Priority Toyota Springfield

I bought my car at this dealership and for 7 years brought my car in for service. There were recurrent problems that somehow never got fixed but I thought it was normal wear-and-tear. Then my car brok brought my car in for service. There were recurrent problems that somehow never got fixed but I thought it was normal wear-and-tear. Then my car broke down completely. I took it to another dealer for service and they found all sorts of problems with filters that had never been cleaned/changed, etc. I had to pay a lot to fix my car but it feels new! I will never ever go back to Priority Toyota. Employees are very nice but the service is awful. More

Hector Amaya is the mannn. Very professional always kind and sweet. He takes his time to explain things to me when dealing with my vehicle. I always look for him when I’m there. and sweet. He takes his time to explain things to me when dealing with my vehicle. I always look for him when I’m there. More

Prior to my current service experience, I would have rated Priority Springfield all 5’s. But this experience has been the worst. This dealership claims to make their customers a priority, but goes out o rated Priority Springfield all 5’s. But this experience has been the worst. This dealership claims to make their customers a priority, but goes out of their way to do the exact opposite. My horrible experience started when my service advisor answer the phone inebriated in some way (slurred words and asking who I was after stating my name). At that point, I should have gone to retrieve my car, but again, I’d always had a stellar experience here, so I did not. After that, getting a hold of any staff member over the phone became impossible. Everyone was always busy, and somehow I never received a call back. Thankfully this is covered by insurance and my insurance company paid me directly, otherwise I might never get the car back. It’s been 15 days and still no ECD on the vehicle. I have filed a complaint with the Virginia Bureau of Consumer Affairs and hopefully they will be able to return my car to me (in working condition). If not, I fear I may have to involve the police and court system. STAY AWAY so you can avoid the same experience. If I could rank zero, I would. More

Hector was fantastic in helping me to purchase a new car after two decades. He exhibited knowledge, skills, and patience. He even made it a fun experience when he texted me a photo of my new Corolla once after two decades. He exhibited knowledge, skills, and patience. He even made it a fun experience when he texted me a photo of my new Corolla once it arrived at the dealership. I would highly recommend anyone to work with him for your Toyota needs as I plan to in the future. Additionally, Aaron the General Manger was great. He took time from his normal duties to personally find a Toyota in the color and style I wanted. At first he was planning to have one built and then dsicovered he could do a trade with another dealer to achieve this. Both gentlemen were kind and understanding in their dedication as they navigated me through this process. I look forward to a good relationship with them in the future and with Priority Toyota Springfield. More

This is the worst dealer I have ever seen in my life. There is a extremely dishonest group of people in their service department. They cheat the customers all the time. Never use their service department There is a extremely dishonest group of people in their service department. They cheat the customers all the time. Never use their service department. That is a group of liars and robbers. More

Great customer service and honest salesman. Very Great customer service and honest salesman. Very thorough, informative and attentive to customer’s need. I strongly recommend him. We have purchas Great customer service and honest salesman. Very thorough, informative and attentive to customer’s need. I strongly recommend him. We have purchased around 15 cars from him and he has been the best to us. More

He is good and best seller we bought more then 20 cars from with today we bought new camerry 2021 have good and nice customer services from with today we bought new camerry 2021 have good and nice customer services More

Wahab is a great sales representative. I just leased my third Toyota Corolla and Wahab has been my sales representative each time. He is very professional, friendly, and efficient. I would definitely rec third Toyota Corolla and Wahab has been my sales representative each time. He is very professional, friendly, and efficient. I would definitely recommend Wahab to anyone looking to lease or purchase their next Toyota. More

My sales rep was Wahab and it was a very positive and satisfying experience would definitely recommend This sales agent He was Honest , committed and very professional satisfying experience would definitely recommend This sales agent He was Honest , committed and very professional More

From my first contact with Hector, he has displayed professionalism and concern for my request He responded to my concerns/questions promptly and followed up. My transaction was completed over a cou professionalism and concern for my request He responded to my concerns/questions promptly and followed up. My transaction was completed over a couple weeks and I appreciated him keeping me informed all the way. Will highly recommend him to my friends. AAA plus service!!! More