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Puente Hills Nissan - Service Center

City of Industry, CA

4.9
130 Reviews

130 Reviews of Puente Hills Nissan - Service Center

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April 21, 2021

Knowledgeable courteous professional staff and service. We have our car serviced on a regular maintenance schedule and follow the recommendation from the service staff. Efficiency is consistent. More

by STESARJAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Ford , Sylvia Garcia, Ismael Muniz, Alma Gutierrez , Skander Chaudhery, Dave Bhojwani, Anthony Dcosta, Jorge Barrera, Irais Barrientos, Giovanni Briseno
May 26, 2021 -

Puente Hills Nissan responded

Hi Stesarjan, thank you for taking the time to leave a review for us at Puente Hills Nissan. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!

April 21, 2021

Good customer service and they were very helpful and polite!! They respect their customers! Reynae was very helpful and polite! The service department was great! More

by mylovely6912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renaye, Sylvia Garcia, Ismael Muniz, Alma Gutierrez , Dave Bhojwani, Anthony Dcosta, Jorge Barrera
May 26, 2021 -

Puente Hills Nissan responded

Hi Mylovely6912, thank you for taking the time to leave a review for us at Puente Hills Nissan. We're happy we could meet your expectations! We look forward to your next visit! Take care!

April 21, 2021

The workers were very nice they let you know what your car needs before they do the job. They help you to let you know what’s on with vechile More

by angelgloxo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ismael Muniz, Caroline Godina, Alma Gutierrez , Skander Chaudhery, Wendy Ruiz, Dave Bhojwani, Anthony Dcosta, Jorge Barrera, Irais Barrientos, Giovanni Briseno
May 26, 2021 -

Puente Hills Nissan responded

Angelgloxo, it's experiences like yours that really keep us motivated! Feel free to reach out to us if you need anything. Have a wonderful day.

April 21, 2021

the service I got very good. And fast,all employees very nice. I was very satisfied! Thank you so much for all Puente Hill Nissan More

by mariah3763
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
May 26, 2021 -

Puente Hills Nissan responded

Mariah3763, we are so pleased you enjoyed your visit to Puente Hills Nissan! We do hope we can be of assistance in the future. Take care!

April 21, 2021

Horrible dealership I was supposed to be the co signer and I’m the only one on the loan 🤦🏽‍♂️😤I would not recommend this dealership to anyone More

by bernalhernan051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan
May 11, 2021 -

Puente Hills Nissan responded

Hi Bernalhernan051 thank you for taking the time to leave us your feedback. If you are willing to give us another chance, please reach out to us at (626) 626-2600 to speak to our manager directly. -Ashley Hernandez, Owner Loyalty Manager

April 21, 2021

I was very disappointed due to lack of transparency and professional accuracy. My experiences in last year w/ur svc center was satisfiable and they did the great job; however, it didn't for this time. I More

by N0
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mayra Diaz
May 11, 2021 -

Puente Hills Nissan responded

N0, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (626) 626-2600 when you can so we can address this situation directly. Thank you and have a great day. -Ashley Hernandez, Owner Loyalty Manager

April 21, 2021

I was told to pay $165 for diagnostic for my car having trouble pumping gas which I was ok. They were not able to find out the issue the same day and asked me to leave my car over the weekend which I was More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Renae Franco
May 11, 2021 -

Puente Hills Nissan responded

Lee, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (626) 626-2600 when you have a chance. Thank you, and we look forward to hearing from you. -Ashley Hernandez, Owner Loyalty Manager

April 21, 2021

Great service! Renee was helpful and professional. My experience was positive and it was done rather quickly and stress free. Thank you again I will definitely be coming back for my next service More

by EAMARISCAL0518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee
May 26, 2021 -

Puente Hills Nissan responded

Eamariscal0518, we are so pleased you enjoyed your visit to Puente Hills Nissan! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2021

I went in for an oil change and left with 2 warning lights. I'm done going there. Call me for more details. Thank you More

by Streyesj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tree
May 11, 2021 -

Puente Hills Nissan responded

Hi Streyesj thank you for taking the time to leave us your honest feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (626) 626-2600 so we can work towards a resolution. We look forward to hearing from you. -Ashley Hernandez, Owner Loyalty Manager

April 21, 2021

Good service advisor but bad results. Took my car for transmission problem but fixed something else. I wasted $800 and my car is undrivable now. More

by HENRYLAH2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Renae franco
May 14, 2021 -

Puente Hills Nissan responded

Henrylah2001, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (626) 626-2600 so we may assist you in moving forward towards a resolution. -Ashley Hernandez, Owner Loyalty Manager

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