Priority Toyota Springfield

Excellent customer Service First we called and the phone call was answered by Mr. Paul Ramage Sales Manager of this dealer. He passed a lot of time with us to find the best deal First we called and the phone call was answered by Mr. Paul Ramage Sales Manager of this dealer. He passed a lot of time with us to find the best deal for us. Due to this person's great job we could find the best deal and with great rate. Thanks to him we are very happy. More

Discrimination & Racism at its Finest! ZERO STARS! What a HORRIBLE, DISGUSTING experience!!! Two dear friends and I visited this location, as one friend had brought cash to purchase a new ZERO STARS! What a HORRIBLE, DISGUSTING experience!!! Two dear friends and I visited this location, as one friend had brought cash to purchase a new vehicle she had looked at/test-drove a week prior. I came to help with the negotiation aspect, as I had recently purchased a car. Much of the satisfaction early during the process was a result of Mr. Jerry Cho, who exhibited excellent customer service that one typically only experiences at luxury automobile dealerships. As we attempted to negotiate a fair price for the vehicle, my friends and I were accosted by the sales manager, Mr. Paul Ramage. Mr. Ramage failed to greet us or introduce himself to us, but he successfully interrupted our price discussions with Mr. Cho. He repeatedly made condescending remarks and verbally attacked & undermined Mr. Cho's expertise & experience in front us and in front of other customers (stating he was providing 'unnecessary' details to us, persistently alluding to us that Mr. Cho was incapable of being a good sales representative, falsely accusing him of restricting our test-drive to the parking lot only (when we had personally specifically requested this as we had already done a test-drive the week before), etc.) - Mr. Ramage was completely unaware and ignorant of the seller/client relationship that had already been established. More appalling was his discriminating verbiage and body language directed at Mr. Cho, as he was persistently witnessed as being annoyed with Mr. Cho's accent and offensively berating him to repeat all of the details he had already successfully provided to us prior to the interruption. He also made false disrespectful accusations that we were not 'serious' customers and that we were merely 'playing around,' when in truth, we had already informed Mr. Cho of our serious intent to purchase that specific car in full cash. Mr. Ramage belittled us by stating several times that nothing was up for negotiation and that he refused to listen to any offers from us. He then proceeded to insult our intelligence by pretending to negotiate; he repeatedly added and deducted the same figures-the final amount never changed; we had clearly indicated several times to Mr. Ramage that we held advanced degrees in mathematics, but he continued to insult us. As he proceeded to add and deduct, he slowed his speech down considerably and asked "do you understand what I'm saying?" It was clear that he was discriminating us based on our race and his assumptions that we did not understand English, which again, we reiterated to Mr. Ramage that we were engineers/educators. He continued to deliver further insults to our intelligence by 'quizzing' us on the car technology - with a discriminating tone directed at the women, questioning us with "do you know what a rear view camera is?" or "this is a sunroof, do you know it's capabilities?" Not only was he discriminating us based on our race, but also our sex. You can bet that I had bluntly informed Mr. Ramage that he was extremely rude, disrespectful, and offensive with his unlawful actions. We informed him that we would be severing our relationship with this dealership. Not surprisingly, he did not offer an apology and offensively shrugged his shoulders multiples times, asking no one in particular around him in a condescending tone, "was I rude?" On Priority Toyota-Springfield's website, it clearly states that (a) "our friendly, professional staff is here for you," (b) "we would be happy to assist you in your car buying process," and (c) "[we] strive to provide a great customer experience." Mr. Ramage failed to comply with what we had believed to be their mission statement. In addition, aside from Mr. Cho, no other employee or manager took an initiative to help remediate the situation when it was quite clear how extremely upset we were. They are in dire need in re-evaluating Mr. Ramage, its hiring process, its company's code-of-conduct/policies, its mission statement, and how this dealership wishes to represent itself in the DC metro area. We brought our business elsewhere and bought a '16 vehicle at a fair price the following day. More

Great Sales & Finance Team I recently purchased a 2016 Toyota Corolla Sedan "L" from Priority Toyota in Springfield, Virginia. My experience was great! Their Sales Representativ I recently purchased a 2016 Toyota Corolla Sedan "L" from Priority Toyota in Springfield, Virginia. My experience was great! Their Sales Representative (Ricardo) and Finance Officer (Ammhed?) were both HONEST and efficient in helping me purchase my new vehicle. The Dealership's perks were super as well. I would highly recommend this dealership for those in the market for a new car! Mark K. of Fairfax, VA. More

Very good customer care and price! After carrying out the long time research on Toyota prices, deals, etc. I finally purchased my brand new Prius. After visiting several dealerships in After carrying out the long time research on Toyota prices, deals, etc. I finally purchased my brand new Prius. After visiting several dealerships in DC Metro Area I came to Priority Toyota of Springfield. Jawad - the sales person met me at the entrance and was very friendly, polite and professional. Jawad on behalf of Priority Toyota beat all the prices we got from other dealerships and offered us a bunch of options, including the life time free oil and filter change. If you ask me whether or not I recommend this dealership to others? Definitely YES! I highly recommend it to others and greatly appreciate Jawad's help in making this great deal on great price happened. More

Love my new Toyota Prius V I had a great experience purchasing my first Toyota. Todd Carlson was very knowledgable and answered all my questions about the Toyota Prius V. He was I had a great experience purchasing my first Toyota. Todd Carlson was very knowledgable and answered all my questions about the Toyota Prius V. He was very helpful about searching for the specific color vehicle I wanted. In the end he helped to order my new car and when he learned there was the exact car I requested going to a different dealership he and the Priority Team worked their magic so I could receive the vehicle instead and weeks before expected. I definitely recommend seeing Todd Carlson at Priority Toyota Springfield. More

Ask for Todd Carlson Very knowledgeable on vehicles and had very clear answers to all the questions I had for him. After test driving the 2015 Rav 4 XLE I knew that this S Very knowledgeable on vehicles and had very clear answers to all the questions I had for him. After test driving the 2015 Rav 4 XLE I knew that this SUV was for me and a few hours later I purchased it thanks to Todd. Also he has a very laid back awesome personality, and I never felt pressured or rushed like most car sales people. More

Ask for Todd Carlson Todd Carlson is truly knowledgeable on the Toyota car ,which he assisted us to get last weekend. He was patience answered clearly all our inquiries fo Todd Carlson is truly knowledgeable on the Toyota car ,which he assisted us to get last weekend. He was patience answered clearly all our inquiries for the cars. This is truly exceptional experience what we had from Todd. We satisfied with Todd's assistance for purchasing a new Toyota car with the price. Employees dealt with: Todd Carlson More

Sean Hawes is Fantastic I was ready to give up on my search for a Toyota Tacoma that had the options we needed within our price range. I was really disappointed in the lack o I was ready to give up on my search for a Toyota Tacoma that had the options we needed within our price range. I was really disappointed in the lack of product knowledge and customer service at other local Toyota dealerships UNTIL we called Priority Toyota- and to our good fortune, met Sean Hawes. Sean is brimming with a kind, professional attitude and product knowledge. He also worked with us on our trade-in and was instrumental is the negotiating process. Sean also took the time to help uninstall and transfer our huge tool box onto our new truck. Thank you, Sean, for making our experience a happy one! Sincerely, The Wathen Family More

Ask for Sean Hawes What got me to the dealer was Priority's low price on USAA's buying service, which the dealer followed through with. But it was Sean Hawes' effort tha What got me to the dealer was Priority's low price on USAA's buying service, which the dealer followed through with. But it was Sean Hawes' effort that found the right car for me on their lot to sell me on the dealership and close the deal on the car. Sean is an all-American veteran from a family with long ties to car dealerships, so he knows the auto business and could answer my questions and meanwhile entertain with interesting stories to add perspective and make car buying a pleasant experience. I had him running all over the lot, which he did with endless energy and amazing good humor. I test drove 2 cars and sat in a handful more, and then I chose a Corolla. A few times after the sale, I called and texted Sean with questions and always found him happy to help. Looking back a month later, I have been happy with my decision day after day knowing that what I have is exactly right for my needs. So I heartily recommend Priority Toyota in Springfield and especially Sean Hawes. More

Sean Hawes is wonderful From the moment I was introduced to Sean Hawes I felt I was in good hands. As an older (80) single female I was sure I would be pressured to get some From the moment I was introduced to Sean Hawes I felt I was in good hands. As an older (80) single female I was sure I would be pressured to get something I didn't want. Sean was patient, caring, and considerate. When I finally decided on my car choice he managed to find it for me ..... in my color choice even though it was the "end of the year" and a limited color choice. If all your personnel are like that you are a lucky dealership. I have been singing Seans' praises to all of my friends More