Priority Toyota Springfield

Amazing service The overall experience was awesome. I found a car I wanted online and went to look at it. I was paired with Todd one of the sales guys who went above The overall experience was awesome. I found a car I wanted online and went to look at it. I was paired with Todd one of the sales guys who went above and beyond to make sure I was satisfied with my vehicle. The added perk of the coffee shop was also a nice touch. More

Great experience!! I was told by a very good friend of mine that I would be treated like family at Priority. I went in a little nervous because I haven't purchased a bra I was told by a very good friend of mine that I would be treated like family at Priority. I went in a little nervous because I haven't purchased a brand new car since 1998. I was greeted by the receptionist with a smile and her demeanor set the tone for my visit. I ask for Amar Rana which was my contact from my very good friend. He introduced my to James Hibbert and from that moment we started conversing about what I was looking for and I felt very comfortable. They told me that the Metallic Gray TRD-Off Road in a manual that I wanted was not available until the middle may and it was the 21st of April when I came in. I was a little disappointed but not surprised considering that the combo I wanted especially in a manual would be hard to find. Instead of me waiting, they told me they could take care of the paper work and give me a loaner until my truck came in. I didn't ask for a loaner, but to be honest I wasn't expecting it since I had a friend drop me off at the Priority. I was assuming that I would have to call my friend back and have him pick me up. James reassured me that everything will be alright and it was. While waiting for the paper work James took me on a test drive with the loaner vehicle which was similar to the one I wanted. He pulled up in a TRD-Sport and it looked very nice. Up to this point I new I wanted a Toyota Truck without even a test drive. From the moment I sat in the TRD-Sport I was already convinced that I had made a good decision. James explained all of the features of the truck and very knowledgable about the vehicle that you will not find on a brochure which is very nice to hear. Anyone can memorize information, but providing information that is not on the brochure just reassured me that he knew what he is talking about. Everyone I've met was very professional and easy to talk and with smiles on there face. To make a long story short if you are looking for a Toyota dealer, than I wouldn't look anywhere else then Priority. From the receptionist to the sales staff, finance, customer service representative and to the barista you will not be treated like any other customer, but you will be treated how a person should be treated, with respect, professionalism, honesty and all with a smile. More

Great service and amazing experience I went in with an idea of what car i wanted to get. James Hibbert and Herbie Rivera were very receptive to what i came in there wanting as well as hel I went in with an idea of what car i wanted to get. James Hibbert and Herbie Rivera were very receptive to what i came in there wanting as well as helped me to find what would best meet my needs. This being my first car purchase, i felt very much in control of the situation unlike in other dealerships in which I felt pressured to view other more expensive cars unlike what I went in there wanting. James helped me one on one test-driving and was very patient throughout the whole purchase. He was very knowledgeable of the vehicles in question and was kind enough to walk me through how to operate them while also checking in the next day to answer any other questions I may have had. Leaving that day, I can thank both James and Herbie for helping me to get my new vehicle which i am very happy with and hope to use for years to come. With this team dynamic, and open and accepting climate i plan on coming back when i need a new car in the future, and am recommending their service to my parents in their pursuit of a new Prius. More

Service? You bet, seldom witnessed these days, but ts here! OK, so my Truck failed inspection at a Service Station near my house. It failed, according to the Service Station, because my Parking Brake Light did OK, so my Truck failed inspection at a Service Station near my house. It failed, according to the Service Station, because my Parking Brake Light did not illuminate with the ignition in the 'ON' position (dash light and systems check), however, the Parking Brake light does illuminate with the Parking Brake depressed. The Service Station checked and checked and could not find out 'why'. I was charged for their troubleshooting and was advised to take my Truck to Toyota since they did all that they could (Truck sill having a failed sticker). Enter Paul Sonnhalter, the Service Lane Manager. Paul listened to the story and said, "I'll call you back within a half-hour", I figured, yea, right, I'll get a call some time tomorrow. Silly me,.... Paul DID call back and said that he checked with the Virginia's State Police, Inspections Department and they told Paul that certain cars and trucks, with my truck being one of the models, is operating as built and should not have failed for that issue. Wow, I was floored. I had spent many hours with an O'scope tracing signals, gave up, took it to a local Service Station where they checked things too and none of us could find the supposed 'issue'. Paul went completely out of his way to prove that the Truck is good to go and should have a valid 'passed' sticker. He gave me something in writing to show the Service Station so that they would 'pass' the Truck. All this at 'no-charge'. OK, now it has a 'good' sticker. All is well. Now, more about Mr. Sonnhalter,... He is an excellent reflection of Toyota's Mission Statement to treat everyone with dignity and respect, to include going completely out of his way to help me when I was totally beat-up trying to get a clear inspection. With mediocrity running rampant and 'good-enough' being the Mantra, not so with Paul. I cannot express enough how happy and lucky I am to have had the complete pleasure meeting Paul. Do not fear the Dealership people, these guys and gals are not the Reaper!. Priority Toyota is the Priority for folks like us trying to make ends meet. Thank You Paul Sonnhalter and also a big thanks to Richard Wagner, Paul's Manager, for backing up Paul's efforts. Being a VN Veteran, I formally Salute Paul and Richard, along with the entire Priority Toyota Staff. Give them all a visit, you will not be sorry. A Class Act, bar none!!! More

Services Service was excellent,all employees was very friendly and cooperative.Finance also nice.Cash counter not that much experts cashier to handle busy time Service was excellent,all employees was very friendly and cooperative.Finance also nice.Cash counter not that much experts cashier to handle busy time but still ok but need to be improve for good customer service of their sides. More

Other dealerships take notice We bought 2 new vehicles. Our experience at 2 other dealerships turned out to be a nightmare, they couldn't explain their #s to us and how they got t We bought 2 new vehicles. Our experience at 2 other dealerships turned out to be a nightmare, they couldn't explain their #s to us and how they got to a false payment plan. I'm a #s person/analyst, it's what I do for a living so I didn't think I was asking a wrong question. Alex and James were extremely pleasant to work with. They stayed with us until almost midnight to finalize the deals and we left not feeling ripped off but with a huge smile on our face!! Priority makes you the priority!!! More

Great experience buying a new vehicle We aren't fans of having to buy a new vehicle so we anticipated disliking it, but our experience at Priority Toyota turned out well and we left happy. We aren't fans of having to buy a new vehicle so we anticipated disliking it, but our experience at Priority Toyota turned out well and we left happy. James Hibbert was friendly, helpful, hard-working, and attentive to our needs. His knowledge and understanding of Toyota's product line was very impressive. We'll contact him again the next time we're in the market for a new vehicle. More

Service Work and Maintenance Really appreciate the honesty and integrity of Mr. Berry as he helped me decide how to best perform expensive repairs to my 2006 Prius. Work was acco Really appreciate the honesty and integrity of Mr. Berry as he helped me decide how to best perform expensive repairs to my 2006 Prius. Work was accomplished as promised and the difference is noticeable when we drive our car. Thank you!! More

Quality Very professional/competent sales team that exceeded my expectations. High quality, well maintained physical facilities provided a very pleasant custo Very professional/competent sales team that exceeded my expectations. High quality, well maintained physical facilities provided a very pleasant customer environment. Highly satisfied with my purchase experience at Priority Toyota. More

We Travel to Work with Paul We have moved two hours from Priority and live five minutes from another Toyota dealership, but make it a point to plan our maintenance around our vis We have moved two hours from Priority and live five minutes from another Toyota dealership, but make it a point to plan our maintenance around our visits to Northern VA. One of the idiot lights came on when I was not in NoVa and I went to the local dearlership. I told the service mgr that I just moved in and that leaving my service mgr in NoVa (Paul) was like leaving family, which is true. I can always find a new hair stylist or dentist, but service managers like Paul are a rare breed in my experience. He is the face of Priority for us and creates a First Class impression of the dealership. More