Priority Toyota Springfield

Excellent customer service. All staff were very helpful and courteous when I arrived. I was connected with Paul Sonnhalter to resolve the battery problem with my Prius. Outstand All staff were very helpful and courteous when I arrived. I was connected with Paul Sonnhalter to resolve the battery problem with my Prius. Outstanding customer service. Not only did he get my car into the service que promptly but his estimate for time required was spot on. There was another problem with the.vehicle lights that I mentioned in passing. Car was good to go when he promised and lights taken care of also! Large. clean, bright customer waiting area. If you're thinking Toyota service this is the place to go. More

It is not about service is about who runs the show Your sales staff Hector, Mgr. Stan, Christina, Holly Winters were a pleasure to work with. I was first drawn by the look from the beltway and how muc Your sales staff Hector, Mgr. Stan, Christina, Holly Winters were a pleasure to work with. I was first drawn by the look from the beltway and how much more you are adding to the place. I stopped one afternoon and spoke to a gentleman, better not mention, he discourage me to test drive a car (Avalon that had jsut arrived), then he showed me from the outside an suv by toyota, RAV4, that was just turned in because of dirt and dog hair he did not want to really open the car. It was close to his closing time, and it was drizzling outside. He was truly in a rush and I was not impressed with his sales etiquette. Next morning a very professional assistant to the sales team called me and wanted me to know who she was and I explained to her my experience at your dealership. She then told me about this RAV4 she had me so taken because of her delicacy in how to tread a customer that was already turned off about the dealership. I explained to her I had managed a car dealership in SE Washington a few decades ago, and that the experience I had the day before just told the story behind the reviews in Google. I allowed for her to tell me her side and I was truly satisfied with what she had. I then went back to the dealer and the salesman was there. I told him who had contacted me and he showed a dislike about the person that had contacted me. He told me she should not have called me and him not know about it. From then on, I only contacted her, I figured he had more than one issue in his life. Holly referred me to one of the sales she had worked with and finally Hector took over and I was in my happy place. He kindly showed me the car, was the type of sales I enjoyed doing. I then dealt with Stan, and as he always smiled and we both shared our stories with reviews and mine with the dealership following my decision to come back only because of Holly. This morning I introduced myself to the GM and I was once again please to have the connection to all involved in the purchase made. More in google reviews. More

great, fast and professional experience many thanks to James Hibbert for showing us the top-notch Grand Cherokee and getting all the steps cleared for a swift purchase! kudos to you guys... many thanks to James Hibbert for showing us the top-notch Grand Cherokee and getting all the steps cleared for a swift purchase! kudos to you guys... More

Worst car buying experience This is my first bad review I have ever written, but I feel like I need to say this. I recently purchased a car from this dealership a few weeks ago. This is my first bad review I have ever written, but I feel like I need to say this. I recently purchased a car from this dealership a few weeks ago. The vehicle was a surprise for my wife to be our first family SUV. We had been saving for a long time. My wife was thrilled when she got the car and absolutely loved it. The outside looked amazing. The inside was a different story. The first question my wife asked was "did they even clean it?" It looked like they had rushed when cleaning it. There was stains all over the ceiling and seats. There was food particles all over the dash. I spent 2 hours cleaning it out to make it look real nice. Not really something I want to do when I purchase a vehicle. The second part of this review comes from when I looked over the receipt. I noticed there was close to 1500 dollars on "Dealer Add-ons". I was not sure what this meant because it was never mentioned to me. I tried to contact several sales managers to explain this for me. One sales manager got back to me and explained that this was a "Re-conditioning fee" standard on all used vehicles. I thought this was a little off because the vehicle was not even cleaned properly. He offered to E-Mail me the re-conditioning report. This was never done. I then went back and looked on the website and could not find anything that said there was a re-conditioning fee. It has all the other fees listed, but not this one. So I guess all the used vehicles have an additional $1500 fee? I contacted him numerous times and he never sent me the report. I then contacted the General Manager and several other sales managers and have heard nothing back. I also just found out the dealership sold me the car with 2 SAFETY RECALLS on it. This car was for my wife and 1 year old daughter to ride in. Thankfully they were not in an accident. More

Priority Experience Brian Waller went above and beyond to close our deal on Christmas Eve - including a big, red bow on our 2016 4Runner! He is motivated, responsive, abs Brian Waller went above and beyond to close our deal on Christmas Eve - including a big, red bow on our 2016 4Runner! He is motivated, responsive, absolutely focused on customer service and will do everything he can for his customers. I highly recommend working with Brian - he will make it worth your while. More

Worst experience of my life I wouldn't wish for my worst enemy to buy a car at Priority Toyota of Springfield. I had the worst experience of my life purchasing a car there. It I wouldn't wish for my worst enemy to buy a car at Priority Toyota of Springfield. I had the worst experience of my life purchasing a car there. It took more than 2 months for me to get a license plate and the finance department sold me a financing plan that Toyota National wouldn't approve. I signed a contract and they made me resign a new contract even though it was entirely their mistake. The Director of Finance and his entire supporting team lack basic professionalism and competency. I was disgusted by my entire experience and at several points almost just returned our new car and walked away. Never go here under any circumstances. More

Brian Waller is GREAT! Brian was a great salesman! He was attentive and provided a comfortable purchasing environment. I will recommend him to any other friends I have sea Brian was a great salesman! He was attentive and provided a comfortable purchasing environment. I will recommend him to any other friends I have searching for a new vehicle. More

2015 Toyota Sienna Todd was very knowledgeable and experienced in explaining features of the 2015 Toyota Sienna and had very clear and concise answers to all questions. Todd was very knowledgeable and experienced in explaining features of the 2015 Toyota Sienna and had very clear and concise answers to all questions. Easy-going, personable, no pressure…overall dealer experience was impressive. Have recommended Priority to several friends & colleagues. More

Excellent RAV4 I bought in the end of year sales Brian is young and very patient salesman , he taught me about many features in this vehicle, Also Mr. Omar is good manager , he always remember my n Brian is young and very patient salesman , he taught me about many features in this vehicle, Also Mr. Omar is good manager , he always remember my name & tell me about car service are lifetime free in Prioity Toyota , I was very lucky to have them to assist me to purchase my new car . More

Car service Paul Sonnhalter is one of the best service advisors I have worked with since I have been a car owner forever ago. He is so attentive and polite every Paul Sonnhalter is one of the best service advisors I have worked with since I have been a car owner forever ago. He is so attentive and polite every time I call him. When I found out he moved from Alexandria Toyota to Priority Toyota I switched locations as well. More