Providence Autos

Mixed thoughts. My sales experience with Herb Denton, my salesman, was great, He was a great guy to work with so I'm happy there. However, I'm wondering about the se My sales experience with Herb Denton, my salesman, was great, He was a great guy to work with so I'm happy there. However, I'm wondering about the service department. I purchased a GMC Sierra a few weeks ago. When we took it for a test drive, the A/C wasn't working. The salesman and I both chalked it up to being colder whether at the time and the service dept. not checking it. Then, when we went to pick it up, we noticed the passenger side mirror auto adjust wasn't working, but the A/C was. I was told it needed a charge and there were no leaks. Upon leaving, they promised to fix the mirror, which was fine, although I'd have to bring the truck back in at a later date. After taking the truck home, we noticed areas that were dirty, some mud on the side panel, wheel wells dirty, other things. It seems the vehicle wasn't detailed, which I thought was standard practice when prurchasing. Plus, a few days later when we tried the A/C, it's not working again. So, bottom line, it's been difficult getting the truck back in for service due to my work schedule and playing phone tag with my salesman, and they've promised to take care of everything and they do seem sincere. However, these issues make me think the service department here is not so thorough. More

Love my JEEP; customer service needs help though I had been looking for a Jeep for several months and was not in a hurry, but found a great deal at Providence. Herb was great. We had to wait for se I had been looking for a Jeep for several months and was not in a hurry, but found a great deal at Providence. Herb was great. We had to wait for several hours to see the finance person. We found numerous errors on our paperwork for financing, down payment and purchase price. All issues were resolved here. When I got into my new vehicle with Herb to go over my new Jeep, I rubbed the sunroof glass that was filthy with black dirt. Herb brushed this off. I was more disappointed when I got home and had to clean all the windows myself, even where the dealer had removed a front window sticker and left the sticky stuff on the window. There was also trash in the side compartments on the front doors. Additionally there were food crumbs on both front seats. The day prior to purchasing my Jeep, there were less miles than the next day when I purchased it. Not sure not the extra miles got put on and when I asked the dealership for follow up on all this, I got ZERO response. Sad. We were never approached by the manager to thank us for our purchase (0ver $50,000) or even an introduction. At other dealers, this seamed to be standard practice even when considering purchasing a vehicle from them. More

Get your next vehicle Great place from top to bottom service to sales they do the job wright and make buying a vehicle enjoyable 🌐🌐🌐🌐&#1277 Great place from top to bottom service to sales they do the job wright and make buying a vehicle enjoyable 🌐🌐🌐🌐🌐🌐🚘🚘🚘🚘 Thank you DAVE AND REGINA KING More

Accessible, Prompt Educator Jason answered my questions, wasn't swarmy and dialed me in to what I was really looking for. At the end of the day, I didn't take his deal because I Jason answered my questions, wasn't swarmy and dialed me in to what I was really looking for. At the end of the day, I didn't take his deal because I ended up purchasing instead of leasing. He felt to me like an educator and not a salesman. Thank you, Jason ( and thank you Providence for paying his salary). More

Responsive and personable I was shopping between two dealerships in a 150 mile radius of my home of which had the vehicle I wanted. Providence Autos being closer, matched the I was shopping between two dealerships in a 150 mile radius of my home of which had the vehicle I wanted. Providence Autos being closer, matched the offer of the other dealer and gave me more for my trade. I was warmly welcomed by the Herb, Bonnie and the rest of Team at Providence, and the transaction was smooth. More

Lots of inventory and easy to work with! I found Providence online searching for a specific vehicle. Herb Denton was very knowledgeable and easy to work with...which made purchasing my new v I found Providence online searching for a specific vehicle. Herb Denton was very knowledgeable and easy to work with...which made purchasing my new vehicle a very enjoyable experience. More

Great Service I recently purchased a 2018 Jeep from Providence Autos. The entire sales experience was great. There was no pressure and my salesman, Henry Nusbicke I recently purchased a 2018 Jeep from Providence Autos. The entire sales experience was great. There was no pressure and my salesman, Henry Nusbickel, was very friendly and knowledgeable. I would recommend this dealership to my friends and family. More

GREATS DEALS AND DELIVERY ON 2 TRUCKS I WOULD RECOMEND BOTH SALES REPS AND DEALERSHIP . A WONDERFUL EXPERIENCE BOTH DOUG RHINEER AND HERB DENTON WENT OUT OF THERE WAY TO MAKE OUR EXPERIENC I WOULD RECOMEND BOTH SALES REPS AND DEALERSHIP . A WONDERFUL EXPERIENCE BOTH DOUG RHINEER AND HERB DENTON WENT OUT OF THERE WAY TO MAKE OUR EXPERIENCE HASSLE FREE! More

Patient and Friendly We started looking for a new truck, ours was a 2003 with lots of miles on it, but was a very reliable vehicle so we had time. After looking and could We started looking for a new truck, ours was a 2003 with lots of miles on it, but was a very reliable vehicle so we had time. After looking and couldn't find on the lot what we were looking for we decide with the help of Herb that ordering a truck would be the way to go. Our search began in October and we finally made the decision to order one in December. We picked up a our new 2019 Dodge Ram truck on February 15th. We are very happy with the decision we made with the help of Herb. Now to learn how all the bells and whistles work. More

Friendly and professional I came in looking to buy a new truck and everyone I met was professional and friendly. I had the privelege of working with Herb Denton as my sales pe I came in looking to buy a new truck and everyone I met was professional and friendly. I had the privelege of working with Herb Denton as my sales person very friendly, honest and straight to the point on everything. He definetly shows that its not always about just selling you a vehicle, cause he wants to make sure you can actually afford it. I look forward to future business with Herb and Providene Autos after an awesome experience getting my new truck. More