Priority Toyota Springfield

Last Team Toyota. Service dept is the worst. You better be a paying customer, not there for the warranty oil change. If lifts are full, you will be there all day. There is no customer service, 3rd world To be a paying customer, not there for the warranty oil change. If lifts are full, you will be there all day. There is no customer service, 3rd world Toyota dealership. More

I have been a client for 20 years and I purchased 3 vehicles from Toyota. I bought my current vehicle almost two years ago and I have been found all the required maintenance per Your service department vehicles from Toyota. I bought my current vehicle almost two years ago and I have been found all the required maintenance per Your service department. I took my car in for service on April 3rd and I was charged $774 for things that I am not sure if they were completed or not. That day when I got the car back I found out that the plastic cover on the sliding rail that moves the front driver seat back and forward was broken. I did not break it. It was in good condition when I took the car for service. I went back and talked to an employee that did not want to help me. I asked to talk to a manager and I was transferred to talk to Suzan Danfora customer Relations manager, but she was not helpful, she was not understanding, and gave me a bad attitude. Also she went to talked to another employee named Wayne McClain from service department and he did not want to help me either. They both were very unprofessional and both were not willing to admit that my car was returned to me damaged after the repairs they did on my truck. Both Suzan and Wayne gave me terrible customer service and because of them I escalated my complaint to the manager Anthony Woods general manager and he was helpful and he said that they were going to repair and replaced the broken part. He told me that the part was going to arrive on Thursday May 14th and that they were going to call me to take my car in to fix the broken part but today is May 16 and no one called me back. More

Hector Amaya was and great and helped me every step of the way. He notified me and ensured he called me personally recommend him and his team. the way. He notified me and ensured he called me personally recommend him and his team. More

Hector made buying my ne vehicle a very pleasant experience. He was very professional, informative, and very easy to deal with. I would recommend him to anyone and will definitely buy from him aga experience. He was very professional, informative, and very easy to deal with. I would recommend him to anyone and will definitely buy from him again. More

I never leave bad reviews but I had such a bad experience I believe it is unacceptable ! I dropped in my car at 12:00 pm for a regular service and a recall service , first Chaay my service advisor was not av I believe it is unacceptable ! I dropped in my car at 12:00 pm for a regular service and a recall service , first Chaay my service advisor was not available at my appointment time so someone else checked me in, I was provided a shuttle to the mall, Chaay then contacted me to tell me everything my car needed which totaled $500 the most expensive maintenance service ai have ever paid in toyota, at 3pm I messaged to get updates on the time since I had not received any calls or messages, no answer, at 4:45 I called and I was told by someone that my car had been ready, I told them I have been waiting for hours and no update on call or text and told them if I could get the shuttle back to the dealer , she said yes and hung up, waited and waited it was already 6pm shuttle never showed and I was just exhausted with my 11 year old and just called an uber to the dealer to find out that Chaay had left for the day, never checked up on me and when I saw the bill of course $500 and the car had been ready since 2:43 pm seriously !!!! What the xxxx!!!!!??? More

Hector did an excellent job. From beginning over the phone to the end. Very patient guy, very knowledgeable. He even stayed late after hours to finish the deal. phone to the end. Very patient guy, very knowledgeable. He even stayed late after hours to finish the deal. More

Hector was patient, helpful, and kind in helping me pick my RAV4 2021 car. He did a great job, and I recommend him to others! my RAV4 2021 car. He did a great job, and I recommend him to others! More

Very disappointed with pricing on a new vehicle. It’s bad enough the money they want for doc fees, and they want another $700 for prep fees. It may not be illegal but surely is unethical. The Richmond Toyota enough the money they want for doc fees, and they want another $700 for prep fees. It may not be illegal but surely is unethical. The Richmond Toyota dealer doesn’t list a prep fee but may charge one as they are a Priority dealership too. Initially I was offered $6k under trade-in value for my car by one of the managers but Paul seemed to have straightened that out. It would be wise to shop elsewhere. More

Took my 2020 4RUNNER in for The Priorities For Life Service. My Service Advisor, Paul Sonnhalter was simply the BEST. I waited at the Dealership and my 4RUNNER was done in a timely manner. I was able t Service. My Service Advisor, Paul Sonnhalter was simply the BEST. I waited at the Dealership and my 4RUNNER was done in a timely manner. I was able to enjoy a nice fresh cup of cappuccino from their coffee bar. Paul was sure to explain everything to me that had been done. I left there happy. And will definitely return again! More

I considered 5 Toyota dealerships from which to buy a new RAV4. I worked with Jae Yang at Priority Toyota, in Springfield, VA. Jae and I had a number of conversations in which he skillfully identified my nee RAV4. I worked with Jae Yang at Priority Toyota, in Springfield, VA. Jae and I had a number of conversations in which he skillfully identified my needs and the options available. Additionally, Jae’s honest, customer-service focused orientation was instrumental in assessing my needs. A major selection criterion for me was out-the-door (OTD) price. I ultimately decided to purchase my new car from Priority Toyota, in no small measure, because of my interactions with Jae. I’ve referred customers to Jae/Priority and would do it again. More