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Project One Auto
Carlstadt, NJ
200 Reviews
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January 25, 2014
I purchased a used Lexus from project one and I am very satisfied with the experience. John handled the sale and I have no complaints. He was very courteous and did not pressure me into anything, he let m satisfied with the experience. John handled the sale and I have no complaints. He was very courteous and did not pressure me into anything, he let me have my time to look and get a feel for the car to see if it was what I wanted. He was able to get all financing, service contracts etc through the same day which was great considering it was Christmas eve. I highly recommend this dealership and will be a repeat customer in the future. More
by spidernyc718
Employees Worked With
John
January 17, 2014
My experience was great. I found the car online so I had a bunch of questions. John was my salesman and he answered all my questions very quickly. There was no pressure to buy. Once I selected my vehicle, t a bunch of questions. John was my salesman and he answered all my questions very quickly. There was no pressure to buy. Once I selected my vehicle, the closing process was smooth and quick. He explained everything that I had to sign so that there was no confusion. And the price was great! I recommend this place to future buyers. More
by RonR10701
Employees Worked With
John
January 15, 2014
These guys are awesome! I was looking around for an Infiniti G35S all summer and was coming up short, so I decided to broaden my search. I came across Project One in July and decided to make the drive Infiniti G35S all summer and was coming up short, so I decided to broaden my search. I came across Project One in July and decided to make the drive down from CT, totally worth it! Amazing customer service, the car was exactly as described. Dan was knowledgeable and it was no pressure buying situation (even though I was ready to put the down payment on the car after the test drive). I'll definitely be back in the future for my next purchase! More
by aogram035
Employees Worked With
Dan
October 09, 2013
Our salesperson John was very attentive and helpful. He wasn't like other overbearing car salesman. We genuinely felt like he was helping us find the right car for my husband and I. It was a surprisingly p wasn't like other overbearing car salesman. We genuinely felt like he was helping us find the right car for my husband and I. It was a surprisingly pleasurable experience like no other!! More
by jenycelady
Employees Worked With
John
October 08, 2013
I purchased a Mercedes from Dan and John at Project One - after looking at, testing driving and dealing with literally dozens and dozens of vehicles in several states and experiencing some the strangest situ after looking at, testing driving and dealing with literally dozens and dozens of vehicles in several states and experiencing some the strangest situations and customer experiences in over 20 years of buying cars. Project One was the exception in every way, very low pressure, very patient - they allowed me to take all the time I wanted in examining and testing driving the car, I came back 3 times. When it came to making the deal and taking care of the paperwork, they were fast, smooth and very straightforward to work with, absolutely no complaints here, I needed the vehicle shipping back to my Home State of Texas, they made it fast and easy - and were kind enough to hold off on a temporary tag until the car was delivered. First time buying a car out of State, and the next time I am in the market I will definitely look at Project One again - a Five Star Experience. More
by dmferner
Employees Worked With
John, Dan
September 24, 2013
I recently purchased a 2007 chevy avalanche from project one. John was a pleasure to work with. I was from out of state and john was in constant contact with me answering all my questions and sending additi one. John was a pleasure to work with. I was from out of state and john was in constant contact with me answering all my questions and sending additional photos. When I arrived the vehicle was as described.i was able to by my avalanche for around $3000 less than dealers around my area in upstate ny. Overall good experience. Thanks More
by novak1970
Employees Worked With
john
September 01, 2013
I purchased an Audi TT that was advertised on eBay from this dealer. I negotiated a good price and arranged fro the car to be shipped to my home state. When I received the bill the "prior damage" section w this dealer. I negotiated a good price and arranged fro the car to be shipped to my home state. When I received the bill the "prior damage" section was blank, so I especicially asked them about prior damage. They said "none" and e-mailed me a new bill indicating so. They said this car was absolutely in mint condition both mechanically and physically. When the car was delivered to the shipping company their inspection indicated numerous physical defects but the dealership said these shipping companies overly protective and there was nothing wrong with the car. When I received the car a month later I was shocked! The engine warning light was on, the airbag light was on, there was a walnut-sized bump in one of the tires, and the car had numerous scratches (some to the metal!) and there was lots of rust on the wheels. I took the car for the state safety inspection and the car failed to pass. I had to spend almost $5,000 to get everything fixed and to bring the car to the condition it was originally claimed to be in. The dealership still claimed the car was one of the nicest they ever sold, and I had to take them to court. Needless to say, they failed to respond to the lawsuit. (What a surprise, huh?) Stay far away from this company, they don't deal in good faith. More
by AudiTT2008
Employees Worked With
Dan
July 18, 2013
After visiting several used car dealers and checking them out on line (reviews) and reading about their poor customer service, my wife found Project One Auto called up and spoke with John and met later that out on line (reviews) and reading about their poor customer service, my wife found Project One Auto called up and spoke with John and met later that day, we took the car for a spin after which we left a deposit to hold the car 3 days later we picked up the car. John's customer service and attention to detail was outstanding, I highly recommend them. Danny More
by DanielLG
Employees Worked With
John
June 04, 2013
I am very happy with my BMW ///M that I purchased from Project One Auto!!!! The overall buying experience was great, Jonny is a very friendly guy and made me feel very comfortable with the whole transacti Project One Auto!!!! The overall buying experience was great, Jonny is a very friendly guy and made me feel very comfortable with the whole transaction. I have been in the market for an M3 for a few months now, I checked out a few around NJ, but either they were too expensive (at BMW dealerships) or the cars had issues and damage (the forums). When I saw a clean one pop up at Project One, I decided to go check it out. They let me test drive the car without any non-sense or hassle. When I got back after the test drive and decided it was the M3 for me, I pointed out the few details with the car I wanted taken care of. Not only did they fix everything (rock chips, 1 tire with a bubble, radio issue), but they still were willing to negotiate and took $500 off the price. Then when I had issues with financing (had to let the crooks at the bank have the house back), Jonny was understanding and really helped me out. He communicated with the lender and me, got me approved, and let me drive away with the car Friday night so I could take my new M3 to the shore! Thanks Jonny, I really appreciated everything. I will send anyone I know that needs a car to Project One! More
by KingFantM3
Employees Worked With
Dan and Jonny
May 28, 2013
Vehicle history was withheld prior to purchase, and assured it was not involved in a flood. After it was delivered several technicians have confirmed water damage both inside and outside the vehicle. A assured it was not involved in a flood. After it was delivered several technicians have confirmed water damage both inside and outside the vehicle. A warranty was purchased and I was promised that if the warranty company did not cover the items that appear to have malfunction from water-damage they would make it right. The warranty paperwork and proof of coverage took a month to arrive, once it did I made an appointment to have the items assessed and quoted. At the time of delivery the dealer had lost one of the ignition keys (which are "keyless smart"), they told me I would have to purchase once I had the title in hand as Audi will not replace keys without. This also was quoted when the car was at the Audi dealership. I had constant communication with Project One Auto making sure they knew every step I took. Once the warranty declared the items not covered, Project One Auto changed their behavior and began shifting blame as well as putting someone else in charge of handling my problems. Their only solution was for me to pay to have the car shipped back from Dallas to NJ and take a $1000 depreciation fee. They didn't even want to purchase and replace the key they lost. The vehicle had a salvage ttitle, so I asked far more questions than I normally would prior to purchase. The question regarding the flood concerns was paramount. I was categorically told it was not and it was in a motor vehicle accident, but completely repaired by an Audi dealer. Further, everything on the car operated exactly as Audi had intended. Now they are claiming that they don't check items like sunroofs and power accessories and they could not have known. At first they tried to tell me my sunroofs power sunshade must be an aftermarket item and that is why it would not be covered. I have been relentless in trying to get them to participate in a resolution but they seem bent on trying to simply get me to go away for a couple hundred dollars when the vehicle requires nearly 3 thousand to make it "as Audi had intended". The original sales person was named Raul, but I wasn't informed that he had left the company until I was turned over to the third person to handle my case. This person made a statement that he had been very busy cleaning up behind Raul. Yet even admitting that there were problems created by one of their sales representatives they feel no responsibility to resolve any omissions or direct acts such as loosing the keys. They even wanted me to pay half of the cost of the key when they lost it. Unfortunately I am being forced to take the matters to litigation as they refuse to deal with this in an honest and direct approach. If I had been given the information about the vehicle I would have been able to resolve the issues prior to purchase, but they knowingly sold the car with problems, and took it a step further by selling a service contract that would not cover those items. Since this ordeal began I have located many many complaints regarding the warranty company, so I feel fairly confident it was not worth the $2200 I paid. But without information on the company selling their product, others will not be aware of their willingness to resolve conflicts after the sale. More
by 2891oooo
Employees Worked With
Dan Mclachlan
