Priority Toyota Springfield

Excellent Sales Experience, Ask for Brian Waller. Brian Waller excelled and did everything to see that this deal went through. The sole reason why Priority Toyota Springfield got our business was a r Brian Waller excelled and did everything to see that this deal went through. The sole reason why Priority Toyota Springfield got our business was a result of the dynamic and energetic experience that Brian brought to the sale. Dennis Ellmer would be proud to know that one employee alone was the reason why the sale went through. More

What a deal! Even if you don't include the free oil changes, inspections, car washes, manicures(for my girlfriend), and engine guarantee for life, I still got a pr Even if you don't include the free oil changes, inspections, car washes, manicures(for my girlfriend), and engine guarantee for life, I still got a price that no one else would touch. The value at this dealership is outstanding. And the Corolla is so nice. Please go here. Do it for you. More

Professional, articulate, reliable on time & scope of price. I worked with Paul Sonnhalter at Alexandria Toyota over the past 5 years on the two Prius's I owned during that time. His consistency, competence, an I worked with Paul Sonnhalter at Alexandria Toyota over the past 5 years on the two Prius's I owned during that time. His consistency, competence, and accuracy on time and price to expect were spot on every time. It is this reason I followed him to Priority Toyota in Springfield, VA, which is where I will probably buy my next auto. I only wish my salesman Oliver Augulier worked there as well. More

Got a good car at a good price Had to unexpectedly buy a car at end of year. Got the deal I wanted the same afternoon I visited. Was very happy with the bottom line price. Had to unexpectedly buy a car at end of year. Got the deal I wanted the same afternoon I visited. Was very happy with the bottom line price. More

Service I'm very happy to see that Paul Sonnhalter is now on your team - I've known Paul for over 30 years / he took care of service on my 1983 Honda Prelude; I'm very happy to see that Paul Sonnhalter is now on your team - I've known Paul for over 30 years / he took care of service on my 1983 Honda Prelude; my 1996 Toyota RAV 4, and my 2007 RAV 4 - I'm now consulting with Paul on a "steering shaft" issue that has developed in my 2007 RAV 4 - Paul ordered a part for my vehicle today (12/17/15). I'm looking forward to having this issue resolved next week. More

Excellent Customer Service Thanks to New Service Advisor I live very close to the Toyota Springfield but for the past several years I have been driving to Toyota Alexandria due to one particular service advi I live very close to the Toyota Springfield but for the past several years I have been driving to Toyota Alexandria due to one particular service advisor, Paul Sonnhalter. I had tried the Springfield location a few times but always left dissatisfied with the service and knowledge of the service advisors. Recently, Paul began working at the Springfield location so I went other there today for an 80K check-up and oil change. As usual, he spent quite a bit of time talking to me about recommendations/future car needs and never tried to push services that weren't needed now. I can fully trust his recommendations and other than that, he is a really nice guy! I will strongly be recommending Toyota Springfield to my friends and family now as a result of Paul working there. More

50+ mpg Bought my first Toyota from Lustine... You already know what the ... means Went to Priority Toyota of Springfield for a Prius C and Todd Carlson the Bought my first Toyota from Lustine... You already know what the ... means Went to Priority Toyota of Springfield for a Prius C and Todd Carlson the salesperson had the exact vehicle I was looking for. I knew what I wanted but Todd showed the vehicle to me with every door open. He showed me features that I never knew the vehicle even had. I did not let him know it but I wanted the vehicle even more. We went in to negotiate the price but I did my homework. Todd and I talked about the exact numbers I came up with and he knew my budget. He brought the exact numbers back and I was in and out of there with my new Prius C in no time. THE BEST CAR BUYING EXPERIENCE EVER!!! Go see Todd if you are in the market for a new Toyota and let him know that Ryan sent you. More

Good Customer Service My car was towed to this facility and the service team worked with me to ensure that my needs were met. New dealership with a beautiful facility! My car was towed to this facility and the service team worked with me to ensure that my needs were met. New dealership with a beautiful facility! More

Worse Toyota Experience so far I have purchased 6 Toyota's and the last purchase of an Avalon has been the worse. I have never been so disappointed. The car was given to us with a I have purchased 6 Toyota's and the last purchase of an Avalon has been the worse. I have never been so disappointed. The car was given to us with a mechanical problem that could be heard when driving it. This means the Priority did not bother to complete a Pre-Delivery inspect of the car before handing it over to us. I brought the car in for repair 2 days later. The service department is not well managed or organized. They didn't have the appointment in the system or didn't ask enough questions to find the appointment. The rental car process was also complicated. I was asked for car insurance information and had to give my credit car for the loaner. I have never had to do that for another Toyota dealer before. Priority did make the needed repair, but the next morning the Malefaction Indicator lamp came on. It did not go off with a tightening of the gas cap. So now in less than 5 days, the brand new Toyota Avalon Limited is going back into the shop for its second repair. The Sales Manager, James Hibbert, asked how things were going for our recently purchased Tacoma. I guess I should not be surprised that he hasn't responded about this poor experience for our newly purchased Avalon. More

Great service I recently helped my daughter with her first car buying experience. The service provided by Priority Toyota Springfield was excellent. We felt we I recently helped my daughter with her first car buying experience. The service provided by Priority Toyota Springfield was excellent. We felt we purchased the car at a very reasonable cost. James Hibbert and Jim Carrey provided top notch service. I highly recommend this team. More