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Proctor Honda

Tallahassee, FL

4.7
1,611 Reviews

2373 W Tennessee Street

Tallahassee, FL

32304

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Showing 1,611 reviews

March 06, 2025

Courteous, prompt and friendly service every time! Carlos was terrific today as my service consultant. More

by jessfletch12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Rutledge, Carlos Mendoza
March 04, 2025

Service rep Wyatt was very professional, we dropped the car off a day before our appointment and he scheduled it to be worked on that day, picked up our car 10.30am the day of our appointment which was rea More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Arrington
March 03, 2025

Carlos did a good job getting me checked in and out in a timely manner More

by richsibyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mendoza
March 01, 2025

My vehicle was damaged after it was dropped off and the service department did not take responsibility. More

by bilalfaruqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt Arrington
February 26, 2025

Sales was great with no stress. Mary Smith did an outstanding job explaining my options. More

by jhstandley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Smith
February 19, 2025

Well, in the past I was happy with this dealership. But today I had what the scheduler explained was “standard service of oil change, checking fluids and tire rotation” for my 2022 CRV with 18,000 mile More

by Upset customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Ford
Feb 25, 2025 -

Proctor Honda responded

We are sorry to read about your recent service experience and apologize again if we were unclear in communicating “severe driving conditions.” The Honda service manual has two schedules, normal and severe. Severe driving conditions may include frequent stop and go traffic, heavy rain and large temperature swings, and other factors. For this schedule, which is common in Florida and surrounding areas, it recommends some services more frequently than the standard interval.

Feb 25, 2025 -

Upset customer responded

First, as you can tell from the low mileage on my 2022 CRV, that I don’t drive very much and when I do it is in city traffic to shop and pick up grandchildren from school. It is unusual to change brake fluid and differential fluid at such low mileage. Second, I would NOT have agreed to both procedures if I had been informed beforehand! When communication is lacking, customers are JUSTIFIABLY UPSET! Perhaps it will be wise to provide your service scheduler a list of the codes and services they indicate as well as the costs of same! You can agree that this is reason for my against. You lost a loyal customer who leased two cars and purchased one car from your dealership since I moved here in 2012!

February 18, 2025

I came 15 mins late they cancelled my servit appointment. Scheduled another appointment, came 30 mins early. After 2 hours they say. Our server is down and they can’t do recall software updates. Horrible cus More

by krnl83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Mendoza
Feb 18, 2025 -

Proctor Honda responded

We are very sorry about your experience. We completely understand your frustration.

February 17, 2025

Had another great buying experience at Proctor Honda. I have purchased 3 vehicles since 2013 and Mike Grindberg has sold all 3 to me. Always an excellent experience with great service. If I go for 4 I More

by nrendich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Grindberg
Feb 19, 2025 -

Proctor Honda responded

We are glad to hear this. Thank you for sharing your experiences with Mike and thank you for choosing Proctor Honda!

February 17, 2025

Easiest car buying experience ever! Mary is a well of knowledge, professional, helpful, and made me feel that I was I great hands. I will recommend her again and again. The product spec More

by Mariaheller09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Smith, William Toth
Feb 19, 2025 -

Proctor Honda responded

Maria, It's great to hear that Mary and the whole team made the process so smooth and stress-free. We appreciate your recommendation!

February 15, 2025

We experienced great service. The reminders that I received were very helpful. My car looked spotless. More

by serenam1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Gorski
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