Puente Hills Mitsubishi

If I could give a 0 star I would, terrible experience. They delete bad reviews, I will repost if needed. Stay absolutely away from these people, mandatory $3,295 of "ceramic tint and clear film" is not s They delete bad reviews, I will repost if needed. Stay absolutely away from these people, mandatory $3,295 of "ceramic tint and clear film" is not something someone should be focused to buy. I was paying exactly what they posted the car for until I am told on the phone by the manager Brian Costello "$3,295 is non negotiable and you don't need to buy from us if you don't get it". They won't email you with these hidden fees but they love telling you over the phone about it but won't put it in an email saying anything. O stars, l'd tell everyone to stay away and don't believe the fake reviews because they enjoy deleting the bad ones. More

I'll save you the time. Their advertised price does not include the dealership "options" that add $4700 in useless features that you could get for $500 if you even wanted th Their advertised price does not include the dealership "options" that add $4700 in useless features that you could get for $500 if you even wanted them. $17,316 is actually $23,795, no warranty. With 3 year warranty, $29,432. Look through all the reviews. I'm guessing they bury the real reviews with fake ones that are obvious in addressing their questionable business practices specifically. More

This is a large dealership, helping customers buy cars quickly and very reputablely! In which I want to mention the employee, his name is Marc..I am very satisfied with his enthusiasm and thoughtful custo quickly and very reputablely! In which I want to mention the employee, his name is Marc..I am very satisfied with his enthusiasm and thoughtful customer care. I have many choices and want to see many different types of cars. , he was still very enthusiastic in showing me each car and introducing each model in detail for customers to choose from. I highly recommend the employee named Marc! He really contributed very well to the crowded Dealer! I was very satisfied with Marc's advice and was able to buy the car I wanted! Reputable agent and Marc staff take very good care of customers. Come experience it to be able to buy a car of your choice, with good quality and quick procedures. friendly staff! Thank you Marc for suggesting me the right choice! You are a good employee. I really appreciate Marc More

Buyers beware, deceptive sales tactics. Dealership uses false advertising to bring people in, then they add $3,290 to the price for 'door guards and a fake security system. Dishonest mana Dealership uses false advertising to bring people in, then they add $3,290 to the price for 'door guards and a fake security system. Dishonest management. Don't waste your time, go elsewhere. More

I bought a VEHICLE 29 - JUNE - 2024 and Moe Hariri assisted me in the financing area and before signing the contract he offered me a promotion (Express 5) of course it was optional and I told him that assisted me in the financing area and before signing the contract he offered me a promotion (Express 5) of course it was optional and I told him that I was not interested in paying extra and that I would not I wanted it, he answered me later that it would be free and that it was included in the contract payments and I didn't have to pay extra and it was convenient for me because after 6 months I would have a free replacement key for the one they didn't give me when I bought that I got alone, I accepted that Optional promotion and after I was reviewing my documents I realized that they added $1,295, be careful when buying from this DEALER, do not trust their workers, they make bad moves. More

Roger, Sam and sun and helped with purchase of a car. Staff was friendly. Great experience. Staff was friendly. Great experience. More

Was pulled over right after buying a car and didnt know the brake lights out the brake lights out More

Buyer beware! This company pulls the bait and switch… the price listed online is NOT the price they’re going to sell to you at. The tack on fees for services that This company pulls the bait and switch… the price listed online is NOT the price they’re going to sell to you at. The tack on fees for services that you won’t want. Adding an additional $3,000 to the final purchase price. Also beware of the salesman Danny, very unprofessional and extremely shady. I went in last week and had one of the worst experiences I’ve ever had at a dealership. Never going to give them my business. More

Service Manager is very Unprofessional and behaves childish when asked technical questions or for help. childish when asked technical questions or for help. More

Visited the Puente Hills Mitsubishi to check out a Mercedes GT 53 listing with my family. Joey was very attentive with hospitality in showing us the vehicle and getting us situated for the car breakdo Mercedes GT 53 listing with my family. Joey was very attentive with hospitality in showing us the vehicle and getting us situated for the car breakdown. We brought several concerns about the vehicle to their attention by which we were greeted by sales manager, Danny. Vehicle had Atlas front tires…who puts knock-off tires on a $90k vehicle and expects the customer not to raise that as a concern? The dashboard read “service overdue”, if the vehicle is going to be shown to potential customers it’d be ideal to have that addressed beforehand. The rear bumper seemed misaligned sticking out on the left tailgate side. Joey introduced us to sales manager, Danny whom would assist us with addressing our concerns about the vehicle. He immediately became territorial about their financial process accusing my fiancé of looking out for his best interest and him not making any money out of this transaction. What type of customer service demeanor is this employee representing? Our vehicle concerns were disregarded, never conversed about. Instead Danny raised his voice and made affirmative judgment on the final price despite the vehicle concerns we made Joey aware of. His outrageous behavior gave no room for car negotiations in which we were no longer interested to pursue business. Instead of thanking us for our time and apologizing for not working out a deal he rushed back into the office heated without any remarks. Joey was very polite in addressing the discomfort Danny created and apologized for the inconvenience. I hope management takes repercussions in this type of employee behavior, no customer should need to experience such rude conduct. Future buyer…beware of knock-off front tires valued at about $100, rear bumper misalign and overdue service dashboard. More