Progressive Chevrolet
Massillon, OH
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Disappointed Overall, the dealership did everything they could to sell us the vehicle. BUT, the disappointment came immediately following. Less than 24 hours after Overall, the dealership did everything they could to sell us the vehicle. BUT, the disappointment came immediately following. Less than 24 hours after purchasing our 2009 Chevy Silverado we ran into problems, check engine light came on. We put in a call to our sales associate, Garrick McCalla, who repeatedly has not returned our calls. The truck had a bad thermostat, first of all. Garrick was going to check and call back, never heard from him. So, we had our ASE certified tech(son) look at it. It was apparent that the check engine light had been on before we purchased the truck and someone had reset it. Not only was the thermostat faulty, but also the blend door actuator. After several calls to Garrick and no response, we had our own technician take care of the problems for us. Progressive will do all they can to sell you a vehicle, but don't count on customer service once you drive off the lot. Progressive lost our trust and we will not be back, nor recommend this dealership. Disappointed in the end. More
Friendly, willing to go the extra mile This man went out of his way to make sure i received the best possible deal available. He stayed after hours as we talked and laughed like we had know This man went out of his way to make sure i received the best possible deal available. He stayed after hours as we talked and laughed like we had known each other all our lives. The best car experience I have ever encountered in my life. Thank you Mr. Jackson for not only being a awesme sales person and rep for Progressive but a friend as well. God Bless and good luck to your future!! John More
Understood what I needed Everyone was very friendly, supportive and helpful. My purchase was not very big however they treated me as I was very important. I highly recommend Everyone was very friendly, supportive and helpful. My purchase was not very big however they treated me as I was very important. I highly recommend. More
Great experience!! We had such a great experience with this dealership. We recently leased a new Cruze here, and the employees (Wes was our salesperson) were all very he We had such a great experience with this dealership. We recently leased a new Cruze here, and the employees (Wes was our salesperson) were all very helpful, patient, and professional. We never felt pressured into making a decision, and felt very comfortable with the entire process. Would definitely go here again! More
Thanks for helping me find the perfect truck Thanks Garrick for helping me find my truck. And the knowledge about the truck. And dealing with me on what I wanted and the price I wanted to pay Thanks Garrick for helping me find my truck. And the knowledge about the truck. And dealing with me on what I wanted and the price I wanted to pay Thanks Jason for the super low financing rate. You guys went out of your way to help me get my new truck thank you. More
We bought a new (used) car! Car buying is not something we look forward to, but our experience at Progressive was very positive. Our salesman, Craig Larson, was very personable, Car buying is not something we look forward to, but our experience at Progressive was very positive. Our salesman, Craig Larson, was very personable, friendly and helpful and we didn't feel pressured in any way! Fran Gladman was also very nice to work with. We would definitely recommend this dealership to our family and friends! More
Super-fantastic! Tom Schmidt & Jim Rowe were extremely helpful in getting me through the process. I told them what I wanted & we discussed other options but I felt und Tom Schmidt & Jim Rowe were extremely helpful in getting me through the process. I told them what I wanted & we discussed other options but I felt under no pressure to add bells & whistles that I did not want. There was no push to 'make the sale' the day I walked into the dealership. Although the car I wanted, a red Sonic, was not available. A week later I got the call that my car was at Progressive. Yea!! More
Outstanding Service Roger was very friendly and informative and provided an overall humble vehicle buying experience. I purchased my new 2016 Silverado from progressive, Roger was very friendly and informative and provided an overall humble vehicle buying experience. I purchased my new 2016 Silverado from progressive, got a pretty good deal on it and I am very happy with it. I definitely plan on doing business with progressive in the future and would recommend anybody looking for a new Chevrolet to come to Progressive and see Roger to help them purchase their new vehicle. Also great service from Fran Gladman in the Finance Department, very friendly and made the whole paperwork process less boring. An overall great experience at progressive! More
Friendly, helpful, and accomidating Bob Unworthy and Jason Fulkerson were both exceptionally helpful. They listened to my wants, needs, and concerns. Wally and Jason Allman went way beyo Bob Unworthy and Jason Fulkerson were both exceptionally helpful. They listened to my wants, needs, and concerns. Wally and Jason Allman went way beyond to make sure I had the vehicle is wanted at a payment I could afford. I couldn't possibly have asked for a better experience. Thank you guys. More
Made the impossible possible Salesman Kevin Black got us into our dream car and stayed in our budget. We will defiantly go back to him in the future! Fran was just lovely, what Salesman Kevin Black got us into our dream car and stayed in our budget. We will defiantly go back to him in the future! Fran was just lovely, what a nice sales team! More