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Progressive Chevrolet
Massillon, OH
723 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 723 reviews
November 01, 2023
This dealership has a wide range of vehicles and a very accommodating staff. They will do their best to get you in the right vehicle with the right payment plan. accommodating staff. They will do their best to get you in the right vehicle with the right payment plan. More
by Dr. T
Employees Worked With
Wally Trace, Francesca Gladman, Garrick McCalla
August 01, 2023
Bought a 2018 Chevy Colorado. Was only given one key and no key fob. I had given them a $25000 dollar check and was told it would cost $250. for another key and a key fob. You ne Was only given one key and no key fob. I had given them a $25000 dollar check and was told it would cost $250. for another key and a key fob. You need 2 keys to make a spare and you have to have special interface hardware to program a fob I bought two fobs and two key blanks online but noody will cut the keys or program the fobs. They had to know this and just didn't care. They got their money and that was all they wanted More
by phbassnotbass
Employees Worked With
Steven Keppler
July 28, 2023
Please take your business else where! !! The worst experience ever. I spoke with a sales person prior to coming (kelly) because I live 2 hours away and wanted to ensure everything was in p !! The worst experience ever. I spoke with a sales person prior to coming (kelly) because I live 2 hours away and wanted to ensure everything was in place before. I let her know the price range I needed to be in & everything ahead of time. She said absolutely no problem and that would be easy to do because I already wasn’t far off at all. I knew that the price would have to be taken into consideration in order to make it happen. She said negotiations should be no problem due to it being the end of the month and they hadn’t met their months end quota. so we made the drive. When we got there, we didn’t even get to work with Kelly. The salesman we did work with was an xxxxxxx to be quite frank. We had no idea that the car was in the condition it was in. The bumper was detached. He didn’t even realize. He asked and they said it couldn’t be fixed unless it was a hole new bumper & they weren’t doing that. There was also a dent and scratches on the bumper in the back that they wouldn’t fix. There was a good size dent in the driver side door and scratches all over the car all things we were NOT made aware of, thanks Kelly. The sales guy we were working with told us to super glue it. Despite the xxxxty service, I continued to go along with it. The sales price was $15,000 I asked if they could do $14,500 due to the condition. With that, the sales rep admitted it would cost me $1300 to fix the rear bumper alone. The sales manager said absolutely not. Instead came back to offer 3 years of oil changes knowing I lived two hours away and wouldn’t be ideal. I guarantee those oil changed would have amounted to the 500$ I wanted off of the asking price considering the monthly payments weren’t near what they said that they would be before confirming with kelly. The sales guy then proceeded to say would it make you feel like you won if I got 100$ taken off the price, I said no this car is wrecked and your telling me you won’t make any money off of it selling it to me at $15,000$. After leaving, we looked up the dealer kelly blue book value and it was $10,000-$12,000$. I highly recommend you don’t go here and take your business else where. At that rate, I would pay the extra money elsewhere for for better service at the minimum aside for the wrecked car they were trying to sell at a price that a perfect condition car would be sold at. After reading more reviews, seems like this business needs a ton of improvement and similar situations have occurred numerous times. More
by Katlynn
Employees Worked With
Kelly - absolutely terrible , Jim Hall
July 08, 2023
Made an app. With Lisa was told the car just came off the truck and was in detail and that the car would be there for our app. Drove an hour to get there a half h With Lisa was told the car just came off the truck and was in detail and that the car would be there for our app. Drove an hour to get there a half hour early only to see someone else driving the car away then was told Lisa was not even there for our app. Then was told they dont hold cars for app. Ask when the next one that they have coming in would be there i was ignored will never go back to this place More
by mjmedicalsupply
Employees Worked With
Lisa
July 08, 2023
Made an appointment with Lisa to see a car was told that the car would there when we got there that the car just came in and was being detailed and would not be on the lot till the next day she made the app the car would there when we got there that the car just came in and was being detailed and would not be on the lot till the next day she made the appointment for 5:30 we got there a half hour early to find out Lisa was not there and that the car was sold then tried to show us a different one some puke yellow one you would think if you make an appointment on a car and tell someone that it would be there then it should be not try to give them something else so just everyone out know that they are a first come first serve place and don't care about appointments cuz the person you make one with most likely won't be there More
by mjmedicalsupply
Employees Worked With
Lisa
July 02, 2023
Had a great experience finding my 2019 Buick Encore🙏🏻♥️Joshua Henderson was very helpful and friendly! I also enjoyed Fran Gladman who helped making the signing of paperwork fun!! Encore🙏🏻♥️Joshua Henderson was very helpful and friendly! I also enjoyed Fran Gladman who helped making the signing of paperwork fun!! More
by Carlywoods329
Employees Worked With
Joshua Henderson
May 15, 2023
Tell you they can work a deal on car drive over 3 hours to dealership only have them tell you that there no way to work any deals out I asked them servaral times on the phone Mickey said they have a lady t to dealership only have them tell you that there no way to work any deals out I asked them servaral times on the phone Mickey said they have a lady that would work things out asked for her only to be told she's not there at that dealership she was working at another location they lie about what they can do won't be back there to ever do any deals they could be straight forward said they couldn't do anything instead drive over 3 hours to say nothing they can do xxxx poor service if you ask me rather deal with honest people not much of crooks More
by Tgross241
Employees Worked With
Was not told his name
April 11, 2023
My salesman Steven Kappler was amazing. He made my experience very positive. He explained every detail of the car and sales process. Probably the best experience I have ever had buying a He made my experience very positive. He explained every detail of the car and sales process. Probably the best experience I have ever had buying a car. The sales manager was handy and worked with me to get a deal done at the price point I wanted to be at. More
by Joel
Employees Worked With
Steven Kappler, Francesca Gladman
December 16, 2022
I was corresponding with Mickey via email and texting questioning about an appraisal that I got on their website on the price value of my vehicle as a trading which is an immaculate condition that had le questioning about an appraisal that I got on their website on the price value of my vehicle as a trading which is an immaculate condition that had less than 11000 miles on it. I told her I did not want to drive an hour and 15 minutes for them to tell me they won't give me what I want for my vehicle she asked me if it was within the range on the appraisal that their website gave me and I said yes and she confirmed that if it was more than that I had to definitely bring the vehicle in to have it appraised to come to find out they weren't even in the ballpark I asked Mickey several times regarding this I don't want to drive an hour and 15 minutes to be disappointed and lied to basically I was lied to. I was lied to get me into the dealership, i won't deal with dealership that has to lie to make a deal. More
by jennings712
Employees Worked With
Challace Kotuce
October 04, 2022
Baffled and disgusted with my experience. I have no words. I am sad though, I really liked a vehicle they had! Anytime I questioned anything I was told it's our policy which didn't even make I have no words. I am sad though, I really liked a vehicle they had! Anytime I questioned anything I was told it's our policy which didn't even make sense for example I said that it said on the website "vehicles were returnable up to 7 days after delivery" and they said it was their policy to not delivery so they dont honor that!? This is just a few of the many ridiculous answers I received and in the end the kicker was after all the lies and bs I still really wanted the car! More
by Disappointed
Employees Worked With
kelly
