Priority Toyota Springfield

Love my new Toyota Prius V I had a great experience purchasing my first Toyota. Todd Carlson was very knowledgable and answered all my questions about the Toyota Prius V. He was I had a great experience purchasing my first Toyota. Todd Carlson was very knowledgable and answered all my questions about the Toyota Prius V. He was very helpful about searching for the specific color vehicle I wanted. In the end he helped to order my new car and when he learned there was the exact car I requested going to a different dealership he and the Priority Team worked their magic so I could receive the vehicle instead and weeks before expected. I definitely recommend seeing Todd Carlson at Priority Toyota Springfield. More

Ask for Todd Carlson Very knowledgeable on vehicles and had very clear answers to all the questions I had for him. After test driving the 2015 Rav 4 XLE I knew that this S Very knowledgeable on vehicles and had very clear answers to all the questions I had for him. After test driving the 2015 Rav 4 XLE I knew that this SUV was for me and a few hours later I purchased it thanks to Todd. Also he has a very laid back awesome personality, and I never felt pressured or rushed like most car sales people. More

Ask for Todd Carlson Todd Carlson is truly knowledgeable on the Toyota car ,which he assisted us to get last weekend. He was patience answered clearly all our inquiries fo Todd Carlson is truly knowledgeable on the Toyota car ,which he assisted us to get last weekend. He was patience answered clearly all our inquiries for the cars. This is truly exceptional experience what we had from Todd. We satisfied with Todd's assistance for purchasing a new Toyota car with the price. Employees dealt with: Todd Carlson More

Sean Hawes is Fantastic I was ready to give up on my search for a Toyota Tacoma that had the options we needed within our price range. I was really disappointed in the lack o I was ready to give up on my search for a Toyota Tacoma that had the options we needed within our price range. I was really disappointed in the lack of product knowledge and customer service at other local Toyota dealerships UNTIL we called Priority Toyota- and to our good fortune, met Sean Hawes. Sean is brimming with a kind, professional attitude and product knowledge. He also worked with us on our trade-in and was instrumental is the negotiating process. Sean also took the time to help uninstall and transfer our huge tool box onto our new truck. Thank you, Sean, for making our experience a happy one! Sincerely, The Wathen Family More

Ask for Sean Hawes What got me to the dealer was Priority's low price on USAA's buying service, which the dealer followed through with. But it was Sean Hawes' effort tha What got me to the dealer was Priority's low price on USAA's buying service, which the dealer followed through with. But it was Sean Hawes' effort that found the right car for me on their lot to sell me on the dealership and close the deal on the car. Sean is an all-American veteran from a family with long ties to car dealerships, so he knows the auto business and could answer my questions and meanwhile entertain with interesting stories to add perspective and make car buying a pleasant experience. I had him running all over the lot, which he did with endless energy and amazing good humor. I test drove 2 cars and sat in a handful more, and then I chose a Corolla. A few times after the sale, I called and texted Sean with questions and always found him happy to help. Looking back a month later, I have been happy with my decision day after day knowing that what I have is exactly right for my needs. So I heartily recommend Priority Toyota in Springfield and especially Sean Hawes. More

Sean Hawes is wonderful From the moment I was introduced to Sean Hawes I felt I was in good hands. As an older (80) single female I was sure I would be pressured to get some From the moment I was introduced to Sean Hawes I felt I was in good hands. As an older (80) single female I was sure I would be pressured to get something I didn't want. Sean was patient, caring, and considerate. When I finally decided on my car choice he managed to find it for me ..... in my color choice even though it was the "end of the year" and a limited color choice. If all your personnel are like that you are a lucky dealership. I have been singing Seans' praises to all of my friends More

Outstanding post-sale support! I just bought a new Toyota at the Priority Toyota Springfield dealership. Well, my new car happened to have a 1-in-a-million issue that caused me I just bought a new Toyota at the Priority Toyota Springfield dealership. Well, my new car happened to have a 1-in-a-million issue that caused me a problem on day two of ownership. Naturally, I was very upset and (having been down this road before years ago with a Ford), I "girded my loins" for what I expected to be a long, tiring, lonely and disappointing fight to get the issue fixed the first time and forever. Let me tell you that my expectations were very wrong and my experience was absolutely refreshing! My salesman, Todd, went above and beyond the call of duty to resolve my issue, support me and work on my behalf every step of the way. He actually cared about my post-sale experience because it represented his and Priority's reputation. How different is THAT!? He called me often to keep me appraised on status. He even came in on his day off to coordinate the service and make sure it was a top priority at the dealership. This was wonderful but unexpected, because most salesmen forget who you are two minutes after they close the deal. Todd was and is very different in the best way. When my car was fixed, I went to pick it up. Of course, my expectation was that the service technicians would simply replace a bunch of parts and HOPE they fixed the problem. I was wrong again. Dwayne McClain, my service manager, searched me out in the lobby, introduced himself, then personally escorted me back to the technician who diagnosed the problem, then proved to me that his diagnosis was correct, and replaced only the part that was faulty. Wow! That level of expertise is something I only expect to see on the Velocity channel on cable TV! It was truly refreshing. Finally, I knocked on the dealership's general manager's door, Amar Nara, to share my pre/post-sale experience with him. My expectation was that I would have to talk with a slick general manager in a defensive crouch, looking at his watch, while I shared my tale of woe. WRONG again. Amar's primary and genuine interest was my satisfaction - period. Another WOW! Bottom line, my experience at Priority Toyota Springfield was 180 degrees different that my jaded expectation. I cannot recommend them more highly. More

recommending a Salesman Hector Amaya was ,with out a doubt , the best salesman we have dealt with, in the 10 years we have been leasing our Rav4's. He was helpful in givin Hector Amaya was ,with out a doubt , the best salesman we have dealt with, in the 10 years we have been leasing our Rav4's. He was helpful in giving us options for our lease. He did not rush us in any way and was patient in deliberations. Ronald and Louisa Deane More

Great experience purchasing a new 2015 Sienna Great dealership with superb customer service and knowledgeable sales staff. We went in to trade in a used vehicle as we needed a bigger car for our g Great dealership with superb customer service and knowledgeable sales staff. We went in to trade in a used vehicle as we needed a bigger car for our growing family and our sales rep Todd Carlson helped us from beginning to end making sure all of our questions or concerns where answered about the vehicle and even financing options so we could get the best value for our trade ins and our budget. He never once pressured us or lost any patience with our requests in getting the best vehicle we would need. All in all I would definitely recommend this dealership and Todd Carlson as a returning Toyota customer. We had purchased our previous used vehicle with the help of Todd as well who helped us then tremendously. More

The worst dealership The worst car dealership I ever been to. I went to buy 2015 Toyota RAV4 and trade my 2014 Toyota corrola Sport edition. It seems that the sales pers The worst car dealership I ever been to. I went to buy 2015 Toyota RAV4 and trade my 2014 Toyota corrola Sport edition. It seems that the sales person doesn't know what he was doing the whole time. Stan Gutierrez came to me and he time and I waited for 3 hours. The manager name Stan Gutierrez came and he told me my car worth $7,500 cause it has minor scratch. My car is 2014 sport edition fully loaded with Navigation System, Back Up Camera, sunroof, leather seat, alloy wheels And it has only 20,321 miles. I know my car is worth more than $16,000 and I went to his office and I showed him the Kelly Book Value & NADA the trade value is $16,000 and I'm asking him only to give me $13,000, cause it has minor scrach. When I ask him to show me how he came up with $7,500. I found out this guy put my car as LE model (which is Base Model) , roughly condition, $80,000 miles, what he did was he made all the change of computer to lower the value of the car down. When I conferted him, he trying to lie and make up excuses. He didn't think I know everything what he was doing. I won't recommend any one to go to this dealership. They will rip you off. More