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Puente Hills Hyundai
City Of Industry, CA
7,232 Reviews
Puente Hills Hyundai in City of Industry, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 866-348-1954.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,232 reviews
July 04, 2019
AC service My 4 year old Hyundai has 55K miles. I went in last week for a door regulator issue and today for AC. The car's starting to have issues. Service is op My 4 year old Hyundai has 55K miles. I went in last week for a door regulator issue and today for AC. The car's starting to have issues. Service is open but no AC technicians because it's the holiday. Friendly advice to management: it would be nice if you have at least 1 AC technician in the premise since you opened for service on a holiday. There's a variety of car issues that a customer could have, and to assume that AC won't be one of them (like in my case), I have to say, today Hyundai did not meet my expectation. Hoping for better service in the future! Puente hills Hyundai is my favorite location & you have a great staff. But not being able to have an AC tech when you open for business, disappointed me as a loyal customer. More
by Customer
Verified CustomerEmployees Worked With
Tino
July 04, 2019
Best experience Awesome service and great people. They were attentive and serviced my vehicle very quickly. All the staff we extremely friendly. Dealership was clean Awesome service and great people. They were attentive and serviced my vehicle very quickly. All the staff we extremely friendly. Dealership was clean and large. More
by Newdyx23
Employees Worked With
Greg Kern
July 04, 2019
Smooth, fast, friendly, awesome! I had a great experience with Harley from Puente Hills Hyundai! My whole family drives Hyundai cars so I’m not new to the brand, but it was time to ge I had a great experience with Harley from Puente Hills Hyundai! My whole family drives Hyundai cars so I’m not new to the brand, but it was time to get a new lease and I was in and out of the dealership in under an hour with a 2019 Tucson. I love the new apple car play feature! Thanks so much! 5 stars for sure! More
by EUNICEAKIM
Employees Worked With
Harley
July 04, 2019
-More Like Puente Hills Heaven of Hyundai- Close enough to come to Puente Hills Hyundai? Puente Hills Hyundai absolutely becomes worth a 25 minute drive. Fast, honest, and reliable service has Close enough to come to Puente Hills Hyundai? Puente Hills Hyundai absolutely becomes worth a 25 minute drive. Fast, honest, and reliable service has customers hooked in right away. Lots of room, a nice cool lounge, and nice people set up a nice welcoming. The Puente Hills Hyundai store even offers key sleeves at very good prices! I have not seen these anywhere except online. The place even features a full car treatment and detailer. As someone hired as an inspector by Eurocar, years ago, Puente Hills Hyundai demonstrates extreme attention to detail and do not miss a beat! My vehicle looked absolutely spectacular upon return. I would be lazy and careless if I went anywhere else to have my baby taken care of. I came on time (a bit earlier of course to allow for some room) with an appointment over the phone. Special thanks to Joe who attended me and checked in so I did not become left wondering how my vehicle's work came along. Thank you Joe and Puente Hills Hyundai Staff. You are much appreciated and recommended in my book and the huge car world! More
by BMan
Employees Worked With
Joe
July 04, 2019
satisfied It started off good, then went down fast. Left disappointed that they didn't for the price we talked about at the end of the contract. Waited 2 weeks It started off good, then went down fast. Left disappointed that they didn't for the price we talked about at the end of the contract. Waited 2 weeks talk to text over the phone and finally purchased the truck at a reasonable price More
by MIKESAMANO
Employees Worked With
Greg Kern
July 04, 2019
Great,no pain First off I would like to thank Ron,Yassar and Brian. Class acts all the way. I just came from another Hyundai dealership (Russell Westbrook) and wasn First off I would like to thank Ron,Yassar and Brian. Class acts all the way. I just came from another Hyundai dealership (Russell Westbrook) and wasn't to pleased with the service. Since Puente hills Hyundai was on the way home my wife and I stopped by. They had the Kona Limited in the color she wanted and treat terms. Look and behold,Happy wife,husband sleeps better. Staff are Top drawer all the way. More
by 3ghonda
Employees Worked With
Yassar,Brian,Ron
July 04, 2019
It went well and didn't push other work on my car. I always have a great experience when I go to get services on my car. They are always informative, descriptive, and friendly. I have recommend their s I always have a great experience when I go to get services on my car. They are always informative, descriptive, and friendly. I have recommend their services to others 😃 More
by KRISANNRODE
Employees Worked With
Greg Kern
July 04, 2019
Busy day but still incredible service I came in on a busy Saturday to see if I could turn in my lease 10 months early and get a new Tucson. Jonathan was awesome. He helped me get the exact I came in on a busy Saturday to see if I could turn in my lease 10 months early and get a new Tucson. Jonathan was awesome. He helped me get the exact car that I was looking for. More
by JGANDARA
Employees Worked With
Jonathan Martinez
September 02, 2018
Deceptive Sales Tactic and Unethical Manager I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door price in writing. Then one hour prior to my appointment, which is supposed to finalize the deal, they texted me and said they could not honor the price. When I arrived the dealership, they told me how unattainable the price that they promised in the email was, and tried to sell me at a higher price. It is the classic bait and switch technique. When I tried to tell the finance manager that I did not like the sales tactic that they used. He said "Who promised this? I am going to fire him." I was speechless. He then went on, "You just got him fired." I said that I was going to file complaints about this practice. He was enraged. He said "This is my shop, and no one threatens me. Not you, not Trump." I was clueless as to why he brought up this name. In short, this individual has no ethics, and shameless. In my email with Robert Jefferson, he mentioned that he got approval of the name of the director, so it is highly likely that he was merely under the direction of his superior. More
by Individual
Employees Worked With
Robert Jefferson, Edgar, finance manager/owner
February 16, 2018
Rude & Insulting Service Reps If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since i If i can give 0 or negative Stars, i would. I made a service appointment online for 8:30am in the morning for a 30K mile maintenance service. Since it was a Friday, i decided to arrive at 8:10am. I was promptly assisted in the Service line and ushered into the Service Rep area where i stood in line to await an available service rep for processing of the paperwork. The 2 people ahead of me were assisted. Then, i had the unfortunately luck to encounter Sean K. He asked who was next in line. I spoke up and he motioned to a couple behind me to go to his workspace. When i asked if he was a Service Rep, he replied to me in the most rude and discourteous fashion imaginable. As i begun to understandably become upset. Javer E. informed me that a rep will assist me next. After Sean K. had finished with the couple, he proceeded to process everyone behind me in line. By 9am, i was the only customer waiting and Sean K. decided to purposefully leave the Service area and not return. Fortunately, i was finally assisted by Alex L. He was very courteous and helpful. However, i already was experiencing the worst customer service by Sean. Nevertheless, Alex L. was able to get me processed and onto the shuttle for work by 9:25am. Javer E. just sat at his workspace ignoring me as i stood in front of him never once offering his assistance. Puente Hills Hyundai has "Certified" Service Professionals?? I highly doubt it. If you ever need to service your vehicle, it would be wise to try another dealership. At the very least, if you go someplace else, you can avoid a stressful morning of disrespect and will most likely be on time to work. More
by Sunny L
Employees Worked With
Sean Kim, Javer Esquivel, Alex Lee
