Puente Hills Toyota

I guess im the first to write a negative about this dealership. Trust me, from my experience, you do NOT want to go to this dealership. I went because about 4-5 people said it was good especially with dealership. Trust me, from my experience, you do NOT want to go to this dealership. I went because about 4-5 people said it was good especially with the remodeling.. I liked it, they had coffee, tv room, car rental center and free Wi-Fi and everything.. but you know what? Don't be fooled by that.. you can get all that stuff in a local cafe or some starbucks.. don't risk wasting your money, getting ripped off, and wasting time just cause it LOOKS nice. VERY long story short.. i bought a used car there. Sales dept was just very demanding and wasn't a good experience. I come home, find about 10 things wrong with the car, take it back for the 30day wrnty, hoping they would fix a squealing coming from my car ALL the time. I go, they refuse to do it because it's not a "mechanical" problem or something like that.. Then i found BIG blotchs of spray paint work on my car which didnt turn out to be the service dept but the used car dept sprayed over HUGE gashes and dents to cover the work up. I couldn't tell until (3 days after @ the dealer picking up my car) the sun was out and it was reflecting. Fast forward.. sales manager was very rude, said he didn't WANT to replce the parts because too much labor, didn't care about customer satisfaction, told me a car that has VERY defective paint. (among other problems) Then, i couldn't get any help from ANYONE.. i waited 30 minutes for 2 different managers and they all were "busy" or didnt even answer the page knowing I had a complaint. Please, i have nothing to gain by writing this post but DO NOT go to Puente Hills Toyota. I gave them MANY benefits of the doubt because of some recomm, turns out they don't care about customer satisfaction at all. By the way, the refusal to do work came from not only the Used car dept that sold me a defective car with massive amounts of problems.. but also the service dept. some people tried to help me, but over all the managers shot down their proposals to help me. From experience, this dealership is NOT one that i recommend no matter how good their facility is. However, the dealer people WERE really friendly. The receptionist, managers, works, salespersons... (except Sales Manager and Finance Manager)... they are really friendly so i gave them benefit of the doubt.. but turns out, they're friendly but the outcome sucks more than people that are rude to you and at least get the job done. NO to Puente Hills~ They will NEVER EVER get my family, friends, coworkers, peers, roommates, church members, any MY business ever again. <br><br>Conclusion: No to puente hills. friendly, but doesn't get the job done, and wastes your money, time, effort, etc. More