Puente Hills Nissan - Service Center

It’s ok but nothing to give it 5 stars. Very basic type of customer service. Could use more attention to detail and attention like resetting the oil change counter for the next service of customer service. Could use more attention to detail and attention like resetting the oil change counter for the next service More

Renae Franco provided excellent customer service from start to finish. She arranged for the service to be performed, provided accurate ETA & called me promptly once the vehicle was ready for pickup. She start to finish. She arranged for the service to be performed, provided accurate ETA & called me promptly once the vehicle was ready for pickup. She was courteous, friendly & professional. Thank you! More

Roy in service was nice and friendly.the dealership is always clean which is especially important to me given the pandemic that we are in. always clean which is especially important to me given the pandemic that we are in. More

Excellent service. Great customer service and friendly. Very detailed and thorough when explaining what is needed and done. Always try to work with me with prices. I appreciate everything Very detailed and thorough when explaining what is needed and done. Always try to work with me with prices. I appreciate everything More

No like before , not even a cup of coffe , no toilet paper, bathroom no sop, hand wash , Mayra is very helpful ; she’s very nice. I try to speak with service manager. Never there . Nobody knows where paper, bathroom no sop, hand wash , Mayra is very helpful ; she’s very nice. I try to speak with service manager. Never there . Nobody knows where he at. More

Nice person that assisted me however, poor communication. Never received a call to inform me service was completed. Had a very difficult time getting a hold of someone in the Service department. The calls wo Never received a call to inform me service was completed. Had a very difficult time getting a hold of someone in the Service department. The calls would be transferred to Sales and they said they would transfer but either I waited on the line or thr call would drop. More

Service adviser Tiffany listen to all my concerns Great customer service! Top mechanic Hector worked on my car and he even walked over to get me to show what needed to be fix on the car. customer service! Top mechanic Hector worked on my car and he even walked over to get me to show what needed to be fix on the car. More

Work was done before of the time expected I’m happy my car needed some other service but it could wait they explained what would happen if I waited car needed some other service but it could wait they explained what would happen if I waited More

The service is great but the customer service was ok. The clerk seemed like she wanted to get rid of me instead of welcoming me. clerk seemed like she wanted to get rid of me instead of welcoming me. More

Service hours time is very well suited to my schedules. Complimentary car wash is also nice and appreciated. Service manager was not pushy on the items of concern. Complimentary car wash is also nice and appreciated. Service manager was not pushy on the items of concern. More