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Proctor Honda

Tallahassee, FL

Overview
Reviews
Vehicles
4.7
1,614 Reviews
Call Dealership (850) 576-5165
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2373 W Tennessee Street

Tallahassee, FL

32304

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Showing 1,614 reviews

March 12, 2025

I always come away from Proctor Honda feeling that I'm in good hands. They are expert, efficient and have a true heart for customer service. So glad I bought my car there and take it back there to keep it in More

by carolnewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila Walker, Scott Futch
Report | Print
March 12, 2025

Great sales and service staff. Got my 10k service for free! Service representative extremely knowledgeable. More

by Thomas Seal
Recommend Dealer
Yes
Employees Worked With
Michael Grindberg, Zach Fuller, Sheila Walker, Scott Futch
Report | Print
March 11, 2025

Great and polite and informative thank you for your help will oil change and tire rotation More

by robbfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mendoza
Report | Print
March 06, 2025

Courteous, prompt and friendly service every time! Carlos was terrific today as my service consultant. More

by jessfletch12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Rutledge, Carlos Mendoza
Report | Print
March 04, 2025

Service rep Wyatt was very professional, we dropped the car off a day before our appointment and he scheduled it to be worked on that day, picked up our car 10.30am the day of our appointment which was rea More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Arrington
Report | Print
March 03, 2025

Carlos did a good job getting me checked in and out in a timely manner More

by richsibyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mendoza
Report | Print
March 01, 2025

My vehicle was damaged after it was dropped off and the service department did not take responsibility. More

by bilalfaruqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt Arrington
Report | Print
February 26, 2025

Sales was great with no stress. Mary Smith did an outstanding job explaining my options. More

by jhstandley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Smith
Report | Print
February 19, 2025

Well, in the past I was happy with this dealership. But today I had what the scheduler explained was “standard service of oil change, checking fluids and tire rotation” for my 2022 CRV with 18,000 mile More

by Upset customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Ford
Report | Print
Feb 25, 2025 -

Proctor Honda responded

We are sorry to read about your recent service experience and apologize again if we were unclear in communicating “severe driving conditions.” The Honda service manual has two schedules, normal and severe. Severe driving conditions may include frequent stop and go traffic, heavy rain and large temperature swings, and other factors. For this schedule, which is common in Florida and surrounding areas, it recommends some services more frequently than the standard interval.

Feb 25, 2025 -

Upset customer responded

First, as you can tell from the low mileage on my 2022 CRV, that I don’t drive very much and when I do it is in city traffic to shop and pick up grandchildren from school. It is unusual to change brake fluid and differential fluid at such low mileage. Second, I would NOT have agreed to both procedures if I had been informed beforehand! When communication is lacking, customers are JUSTIFIABLY UPSET! Perhaps it will be wise to provide your service scheduler a list of the codes and services they indicate as well as the costs of same! You can agree that this is reason for my against. You lost a loyal customer who leased two cars and purchased one car from your dealership since I moved here in 2012!

February 18, 2025

I came 15 mins late they cancelled my servit appointment. Scheduled another appointment, came 30 mins early. After 2 hours they say. Our server is down and they can’t do recall software updates. Horrible cus More

by krnl83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Mendoza
Report | Print
Feb 18, 2025 -

Proctor Honda responded

We are very sorry about your experience. We completely understand your frustration.

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