Progressive Chevrolet
Massillon, OH
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Fantastic I Love my new car! Christina took great care of us. My husband and I are both very pleased. It was a very easy ,pleasant car buying experience. I Love my new car! Christina took great care of us. My husband and I are both very pleased. It was a very easy ,pleasant car buying experience. More
Smooth, painless transaction I just purchased a new 2015 Chevy Equinox from Sean this week. We told him what we was looking for and what our budget was, and he fit us right in to I just purchased a new 2015 Chevy Equinox from Sean this week. We told him what we was looking for and what our budget was, and he fit us right in to this vehicle. Sean went out of his way to help us out thus making it one of the smoothest experiences we've had at a car lot. We will gladly go back and purchase from Sean again! More
Service with a smile I took my Silverado in for an oil change and tire rotation. Sherry was very friendly and greeted me with a smile. She wrote up my service order and I took my Silverado in for an oil change and tire rotation. Sherry was very friendly and greeted me with a smile. She wrote up my service order and made sure I knew where the waiting room was. Before I knew it, my truck was done. Sherry took the time to go over my multi-point inspection form and walked me over to the cashier office and thanked me for coming in. Overall, it was a very pleasant experience. More
Great Service This is the third car we have bought from Progressive Chevy. We have always had fantastic service. Our experience there has always been above our ex This is the third car we have bought from Progressive Chevy. We have always had fantastic service. Our experience there has always been above our expectations. The staff treats us with the up most respect. We will continue to send friends and family to a dealership that truly cares. More
Almost a deal breaker The car shopping experience was great Clayton and Frank were outstanding !! However, after waiting 2 hours to meet with Francesca in finance to finis The car shopping experience was great Clayton and Frank were outstanding !! However, after waiting 2 hours to meet with Francesca in finance to finish the process I felt she was being deceitful. Once we got to the the paperwork explaining the interest rate she pointed out one % rate that she states I was getting yet at the top of the page in the box the % rate was different and higher then what was discussed. When questioned she replied that the rate was increased due to the "fee's" When explaining I was already approved through another bank for a lower percentage rate she quickly responds with -oh look I just got an instant message from that bank and states the bank we wanted to use in the first place would indeed give us a better rate and no fee's! Thankfully we really paid attention and caught that because it made quite the difference in my monthly payments. Her response was something like- you should give yourself a pat on the back for catching that. I guess I would just think they would have the customers' best interest in mind and if you could get someone a better interest rate, why wouldn't that be the 1st step you make? Obviously I am glad we questioned it and she changed bank which the loan would be through, but it left me feeling uneasy and cautious about the way the situation happened. It definitely made me second guess buying the car from what I felt was dishonest service. More
Came from Columbus based on on-line car add Car met all expectations, very well represented online. Went very smoothly with pre-approval for financing. Ray literally met us at the door. Grea Car met all expectations, very well represented online. Went very smoothly with pre-approval for financing. Ray literally met us at the door. Great working with Ray Robertson More
Normal wear & tear repairs Repairs were done quickly, when I was available. I have come to rely on Jay, not only for the GM's but all our vehicles. Our family trusts him to ta Repairs were done quickly, when I was available. I have come to rely on Jay, not only for the GM's but all our vehicles. Our family trusts him to take care of us. Sometimes we can't do all repairs needed at one time, so Jay helps prioritize. Thank you again Jay, you're the best! More
No Pressure Sales with Great Service My wife and I decided to drive from Pittsburgh, PA to view a 2012 Chevy Traverse that we saw online. All emails and calls that we placed were returne My wife and I decided to drive from Pittsburgh, PA to view a 2012 Chevy Traverse that we saw online. All emails and calls that we placed were returned quickly and with a personal touch. After driving 2 1/2 hours on a Friday evening, Ray and Wally were excellent about making sure that the car we came to see was what we wanted...and stayed an hour and a half after close working with us. We weren't able to close the deal that night, but when I returned the next day everything was in place. From Ray meeting me at the front door, to Wally stopping by to see how my drive in was, to Jason letting me know that he was able to beat the interest rate that my bank had given...all touch points felt very personal. I drove a few hours (and out of state) simply because I liked the internet price on a car, but the folks who I dealt with made me feel good about the overall process...not just the price. There was never pushy sales...instead people that listened to what my wife and I wanted and then treated us fairly to help make that happen. Many thanks to the folks at Progressive Chevrolet (even though they are Browns fans :). It was well worth the trip and I walked away having a great car buying experience. More
I have finally found the right service man for me! I recently had to have my 2010 Tahoe in for service. I had the pleasure of working with Scott Neeley. He kept in constant contact with me about the pr I recently had to have my 2010 Tahoe in for service. I had the pleasure of working with Scott Neeley. He kept in constant contact with me about the process of my car. Since this was my only vehicle, he took care of the car rental as well. He was very polite and patient with me And I honesty felt like he took into consideration everything I had explained and expressed. I have had several great experiences at progressive but have not had the service experience like I did this time. Scott's direct line is going in my cell phone and I will specfically ask for him from this point forward. More
My search is finally over! For about a month in a half I searched far and wide looking for that perfect price that fit my budget on a 2015 Chevy Cruze Lt all black. Then finall For about a month in a half I searched far and wide looking for that perfect price that fit my budget on a 2015 Chevy Cruze Lt all black. Then finally, I looked on car guru, and behold everything I had been looking for right before my eyes at an unbelievable price. Once at the dealership, I was treated like a VIP, and the atmosphere made me feel very welcomed. My sales person, Wes Price, was very willing to answer any questions or concerns I had. Wes made my experience at Progressive very pleasurable, and I would refer him to anyone in the market for a Chevy. As a whole, the entire crew, over at Progressive, are definitely the right mix that compels a customer to return over and over again to purchase a vehicle from them. This dealership should be keep at the top of every ones vehicle buying list. I'm so glad I decided to go with Progressive! I'my very happy with my purchase!! Thanks guys for Everything!!! More