Priority Toyota Springfield

Superb Customer Service and Care I am not one that ever goes to the dealership to have work done on my car because I have not found the customer service or actual work on my car to be I am not one that ever goes to the dealership to have work done on my car because I have not found the customer service or actual work on my car to be worth the increased prices. My recent experience at Priority Toyota in Springfield has changed my mind completely. First, walking into the service bay was entirely different from what I've experienced before. It was huge, clean, and orderly. It was a breeze to drop off my car and find a service representative to help me. It was the service representative himself that sealed the deal for me. The work on my car was going to take multiple days, but he worked overtime to complete all the work we had discussed by the time I needed to leave for a personal trip, even having the presence of mind to overnight parts for me. All of the work we discussed was done well. He even noticed a few things that we did not discuss but saved me another trip on another day to have my hub cap put back on the wheel and complete my state inspection that was due that month. With four children in toe, it's not easy for me have work done on my car and I was incredibly grateful that he noticed those few extra details to save me time in the future. Priority Toyota is not like other dealerships I've been in before. It was organized and service oriented. I will be back. The atmosphere is great, and the people are great. More

Wanted to trade my car in for a newer one! I was referred to this dealership by my uncle. I knew who to ask for when I walked in... everyone was very polite and tentative. I would recommend thi I was referred to this dealership by my uncle. I knew who to ask for when I walked in... everyone was very polite and tentative. I would recommend this dealership to anyone that is in the market for a new or used Toyota. More

Pleasant Samuel was very helpful, friendly and professional. Properly explained all that my service would entail. Will be requesting for him the next time i ta Samuel was very helpful, friendly and professional. Properly explained all that my service would entail. Will be requesting for him the next time i take my car in for a servicing. More

Positive experience overall Very helpful staff and I'm happy with my purchase. The process did take longer than expected (computer system went down), but that is hardly anyone's Very helpful staff and I'm happy with my purchase. The process did take longer than expected (computer system went down), but that is hardly anyone's fault--they did their best, which is all that really matters to me. Overall, a pretty positive experience. More

Great Service Have been taking both my vehicles to Springfield for 5K services and maintenance for the last nine years, they do a wonderful Job, I always know what Have been taking both my vehicles to Springfield for 5K services and maintenance for the last nine years, they do a wonderful Job, I always know what and when to expect. Will continue to do so. More

Thing have changed for the better I used to hate going to this dealership but now I have a wonderful Service Advisor named Paul Sonnhalter. He is kind and doesn't seem like he only wa I used to hate going to this dealership but now I have a wonderful Service Advisor named Paul Sonnhalter. He is kind and doesn't seem like he only wants your money. He listens, fixes the problem and you leave NOT feeling like you've been beat up. More

Awesome Experience The staff at Priority Springfield Toyota are extremely friendly and professional from the moment you walk in the receptionist were nice and greeted me The staff at Priority Springfield Toyota are extremely friendly and professional from the moment you walk in the receptionist were nice and greeted me with a smile. James Hibbert is a exceptional Salesman at the time of my appointment he was finishing up with a prior customer however he took the the time to come and introduce himself to me and offered me a drink and not only that he called me on my cell to let me know he was almost finish and to apologize for me having to wait and when he finished he gave me his undivided attention and was very knowledgeable about the cars on the lot and just an overall cool down to earth guy that main focus was to help make my car purchase experience as less stressful as possible major kudos to James Hibbert. and also I must give a thanks to my finance manager he was a very nice guy and very professional I'm so sorry I can't remember his name and also the customer service representative I think her name was Katie was very nice and had a dynamic personality . I must say the entire staff was nice I've yet to remember a time when I've visited a place of business where everyone that crossed me in passing or i made eye contact with smiled and said hello. More

Bad service rep. & mean customers relation manager I was charged money without anyone quotation or without proper notification or consent . They Fixed one part but broke another which I found next I was charged money without anyone quotation or without proper notification or consent . They Fixed one part but broke another which I found next day . My grievance / complete were automatically rejected by Susan Danfora who is customer Relations manager The dealer don't honer the Maintance term and condition I get into with the previous location when I bought the car . More

I trust Paul Sonnhalter Paul has taken care of my family's four Toyotas for many years. I was thrilled to hear that he was now at Priority, which is much closer to me than wh Paul has taken care of my family's four Toyotas for many years. I was thrilled to hear that he was now at Priority, which is much closer to me than when I would drive all the way to Alexandria Toyota just to use his service team. I have had poor experiences at other Toyota service centers, so I was dreading looking for another place to take my cars when Paul left Alexandria, but now I still have Paul. He makes sure that work is done right on your car the first time, he communicates clearly and often with you, and the only surprises that you get are when he finds ways to make sure that you get whatever service deals the dealership is offering at that time. I trust Paul and his team and that means the world to me. More

Outstanding Customer Service & Good Prices This is my 'go to' place for maintenance in my Highlander. Carroll Hyman is trustworthy and customer oriented. I no longer go to other repair shops. This is my 'go to' place for maintenance in my Highlander. Carroll Hyman is trustworthy and customer oriented. I no longer go to other repair shops. Here, the work is diagnosed correctly and the work completed right the first time. More