Puente Hills Volkswagen

Horrible service department. I’ve got a recall on my car. I took my car in on May 11th. They told me it will be a week to get it fixed. No rental car. Then after two weeks, they I’ve got a recall on my car. I took my car in on May 11th. They told me it will be a week to get it fixed. No rental car. Then after two weeks, they called me saying there is a big line. They want me to take my car back first, they’ll save the spot for me and they’ll call me when it’s my turn. I said ok and took my car back. Then they called me in Mid-June told me that I can bring it in. This time there is still no rental car, and it will be another 3-4 business days. I did so. After another two weeks, I called to check the status. Now they told me there is still one car in front of me and they won’t start to do anything on car until 7/14. And the car won’t be ready until August !!!! What a F**. All they are telling are lies. They left my car in the garage and did nothing for a two months!!! Never go to this dealer for service. More

This dealer is advertising false information to lure you in to the dealer to find out the vehicle that looked and sounded so good on there add has major problems ( nothing mentioned in the add ) along with in to the dealer to find out the vehicle that looked and sounded so good on there add has major problems ( nothing mentioned in the add ) along with the buyer being responsible for the smog certification when they know the vehicle wont pass. Don't waste your time with this dealer like i did. There adds are false information More

Been looking for a compact suv for awhile. They made it super easy. Awesome experience. Upfront pricing. No pressure sales tactics. They made it super easy. Awesome experience. Upfront pricing. No pressure sales tactics. More

Larry and Peter were very professional, and helped me finished my lease buyout in no time. Larry being proactive was a huge factor as he helped preapred all the paperwork ahead and saved me a lot of time finished my lease buyout in no time. Larry being proactive was a huge factor as he helped preapred all the paperwork ahead and saved me a lot of time. Friendly service, will definitely recommend. More

Larry Vu was amazing and very professional. I never felt pressured and received a great deal. James and Rodrigo were also very nice! Great experience I recommend this dealership to everyone! I never felt pressured and received a great deal. James and Rodrigo were also very nice! Great experience I recommend this dealership to everyone! More

This service manager/dealership is getting one star, because there is no possibility to give them a zero for customer service. I had 10:30 scheduled appointment; my car was not taken into the bay until because there is no possibility to give them a zero for customer service. I had 10:30 scheduled appointment; my car was not taken into the bay until 2:30. Julio did not contact me; rather I had to call him. I had to call him 3 times to find out about my car. At 3:15pm, I contacted him again. Since there was still no report about my car, I told him I was coming to pick it up. What good is an appointment if it is not honored? I believe that since I had a "minor" problem with the check engine light sensor and most likely would not have to pay for repair, that other cars were taken in before mine. I feel that Julio dropped the ball and was not managing his technicians. When I went to pick up the car, Julio was rude and did not apologize to me for the delay. Instead he compared it with going to a doctor office with an appointment and having to wait! I have taken my car to this dealership several times in the past 10 years with an appointment and never waited longer than 2 hours. The previous service manager, George Ruiz, was always very kind and polite and kept me informed each step of the way. I will not come back to this dealership again because of the poor service. More

If I can give less then 1 start I would. Crooked and dishonest dealership! Sales manager Madi is one of the most dishonest people I have met. Forced us to register our new car in California even though dishonest dealership! Sales manager Madi is one of the most dishonest people I have met. Forced us to register our new car in California even though we are Arizona residents and traded in an Arizona title car. After speaking with the DMV they informed me the dealership broke the law by not giving us a 4 day permit, even after asking for it, allowing us to take the car to Arizona and register the vehicle. It's been a fight with them, guess there's no honor in dealerships especially this one. Wouldn't recommend them to my enemy. Refusing to make it right. Guess my next step is getting an attorney invoiced. General manager has received 5 messages and still haven't gotten a call back. I'll be filing a complaint with the DMV as well. More

My first time to look at a VW. Taos is smaller but roomy inside, fuel efficient and great handling. It was a great buying experience at VW PuenteHills 👍 fast, easy and simple. No non-sense fees adde inside, fuel efficient and great handling. It was a great buying experience at VW PuenteHills 👍 fast, easy and simple. No non-sense fees added. Larry Yu is honest, straightforward and empathetic. Highly recommended! More

FANTASTIC SALES EXPERIENCE!I finally found the right FANTASTIC SALES EXPERIENCE! I finally found the right dealership and most of all the BEST person to work with! You must request and work with Miko! FANTASTIC SALES EXPERIENCE! I finally found the right dealership and most of all the BEST person to work with! You must request and work with Miko! She is amazing! Miko is so respectful and knowledgeable! She went above and beyond in making my experience unforgettable. I test drove an Atlas last November 2020 at a different dealership and since I wasn't in any rush, I took my time in finding the right deal. I've done my research and I knew exactly what I wanted. And in order to do that Miko and the Puente Hills dealership made it possible. I contacted all the dealerships nearby and even down in San Diego. That was 12 in total. But although I came close with a couple of dealerships none were as transparent and offered the deal as sincere and honest as Miko did. Her price beat all other dealers from the get go: saving my big $$ down the road!! My personal thanks and praise to Miko for going that extra mile in making me feel comfortable. Miko showed such consideration for my concern with COVID. She made special arrangements so I take care of all the paperwork outside. I informed her I was okay if we signed inside since there was a plexiglass separation and we were in an open area. I even watched her disinfect the table. Signing the paperwork was super easy. I was pretty much provided all the information prior to coming into the dealership. They are paper friendly so signing on the ipad super quick. After all the signing was done, Miko took her time to show me details about the car that I did not know. Again after dealing with so many different salesmen working with Miko was a blessing. She beat all the other prices from the get go and didn't play any games. Nothing but a sincere straight forward deal. I can't emphasize how much shopping around I did and how satisfied I was driving off in my new Atlas! More