Puente Hills Nissan - Service Center

Great service department! I had my car in service and they were very helpful! Kacie, the cashier, signed me out and showed me that my car had no recommendations, which made me I had my car in service and they were very helpful! Kacie, the cashier, signed me out and showed me that my car had no recommendations, which made me so thankful! She also showed me how to change the battery in my smart key. More

Service expierence i just want to take the time to thank your customer service manager Nissa Jimenez she is very polite she helped answer all my questions she went above i just want to take the time to thank your customer service manager Nissa Jimenez she is very polite she helped answer all my questions she went above and beyond she even scheduled my appointment quickly being that i was at work i needed it done quickly she even informed me of the shuttle service. it is great to see Nissan is finally getting some great managers who actually make a customer feel at ease. with the issues i have been having with car i needed her professionalism. You Rock Nissa! thank you More

customer service I had to have my car towed in to the dealership and nissa jimenez was very polite, and helpful. She helped me schedule my appointment quick and easy. I had to have my car towed in to the dealership and nissa jimenez was very polite, and helpful. She helped me schedule my appointment quick and easy. I was veey satisfied with her customer service!! More

Great customer service! The customer service was absolutely great! Ashley Hernandez called me to remind me of my oil change. I couldn't have asked for better service and remi The customer service was absolutely great! Ashley Hernandez called me to remind me of my oil change. I couldn't have asked for better service and reminder! Thank you More

Amazing service! I had my vehicle serviced here last week and everyone was so polite! That cashier Kacie was very helpful and explained to me what all the did to the c I had my vehicle serviced here last week and everyone was so polite! That cashier Kacie was very helpful and explained to me what all the did to the car and what needs to be done on up coming services. I definitely choose this dealership to get my services done! More

Fast and easy I called in because my car broke down on me and Ashley was beyond helpful. She helped me with finding towing and setting my appointment the same day a I called in because my car broke down on me and Ashley was beyond helpful. She helped me with finding towing and setting my appointment the same day and was even able to explain to me what would be done when it was towed in. I did all of this without leaving my home and in reasonable time. I recommend asking for her when you need help over the phone. More

Customer Service I will definitely come back to puente hills nissan I called in a little frustrated because my car has been giving me issues I spoke with Nissa in serv I will definitely come back to puente hills nissan I called in a little frustrated because my car has been giving me issues I spoke with Nissa in service and even though I have never been there she helped schedule my appointment she even gave recommendations such as the shuttle service they offer or if I was limited on time I could opt out of the complentary car wash thanks for making this first visit a great one More

Customer service Nissa was great talking with me until a Renee was available! I appreciate her time and keeping me company!! Sometime waiting for someone can be a dra Nissa was great talking with me until a Renee was available! I appreciate her time and keeping me company!! Sometime waiting for someone can be a drag, but not with Nissa !! More

Great!! Every time i have to do an oil change on my car or any maintenance at all, i always call Ashley Hernández. She is very kind enough to schedule my ser Every time i have to do an oil change on my car or any maintenance at all, i always call Ashley Hernández. She is very kind enough to schedule my service appointment as soon as possible because im always busy with work so my time is very limited. Never had an issue with their service department. Thank you Ashley. More

Oil change service If I could I would give no stars for this. I came in today I had an appointment at 10:15am didn't get in the door til 10:40. There was a line I unders If I could I would give no stars for this. I came in today I had an appointment at 10:15am didn't get in the door til 10:40. There was a line I understand that part but get this, the person behind me passed up the line and went I front of everybody. I asked the guy Jesse M why the person behind me the line went in front if everyone else and he said because they had an appointment. I told him so do I he told me because they had an appointment before ours. I asked how would he know that if he is barely approaching us no one came to ask if anyone had an appointment. He responded with I'm here now we will get you out of here as soon as possible........really? That's how customer service gets done here? Fist off lying in the beginning then answering at the end with an attitude? Second he asked if we were waiting for the car. I asked yes unless there's a shuttle. He said there was but it just left. To top it all off it left with just the people who ended up cutting in front of everyone, just them, seems like only they were the ones to get ASAP service. My service was complete by 12:15pm. If anyone decides to come here dress professional because if you come in in a t-shirt and look younger than your age like I did you may get the type of service I got. Lucky for me I only own one Nissan. More