Puente Hills Mazda

Easy Decision Chris Perez and Just Brieva made the experience as smooth and easy as possible. No pushy sales tactics just friendly service. Lisa Michelle in finance Chris Perez and Just Brieva made the experience as smooth and easy as possible. No pushy sales tactics just friendly service. Lisa Michelle in finance made the decisions a breeze! Z More

First lease I went into the Puente Hills Mazda dealership to get my brand new Mazda 3 and it was a thorough and honest experience. The Product Specialist, John A. I went into the Puente Hills Mazda dealership to get my brand new Mazda 3 and it was a thorough and honest experience. The Product Specialist, John A. is a great guy. He was sincere, honest, and patient. The test drive and his know-how were exactly what I needed to understand the car and make my decision. It can be quite easy to feel pressured by the workers there to quickly buy their car, but John had the patience and flexibility to work something out with me to meet me at my level. Sophia was extremely kind and helped me understand the paperwork from start to finish. For the most part, I enjoyed my experience and I knew I made the right decision with Mazda. Thank you so much for making it a reality Puente Hills Mazda! More

Awesome experience! Normally I wouldn’t bother to write a review but my experience with buying my new CX 5 is worth writing about. Everybody from the time I walked in wa Normally I wouldn’t bother to write a review but my experience with buying my new CX 5 is worth writing about. Everybody from the time I walked in was the most friendly I’ve ever seen, salespeople, managers, people that didn’t even have anything to do with me were so extremely nice- and trust me I have had dealers (on more than one occasion) be not so friendly. So I appreciate Puente Hill Mazda and the lovely experience- I would buy from them again in a second!!! More

Best dealership ... Ernesto is one of the best salesman out there .. He goes above and beyond for you. He does not bug you .. he takes his time with you .. when shopping Ernesto is one of the best salesman out there .. He goes above and beyond for you. He does not bug you .. he takes his time with you .. when shopping for a car I would so go to Ernesto ... he’s the best !!!! Also the lady who does the finance part was so nice as well .. great customer service ... More

Amazing At first I was a bit hesitant to walk into any dealership due to my past experiences with pushy sales people. I had two car models in mind prior to se At first I was a bit hesitant to walk into any dealership due to my past experiences with pushy sales people. I had two car models in mind prior to setting up an appointment with Mazda Puente Hills. Benjamin greeted us and took us out to see the models we wanted to see. I felt at ease with Benjamin because he felt authentic. All my questions pertaining to the two car models we saw and took for a test drive were answered. The CX-3 and the CX-5 speak for themselves. Both very nice, sleek, and luxurious with a long list of safety features. We worked out figures with Helen, whom was a delight as well. She was extremely helpful in getting us to decide between the two cars. She was never pushy, but extremely caring. We signed the deal with another very nice lady, Sophia. Thank you Team Mazda for assisting us in the purchase of my daughter's new car. We are all extremely happy and look forward to seeing you once again. More

Excellent Customer Service Our recent dealership experience with Salesperson Benji has shown what genuinity and true attention to detail this dealer should be. We had a in-depth Our recent dealership experience with Salesperson Benji has shown what genuinity and true attention to detail this dealer should be. We had a in-depth tour of the vehicle and Benji took the time to cover all aspects from head-to-toe and represents the dedication and time that goes in to teaching a potential customer what a vehicle offers. The staff that was available were all helpful and willing to work with shoppers to the best of their ability. If you are looking to explore any of Mazda's vehicles, I would recommend this dealer for their patience and dedication to addressing your needs as a future shopper. Great job to the staff at Puente Hills Mazda! More

Poor customer service I spoke with Sean Swanson (internet sales & fleet director) on the phone prior to driving to PH Mazda from OC with my family and he agreed to a price I spoke with Sean Swanson (internet sales & fleet director) on the phone prior to driving to PH Mazda from OC with my family and he agreed to a price match with Star Mazda on a 2018 Mazda6 Touring. Unfortunately, Sean had a huge issue with our pricing questions/concerns when we talked numbers. Obviously I'm going to thoroughly check the numbers before purchasing a car. This isn't the 99 Cents Store after all. Sean had the audacity to come to our table, slam down some papers, and treat us very condescendingly. When we asked the salesperson John, who worked with us from the beginning, a question, Sean cut him off and did not let him reply because the pricing was sooo clear and we were dumb for not understanding it. He said, "Don't even answer. This is the price. We have the white car. What is there to question." He even clapped his hands at us as he spoke. ? ***Beware that Sean tries to use fear, aggression, and manipulation to get you to buy the car.*** After Sean stormed back to his office, John helped us come up with a better price and I bought the car. Sean needs a major attitude adjustment, especially if he works with customers and people in general. Come here at your own risk and avoid Sean Swanson unless you're in the mood to witness a grown man throwing a temper tantrum. I like Mazda and my family all drive Mazdas. However, Sean's highly inappropriate behavior and lack of professionalism really put a bad taste in my mouth. I would most likely find a different Mazda dealer next time and I don't intend to service my car here either. More

Fair and Friendly A very responsive and helpful Internet team (Christina!) allowed my wife and me to walk in and out with a new cx-5...no hidden surprises and an overal A very responsive and helpful Internet team (Christina!) allowed my wife and me to walk in and out with a new cx-5...no hidden surprises and an overall pleasant experience. Christian on the floor was friendly and informative in helping test and acquaint us to the new car. More

Extremely helpful Thank you to Bennett Bennington for being so helpful with my daughter's Mazda 3. Your care, concern and understanding were above expected. Thank you! Thank you to Bennett Bennington for being so helpful with my daughter's Mazda 3. Your care, concern and understanding were above expected. Thank you! I would encourage everyone to use this dealership. More

Ernesto was great !!! I've had some pretty bad experiences at other dealerships before but not here everyone one was great helen went above and beyond for us !!! Just feeli I've had some pretty bad experiences at other dealerships before but not here everyone one was great helen went above and beyond for us !!! Just feeling greatful!!! More