Puente Hills Subaru

We went to Puente Hills Subaru looking to purchase an Impreza Sport. We spent hours there negotiating and finally reached a deal. Our sales woman, Kat, congratulated us on a deal being reached and shook Impreza Sport. We spent hours there negotiating and finally reached a deal. Our sales woman, Kat, congratulated us on a deal being reached and shook our hands. We were happy. She left to run our credit. When she returned, somehow the deal had changed. They tried to up the monthly payment. We stood strong, demanding the deal we had already agreed upon. Next, they came back and had raised our down payment. Their excuse was that someone had made a mathematical error on their end. We told them that was not our fault; we had already reached an agreement. It was so underhanded and shady. They kept trying to jerk us around. Finally after hours wasted and unnecessary stress, we walked out. This was the worst car purchasing experience I have been through. Unethical dealership; extremely disappointed! More

Be sure to do a search on "car salesman tricks" before visiting Puente Hills Subaru. I saw a used Outback that they were selling and stopped by to check it out. I told the salesperson, Katrin before visiting Puente Hills Subaru. I saw a used Outback that they were selling and stopped by to check it out. I told the salesperson, Katrin, that I had my own financing and that I wouldn't want any "extras" that dealerships like to throw in. After the test drive, the used car sales manager, Fred, was in her office. I told him what I could afford at an out the door price, and it was a fairly low offer, I wasn't expecting them to take it but figured I would ask. He asked if I would be interested in financing it through them if they could get me a better rate. The red flag went up here because this is where paperwork gets tricky and the price of the car would magically go up. I took him up on the offer, I was just more cautious should anything out of the ordinary come about...and it did. Fred left taking my blank check from my bank (Watch out for this, common trick with dealers) Another floor manager (Wally from what I was told later) came in with the finance offer. I spotted "Gap" and "Warranty" at the bottom of the paperwork right away and also so a payment $100 high than what my bank was offering and my bank had a shorter term, and the interest rate was no better. They were trying to "sneak in" extras that I not only didn't ask for, but also told Katrin ahead of time that I was not interested in. I told Wally what I had to spend that I had no interest in their financing and if they couldn't accept my offer than just to tell me that they couldn't accept my offer. Had they just done this to begin with I probably would have checked out another car on their lot. I hate haggling and Wally kept trying to get me to go higher on the price. I got tired of it and asked my check back so I could leave...he still kept trying to haggle. I asked several times to get my check back (I lost count) and he finally left. Katrin came back with my check, I left and as I was leaving she was insistent that I come back inside and Fred could get me the price I was offering. I told her to have him call me...it was getting late and I had to leave. Fred called me while I was driving back and through out a price that was still $1000 more than what I offered and I told him no and that all they have to do is tell me they can't take my offer rather than doing this haggling. He told me I was a difficult customer. I'm not sure how he meant that, but I certainly didn't take it as a compliment and I wrote the General Manager, Rafeh, a lengthy email about my experience and how I was treated. I told him I would give him 7 days to respond along with written apologies from Wally and Fred prior to giving any negative reviews (people should have a chance to right their wrongs). Other than getting a call from Aaron trying to sell me the car at still a higher price than what I was offering, I have heard nothing from the Manager...so here's my negative review. They lost points for taking my check and not returning it right away when asked, messing around with the financing, calling me "difficult", pressuring me into trying to buy the car and for the manager never responding to me. Maybe this was an off day for them, but I have a feeling a lot of people get scammed into their sneaky ways but don't realize it or just figure it is expected of a car dealership. If you're doing things their way with financing, warranties, etc. I'm sure you won't have any problems at all with them. Just make sure you do your research and walk out if you start to feel uncomfortable. More

We bought our car at Puente Hills Subaru, the experience at the time wasn't bad but now we are in Florida and are not able to get the car licensed, and cannot drive it now for 4 weeks. We bought the car in at the time wasn't bad but now we are in Florida and are not able to get the car licensed, and cannot drive it now for 4 weeks. We bought the car in April and still they say it might be a month to get the info to us. We are ready to have the car repossessed. The dealership is no help at all!!! They stink!! Don't know what they are doing!! They lie!!! The salesman was great, the title and finance people don't know their business and just make promises they don't keep. No-one knows what to do, we are consulting a lawyer, don't know what else to do. This has greatly affected our love of our Subaru, probably won't get another one after we get done dealing with this!!! More

They were the easiest guys that I have ever bought a car from. They worked with us on the price and helped get my daughter a great financing rate. This was her first time buying a car and they were exceptio from. They worked with us on the price and helped get my daughter a great financing rate. This was her first time buying a car and they were exceptionally nice and helpful to her. When we went to pic up the car the next day, not only was it ready to go, but they actually threw in a couple of little extras as a surprise. Tonight they called to make sure shes happy with everything and to let her know to call if anything came up. I would absolutely recommend these guys to anyone looking for a new or used car. More

We were sold a lemon car. Despite the defects we noted at the dealership, Floyd made the bold claim that all defects on the car will be taken care of. "Just send me the invoice, and I'll take care of it" at the dealership, Floyd made the bold claim that all defects on the car will be taken care of. "Just send me the invoice, and I'll take care of it", he said. Of course, like a true car salesman, none of his claims turned out to have any bases at all. It was impossible to get ahold on him, and when we finally did, he went back on his words and claimed that he never said such a thing. Avoid them like a plague, they sell lemon cars, and no customer service at all to help you out afterwards. More

Contacted all of the southern California Subaru dealers via email looking for the best price on a 2011 Subaru Outback. Most of the other dealers were slow to respond, and when they did, it was usually with via email looking for the best price on a 2011 Subaru Outback. Most of the other dealers were slow to respond, and when they did, it was usually with a so-so price. Logan at Puente Hills Subaru was always very quick to respond to email & gave me the best price up front. Didn't waste a bunch of my time haggling over the price. I ended up ordering the exact car I wanted & brought it home yesterday. This was an excellent, low-stress, car buying experience. Not only that, but this dealership has the biggest inventory around and a nice customer waiting area (handy with kids in tow). I will certainly return to this dealer for future Subaru purchases! More

Over the past couple days, I've had a couple of e-mail correspondences with a salesman at Puente Hills Subaru. Brian Champagne started off friendly enough.. but then just became rude and pushy. He just correspondences with a salesman at Puente Hills Subaru. Brian Champagne started off friendly enough.. but then just became rude and pushy. He just kept telling me I HAD to purchase the car by 7pm over and over. It took several e-mails just to find out what options were installed at the MSRP price. When I told him that I planned to keep looking, because the car had options installed that I was not interested in, I got an e-mail from his manager that was very condescending: I'll be sure to avoid this dealership at all costs when I finally decide to make my purchase. I already know the price they gave me was not the "best deal out there," as he stated.. since I already have an offer that is better than what they gave. Even if I didn't find something cheaper, I'd be willing to pay a little more, just for a better dealership experience. "I think we have done everything to earn your business. I just think you don't deserve it. I will make sure we stop contacting you at this point. You got the best deal out there and you just dont see it. I can fix many things, unfortunatly I can't fix what seems to be going on with this incredible oppertunity that was presented to you, and turned down. Thanks for all of your time. Aaron X Duport General Manager Puente Hills Subaru 626-626-4800" More