Puente Hills Subaru

Everything was done very fast and efficiently. I was greeted right away when I arrived. The staff was attentive and diligent. Service was fast and everyone was COVID safe. Thank you Subaru. greeted right away when I arrived. The staff was attentive and diligent. Service was fast and everyone was COVID safe. Thank you Subaru. More

During an attempted trade-in and purchase process, my parameters to complete the transaction that were provided were ignored. They still played the "game" of lowballing the trade-in offer and purchase/le parameters to complete the transaction that were provided were ignored. They still played the "game" of lowballing the trade-in offer and purchase/lease terms despite being very clear that I didn't want to waste their or my time by going back and forth. More

Made sure all my needs were definitely met . Great customers service when I special ordered my vehicle before and after I received it . They did a Fantastic job in my opinion customers service when I special ordered my vehicle before and after I received it . They did a Fantastic job in my opinion More

They were responsive, helpful and did everything they could to help me with my warranty repairs!! Thanks to Mike, Melissa and Jasmine for their kindness and professionalism!! could to help me with my warranty repairs!! Thanks to Mike, Melissa and Jasmine for their kindness and professionalism!! More

Took my car for service and later they came to tell me that the technician stripped two lugs from my wheels. First they were going to send someone to buy them and compensate. Later they walked me inside t that the technician stripped two lugs from my wheels. First they were going to send someone to buy them and compensate. Later they walked me inside the shop to explain their mistake. The manager service advisor pretty much told me that I had to get it repaired because they didn't had time. Then I noticed my front plate was bent. This place is bad. On my way to the shop to buy my lugs, I heard noise coming from my front wheels. Did not ask the guys to check it out because subaru at puente hills was the last one to work on the car. Took it back to the dealership and John was kind to take care of it. They inspected the car and told me again that 2 lug nuts were "stripped" even though they were brand new. They never fixed my car and had to get my car repaired at a wheel and tire shop and it cost me $700 for their incompetence. The next morning I went to talk to Mr. Pintado the service director about the issue with my car. He brought in John the service advisor and one of the technicians that worked on my car. Long story short, puente hills subaru refused to pay for the damages and I will be taking them to court. Avoid this place at all cost. Their customer service is very poor. They only car when you buy a car but when they cause damages to your car is another story with them. More

I am a senior citizen and have bought many new cars. My deal with Puente Hills Subaru was the best by far of all car buying adventures. I was vary happy when the deal was done and I was driving home. I wa deal with Puente Hills Subaru was the best by far of all car buying adventures. I was vary happy when the deal was done and I was driving home. I was just as happy the day after and the next day and on and on. More

Bought a used Forrester, great staff and service, they even scheduled a 6 month oil change. Service was wonderful, but price too high!. Next time I'll go to my regular independent shop. even scheduled a 6 month oil change. Service was wonderful, but price too high!. Next time I'll go to my regular independent shop. More

Was able to schedule a oil change on line at the time I needed. I did an appointment 5 days ahead. The change took less than an hour. needed. I did an appointment 5 days ahead. The change took less than an hour. More

The service department was very efficient and performed their tasks in a timely manner. I would reccomend this dealership to everyone. They know what they are doing. their tasks in a timely manner. I would reccomend this dealership to everyone. They know what they are doing. More

This is hands down the best Auto dealership in SoCal. I’ve dealt with a lot of dealerships but this place is straight forward and to the point and they don’t play games. I’ve bought two cars at Puente hi I’ve dealt with a lot of dealerships but this place is straight forward and to the point and they don’t play games. I’ve bought two cars at Puente hills Subaru from Jon Ross. J.R. provided me with excellent customer service. He was patient with me while we looked at all the trims. I still bug him about buying parts every now and he responds quickly. I recommended his expertise to all my relatives and friends. Great guy. I’m already trying to convince my sister to get a car from them. 11/10 More