120

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Showing 151 reviews

January 04, 2020

Great and friendly employees. Always been treated with respect. Will purchase my next vehicle from my home town Ford Dealership Pugmire. Friendly and kind to everyone. Check Pugmi More

by KT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Jan 08, 2020 -

Pugmire Ford of Cartersville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Steve Smith - GSM

December 30, 2019

Great experience. Daniel was polite and friendly,not pushy or high pressure sales tactics. He did everything he could do. Scott was great too. He explained the deal well More

by jsmith18
Recommend Dealer
Yes
Employees Worked With
Daniel Driver , Scott
Jan 08, 2020 -

Pugmire Ford of Cartersville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Steve Smith - GSM

December 18, 2019

Easiest purchasing process I have ever experienced. Daniel Driver made this the most pleasurable buying experience i have ever experienced. I wrote my ridiculous offer down on a napkin, and sent him a More

by Cmartintransport
Recommend Dealer
Yes
Employees Worked With
Daniel Driver. Scott (GSM)
Dec 19, 2019 -

Pugmire Ford of Cartersville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Steve Smith - GSM

December 04, 2019

Everyone was friendly but my experience with Daniel was definitely what would keep me coming back and recommending others. Daniel made me feel comfortable in the car buying process. He was warm, friendly, More

by Leebee16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Driver
Dec 04, 2019 -

Pugmire Ford of Cartersville responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Steve Smith - GSM

November 28, 2019

Was an easy no pressure experience from start to finish. Every person from salesman (Mike) to the sales manager was friendly and helpful. They answered all my questions, and worked diligently to find the be More

by Mike P.
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 02, 2019 -

Pugmire Ford of Cartersville responded

Mike, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Steve Smith - GSM

November 16, 2019

WB was very responsive and Scott was awesome. Always answered my call and any questions I had. They were very responsive and offered the best price on the vehicle in the Atlanta area. Everything was rea More

by Syracuse904
Recommend Dealer
Yes
Employees Worked With
WB, Scott, Ron
Nov 18, 2019 -

Pugmire Ford of Cartersville responded

Thank you for the feedback! We are happy to hear about your positive experience at Pugmire Ford of Cartersville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Steve Smith - GSM

October 30, 2019

Pam and the service techs did a great job of getting me in and out quickly. She kept me advised of the status of my Explorer. The service area was clean and my Explorer was returned to me in the condition More

by Peggy
Recommend Dealer
Yes
Employees Worked With
Pam
Oct 31, 2019 -

Pugmire Ford of Cartersville responded

Peggy, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Pat McConville - Service Manager

Oct 31, 2019 -

Peggy responded

Pat, I did not word my review very well. I am very happy with the service and the fact that I did not have to remove paper mats or put my car back to the way it was. The service techs did a great job of making sure I did not have to put anything back to the way it was. I am very pleased with my treatment at Pugmire. Thanks! Peggy

October 01, 2019

Service Department worked to fix a problem I did have a problem with some work performed on my vehicle but Pugmire work all things out to my complete satisfaction. Thank you Pugmire. More

by Earnest Lawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam, Pat, Steve
Oct 03, 2019 -

Pugmire Ford of Cartersville responded

I do apologize for the initial difficulties you experienced but I'm glad to hear that things have been smoothed over by our team. Please let us know if there is anything else about your experience that you'd like to discuss. Sincerely, Pat McConville - Service Manager

September 19, 2019

Top Notch Service Pam in the Service Department was not only knowledgeable and helpful but super nice. We were in and out in less time than promised. Although, the wait More

by Kelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Sep 19, 2019 -

Pugmire Ford of Cartersville responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Pat McConville - Service Manager

June 20, 2019

Exemplary service by Whitney and Team! After getting the runaround at the Sandy Springs Ford dealership this morning, and told my appointment only got me into the "queue", I called Whitney More

by Jeff S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whitney
Sep 19, 2019 -

Pugmire Ford of Cartersville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Pat McConville - Service Manager

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