Proctor Honda

friendly staff I was there for an oil change. Bruce came up yo discuss free multi point inspection results. He explained minor issues in detail with benefits and ho I was there for an oil change. Bruce came up yo discuss free multi point inspection results. He explained minor issues in detail with benefits and how much time I have before any action is needed. Overall very friendly staff and timely service. More

Excellent sales experience we were extremely satisfied both with the sales experience and with the sales person. He helped us tremendously and made the entire experience of buy we were extremely satisfied both with the sales experience and with the sales person. He helped us tremendously and made the entire experience of buying a new family car much easier for everybody. He was very understanding of our family situation and trried to find the best fit for us. What we appreciated most was that neither he nor any of the other sales people at the dealership tried to put any pressure on us they really just try to help us find a good car for the best pricing. I highly appreciate it that they were willing to reduce the pricing a little bit after I communicated with them. After several bad experiences at other dealerships, we are definitely inclined to come back here in the future! More

Very pleasant and comforting! The technicians and service reps were very friendly, they explained the work done and assured of any problems with the vehicle. Have had many vehicle The technicians and service reps were very friendly, they explained the work done and assured of any problems with the vehicle. Have had many vehicles from Proctor and it is a pleasure to do business with them. More

Car buying service at Envision Credit Union Don Stokes was very helpful in finding a car with the features I wanted at a competitive price. He was knowledgeable and very thorough in explaining h Don Stokes was very helpful in finding a car with the features I wanted at a competitive price. He was knowledgeable and very thorough in explaining how to use the features. More

Perfect-as usual This dealer has a great service department, from the moment you drive up until you leave. Staff are extremely knowledgeable and patient. A total pleas This dealer has a great service department, from the moment you drive up until you leave. Staff are extremely knowledgeable and patient. A total pleasure. More

Proctor Honda Excellent service and repair! Everyone is friendly and very professional. I would not take or trust my car to anyone else. I would highly recommend Excellent service and repair! Everyone is friendly and very professional. I would not take or trust my car to anyone else. I would highly recommend. More

Proctor Honda has the worst service department ever. The service received today reminds me why I do not service my car there. Despite the car being under warranty, I purposely let the issues pile u The service received today reminds me why I do not service my car there. Despite the car being under warranty, I purposely let the issues pile up, as past experience since the purchase of my 08 Accord were never great. Since I had been receiving endless reminders of a recall, I finally decided to take the car in. Gave them a laundry list of issues with my car. After a few hours, I receive a phone call from Jason. Not surprising, the only issue fixed was the recall. The excuse, we couldn't replicate any of the issues. When I asked how much effort was put into it, I was told that the mechanic has a family to feed; therefore, he can't be tied up on one car. Just within the Proctor Dealership, I have owned a Honda and an Acura, and for business, a Subaru. I have nothing but great things to say about the service departments for Proctor Acura and Proctor Subaru, but unfortunately I can say the same about Proctor Honda, which has the worst service department ever. After picking up the car, and while heading back to work I started reading the findings to my laundry list. Not surprisingly, the person that checked me in (not Jason as he was nowhere to be found for my 8:30am appointment) did not accurately write down what I was in for. The most concerning items outside of the recall were: 1) I indicated that about 1/10 times the Backup Camera comes up Black and White, and then after a few seconds it changes to color. The service order says: “Backup Camera Display Blank”. Findings: Could not duplicate customer concern (uhhmm, I wonder why the mechanic can't duplicate the issue) 2) I indicated that about 5/10 times the passenger side sliding door was either not closing properly (i.e. latching) or the door sensor needed to be adjusted as the car would start beeping while moving and I would have to disable the automatic door for the beeping to go away. The service order says: “Passenger side rear sliding door will not lock” (Again, uhhmm wonder why the mechanic can't duplicate the issue) So obviously what I brought the car in for was not inspected as the service advisor did not accurately relay the message. Once again, I wasted my time at Proctor Honda. More

Great dealership- excellent service department Always take my Honda’s to Proctor Honda for service as they always provide me with full details of any work that was done. I trust them 100% with my Always take my Honda’s to Proctor Honda for service as they always provide me with full details of any work that was done. I trust them 100% with my vehicles! More