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Progressive Chrysler Jeep Dodge Ram - Service Center
Massillon, OH
196 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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196 Reviews of Progressive Chrysler Jeep Dodge Ram - Service Center
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September 19, 2025
We are a loyal repeat customer with our most recent purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and took it in for service. They could not find what was wrong but still charged us $685 just for the diagnostics. Had to get the truck back just to avoid more charges. Basically the warranty is useless if they can’t find the issue but you still have a large out of pocket expense fir all the diagnostics which couldn’t identify the issue. Paid for the warranty and now we paid $$$ for absolutely no help in resolving an issue with a truck they sold us “ covered by warranty”. They didn’t care that we were loyal, bought many vehicles from them, or the premise under which they sold us the warranty. Feel so completely disappointed and we are definitely done doing business with progressive. More
by Cegan
Employees Worked With
Service department
August 20, 2025
Recently took my dodge van in for maintenance. Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in Our service rep Kane was a pleasure to work with. He was professional, polite, could answer any questions. The service was quick and we were kelt in the loop every step of the way ! Highly recommend ! More
by Courtneyjean0116
Employees Worked With
Kane
June 10, 2025
Had an emergency situation with a tire on a Saturday morning and the service manager immediately got me in and fixed the problem. It was a life saver for me. Progressive Chrysler Jeep will always have morning and the service manager immediately got me in and fixed the problem. It was a life saver for me. Progressive Chrysler Jeep will always have me as a customer. More
by mnadel
Employees Worked With
n/a
January 16, 2025
Had an issue with our jeep we purchased from another non jeep dealership in October. Kevin was able to get us in the next day and kept us informed about any problems and issues. Didn’t expect to have what w jeep dealership in October. Kevin was able to get us in the next day and kept us informed about any problems and issues. Didn’t expect to have what we did, but they made repairs in reasonable amount of time and did an excellent job. Thank you Kevin for your help!! More
by River Queen
Employees Worked With
Kevin
December 27, 2024
A big shout out to Kevin service advisor and his team had issue with my jeep got appt. They found issue and solved it .kept in contact with me great service shuttle service was .amazing appreciate had issue with my jeep got appt. They found issue and solved it .kept in contact with me great service shuttle service was .amazing appreciate there people there More
by debrafairc
Employees Worked With
Kevin Elton
December 03, 2024
Candice was awesome ! ! Definitely someone you can trust bringing your vehicle to !! Great communication about your vehicle !! very knowledgeable about the customer service ! Definitely someone you can trust bringing your vehicle to !! Great communication about your vehicle !! very knowledgeable about the customer service department !! She did an awesome job with my vehicle !!! Thank you Candice !! More
by Mike1968
Employees Worked With
Candice
October 29, 2024
I had service performed on my Jeep Grand Cherokee. Kevin Elton was my service advisor. Kevin and his team did a fantastic job. I recommend their service department to anyone that needs service. Kevin Elton was my service advisor. Kevin and his team did a fantastic job. I recommend their service department to anyone that needs service. More
by Bruce
Employees Worked With
Kevin Elton
