Puente Hills Subaru

A Horrible agonizing Experience Puente Hills Subaru Review We have had a truly horrible and agonizing experience at Puente Hills Subaru. My closest friend and I were both in the m Puente Hills Subaru Review We have had a truly horrible and agonizing experience at Puente Hills Subaru. My closest friend and I were both in the market for new cars. She was interested in a Cross Trek and I was interested in purchasing a Forester. We went into Puente Hills Subaru together having decided that we would purchase her car first and if the deal was good and the experience positive I would commit to make my purchase with them when I was ready. The sales person who intercepted us upon our arrival was Richard. After discussing the features we wanted, we test drove a 2017 Cross trek. The model we drove came equipped with built in roadside assistance which includes a red emergency button with a direct link to 911. Since my friend was planning on taking some long trips alone this feature was very comforting to her and became a prime reason to buy a Cross Trek. When we started discussing price and color and decided on the Premium package- we asked repeatedly if this package came with the red emergency button. We were clearly told that it did. After going back out on the lot and looking at the vehicle we had chosen, we confirmed that it had the 911 feature. They also assured us that the Red button 911 feature would function for the life of the car without purchasing the Star Link yearly contract. We asked “are you sure” and were told “yes” repeatedly. After some long protracted negations with Richard and Josh Teets (a more senior sale person) concerning price and a fair trade in price for her 2012 Impreza, we were told that the vehicle we inspected was no longer available and had been sold. During these negotiations there were a couple of instances where both Josh and Richard became very excited, speaking to us with rudely raised voices. I had to ask them to calm down, lower their voices and treat us with respect. My friend was also interested in having a model with Android Auto. She has some problems with her vision and wanted her phone navigation to be displayed in a larger format on the counsel. Josh Teets suggested that he help us find an after- market head unit with Android Auto. We were concerned that this would void the factory warranty on the car. He assured several times that this would not and would not be a problem. Weeks later we found out from the dealership that this was on outright lie and that they would not be able to guarantee the warranty. After hours of this they found us a vehicle on the lot and assured us that this vehicle had the same features as the vehicle we had examined earlier. By the time they brought it around it was about 9 pm. We were exhausted and very hungry. I feel like this is a typical tactic dealers use to wear down the buyer so they can slip things by us. We did not have the opportunity to thoroughly inspect or test drive the vehicle we drove home. The shock came when my friend got home and discovered that the car did not have the red Star Link 911 emergency button that they had assured us it had, and that we had made clear was so important us. When we went back the next day and complained we were told that it was too late. We had signed and driven the car off the lot and there was nothing they could do. They apologized for the “misunderstanding.” Let me be clear, this was not a misunderstanding. We were explicitly told that the car we were purchasing had this feature. We were victims of a classic bait and switch maneuver. These are salespersons that will say anything they think you want to hear just to close a sale. Obviously they are more concerned with the vehicle they need to sell (what they need to move off the lot) than the vehicle that the buyer needs to purchase. My friend left numerous messages with Kevin Kim, the General Manager of Puente Hills Subaru, asking for a meeting to rectify this situation. It was not until she contacted Subaru corporate offices and told them what had happened to us that we got a response from Mr. Kim. This took a couple of more weeks. Finally, John Everett, the internet sales manager contacted us and we set up a meeting. The General Manager, Kevin Kim, John Everett, Josh Teets and he two of us were all at the meeting. Things seemed to start on a positive note. Kevin and John both apologized for the rude behavior we a had endured and assured us that the way our sale was conducted was not the way they like to do business. They both assured us that they wanted to take care of us and for us to leave as satisfied customers. When asked what this would take, we said that we would want to be able to get a vehicle with the features that we were originally told we were getting. They were respectful and encouraging throughout the meeting and we test drove a vehicle that fit our requirements. This all seemed very encouraging until we started talking numbers. Their idea of “taking care of us” and making up for our poor treatment was to ask us to pay an additional $6-7,000.00 to get a car with the features we originally were told we were buying. We felt this was outrageous and unacceptable. This had gone on for so long and we were desperate to resolve this agonizing situation. We met two other times and presented counter offers. These were not ideal, but were ones we felt we could live with. Each time they did not even come close to meeting our offers, despite the fact that we were told that they felt terrible about the way the sale went down and it is not the way they like to do business. These turned out to be empty words and neither of these managers were willing to take responsibility for the deceptive practices of their salesmen by backing up their stated concerns financially. They were still asking us to pay an outrageous amount for their shady sales maneuvers. Their offers would only benefit them but cost us greatly. Finally, we walked away. Our experience with Puente Hills Subaru was so humiliating, frustrating and agonizing that not only will we never go back to this dealer again but, I will never go to any Subaru dealership. This experience left me disgusted with Subaru. I gave up on my plans to purchase a Forester. I have recently purchased a Honda CRV and am very happy with it. More

Bait and Switch This dealership is mad shady. Bottom line: the manager refused to honor the agreed upon price for an Outback because we refused to buy a warranty fr This dealership is mad shady. Bottom line: the manager refused to honor the agreed upon price for an Outback because we refused to buy a warranty from them. They tried to sell us a $1K warranty for $3K. Full story: We called 20+ dealerships in SoCal to get the best deal on an Outback. After a few back and forths, my husband and I agreed on a price with Christian over the phone, which was allegedly approved by the manager. We got better offers from other dealerships but this was the most convenient for us. Based on our phone agreement, we drove 100+ miles to sign paperwork and pick up the car. When we arrived, everyone was super nice and accommodating. We signed some paperwork and just needed the final figure to go to the bank for a cashier's check. That's when the bait and switch happened. Christian kept saying that he only agreed to the price because he thought that we would buy a warranty. But on the phone, he only asked whether we were open to buying a warranty, which of course we were interested. But we never discussed price or terms of the warranty. And when we got there, we knew that $3K was way overpriced. We were obviously furious when Christian said that they wouldn't honor the price that we had already agreed on. The manager was so incredibly rude. When we told him we got a better deal elsewhere and showed him written proof of the offers, he accused us of making up those quotes. So ridiculous. We obviously left but were furious for wasting 5+ hours of our time and being complete jerks. We bought our Outback two days later from South Coast Subaru without warranty. We have received quotes for as low as $900 for the warranty. More

Bait and Switch I had the worse car purchasing experience. I agreed on trade in amount and price of car that I was buying and when signing contract was a different s I had the worse car purchasing experience. I agreed on trade in amount and price of car that I was buying and when signing contract was a different story. Not very honest people all the way from the car sales to the financing department. More

Honesty, Integrity, and Service Untouchable. I visited Puente Hills Subaru on 3 separate occasions, first to somewhat launch the start of my new vehicle research, coming by at som Untouchable. I visited Puente Hills Subaru on 3 separate occasions, first to somewhat launch the start of my new vehicle research, coming by at some point throughout the meat and potatoes portion, and finally arriving at my conclusion. After considering many unique sports vehicles and then having test driven nearly all of them, I finally committed to a Subaru. Throughout my visits to the dealer, not once did I feel as if I had to make any decisions until I was ready to do so, and most certainly did I never feel as if I had to cater to anyone else's analyses but my own. For that matter, I took my sweet ass time by asking every possible question I could think of through text, phone, email, and in person. After all of that, then I asked some more. At an automotive dealership, the sales force is there to perform a basic, integral function relative to the business structure, just like every other department therein. The most transparent responsibility of sales is to keep inventory flowing out the door as rapidly and smoothly as possible. This generates revenue for the business, and the business can continue to do what it does. However, sales serve a greater function. After all, they are the all-important frontline that meets and greets the customer. Therefore they bear the greatest influence upon the single most important success factor for a dealership. At the end of the day, it's that vibe you get when you drive into the lot and walk onto the showroom floor, confidently knowing that you have endless yet earnest support at your fingertips. It’s that feeling you get. It's this feeling which is strictly determined by the atmosphere that sales creates - one that is open, inviting, comfortable, informational (factual), and trustworthy. At the end of the day, your balancing of logical sense with your gut feeling are what result in you being able to make the best decision possible when committing to something that is a necessity but also a desire. Josh is a huge reason why there’s an STi sitting in my garage. And it's not because he convinced me to buy it. It's because he provided me with all of the assistance I needed in making my own decision. Armed with nothing more sophisticated than an enthusiastic, patient, and honest character, Josh wholly nurtures the “right” atmosphere for success. And Josh isn't the only soul there with an abnormally high level of positive spirit. Every team member I've met to date at Puente Hills Subaru has exhibited nothing short of greatness. These special kinds of meetings are wide and far between when discussing the automotive industry, but really life in general. And when you stumble across these sorts of things, you would be wise to secure them. Go Josh. Go Puente Hills. Go SUBARU. More

Teets and Tommy and my impossible deal Currently i am going through a rough patch in my life. Divorce. I owned a 2013 Civic Si coupe with 26k on the odometer and some aftermarket wheels. I Currently i am going through a rough patch in my life. Divorce. I owned a 2013 Civic Si coupe with 26k on the odometer and some aftermarket wheels. I had gone to at least 6 other dealerships, including Carmax trying to get the best deal on my car. I needed this car gone so that i would not have to go to mediation over debt. I gave Joshua Teets "Goggles" a call. He assured me that i could get in a 2015 WRX. I decided to give it a shot. Josh and Tommy are very straight forward and do not beat around the bush. They are also very accommodating and very professional salesman. I was shocked to see my offer for my vehicle. The max blue book value with after market wheels and still got 16k. Shortly after that we talked numbers and closed the deal. The whole experience was one of the least stressful car purchases in my life. The family at Puente Hills Subaru are very friendly, not pushy, and will do all they can do in there power to get you in the vehicle you want and can afford. I highly recommend going in and seeing Josh Teets or Tommy, or any of the professionals that work at Puente Hills Subaru. They will make you confrontable and will not pressure you into a sale. More

Extremely poor customer service I called to talk to the salesman I had worked with in the past, Frank Aparicio. First time at the dealership was a pleasure but when I called to ask I called to talk to the salesman I had worked with in the past, Frank Aparicio. First time at the dealership was a pleasure but when I called to asked question about what Frank had offered me, he became rude and defensive. Just needed simple answers to simple questions. After being hung up on, I called back and was treated EXTREMELY rude, More

Bait and switch, very pushy. The internet sales people are very pushy, trying to get you to come into the dealership at any cost. I was lied to and told that they could beat a pr The internet sales people are very pushy, trying to get you to come into the dealership at any cost. I was lied to and told that they could beat a price that I presented so I drove 40 minutes to test drive and put a deposit down on the car (it was in transit). When I got there everything went smooth enough until suddenly the sales person I was talking to left and came back with a manager. Immediately the manager attempted to reset negotiations by starting back at MSRP (xxx??). After a short time of negotiations I decided to just leave because our numbers were nowhere near each other. Even when they finally came down to my price it wasn't what I was told via e-mail (that they would beat it). Garbage. More

Excellent Customer Service, Cant Beat It! I took my mother in law to see Joshua Teets at Puente Hills Subaru to look at a new car for her. She wanted a Ford originally but i told her about the I took my mother in law to see Joshua Teets at Puente Hills Subaru to look at a new car for her. She wanted a Ford originally but i told her about the safety ratings and AWD standard on the Subaru and it peaked her interest. He was a HUGE help, got her into a brand new 2015 Forester and she LOVES it. He gave the best test drive, actually took us off road to show the cool features the new Subaru have. I will be going back to get my wife into a WRX in the near future and will be dealing with Josh Again Thank You Josh!!! More

Great Salesman equals great service We visited the dealer a week before we knew we were ready so that we could compare the Subaru WRX to another vehicle. He wasn't pushy and he understoo We visited the dealer a week before we knew we were ready so that we could compare the Subaru WRX to another vehicle. He wasn't pushy and he understood what kind of vehicle we were looking for. When the time came to purchase the vehicle, Larry fought tooth and nail to get us the price that we wanted and the best deal possible. Larry is an easygoing, personable, and no-pressure salesman. The dealership was very fair and we hope that Larry is still there when we become interested in purchasing another Subaru. If he so happens to move dealerships, we would track him down. He is an asset to the team and deserves to be commended for his work. There needs to be more salesmen like him. More