Priority Toyota Springfield

Service Very disappointed in the service experience here. I made an appointment to drop my car off and have an alignment performed. I arrived an hour early Very disappointed in the service experience here. I made an appointment to drop my car off and have an alignment performed. I arrived an hour early and met for the first time Paul Sonnhalter my assigned service advisor. He told me that his best alignment guy wasn't in that day and said he would be in tomorrow morning and if I wanted I could leave the car and it would be completed first thing next morning. The service dept opens at 7 am on Saturday and I call around 1030 and was put on hold 3 separate occasions for 10 minutes or more each time with no one ever coming back to answer the phone. Each time I gave my name and year and model of car and each time was put on hold. I finally get fed up and arrive at the dealership at 11 while carrying my phone on speaker still on hold. I walk by my service advisor and not a mention of what the status is and finally Carroll Hymon helps me all while he is already helping another customer. Come to find out Paul had never entered my name or car in the computer system and that's why no one could find my car. What would've happened if something happened to my car with no record or transfer of vehicle proof. Keep in mind this is an $85k Toyota Land Cruiser. Finally the manager Bobby comes out and immediately tries to get to the bottom of where my car is and get it immediately into service. This was supposed to happen first thing this am and if I hadn't come in thy would have forgot about my car. Unacceptable. Bobby also acknowledged that the car should've been entered into the computer immediately and that most likely Paul had forgotten. Car dealerships make a living and keep the lights on via the service dept and I can easily see this place failing for inept and forgetful advisors. If you do decide to go here work with Carroll or Bobby. On the sales side James Braxton greeted me when I first arrived and even though he had never met me not was I buying a car he has gone above and beyond to help me get to service and be my advocate. If I could give a negative star review I would. I've now wasted a quarter of my weekend because someone doesn't do their job. An excuse of "well we service 300 cars a day" is not acceptable. If anyone wants to roll the dice with their car here hopefully they know where it is. All of this could have been avoided with a simple phone call updating me to the status of my car instead of putting me on hold and not communicating Update: still waiting and Paul came over and gave me a half hearted apology. Apologies are for the person apologizing not for the person being apologized to. It only makes you feel better not me. Paul says " I want to come to you like a man and apologize, I don't recall saying first thing in the morning but if I did I'm sorry". Thanks but no thanks for your half hearted apology. First off why wasn't my car entered in the computer system when your manger said that is policy. It more seems like you just forgot. Secondly you DID say first thing AM as I had plans around 11am and had you said afternoon or late am I would've never left the car. More

CAR BUYING MADE EASY! My salesperson, Oliver Aquilar had the patience and personality along with the characteristics that I look for in a salesperson. I was very comfortab My salesperson, Oliver Aquilar had the patience and personality along with the characteristics that I look for in a salesperson. I was very comfortable with his easy going professional manner as we reviewed used cars vs. new cars and then which new car. He was very responsive and understanding of my questions and concerns. When I finally made my decision to purchase a 2017 Camry, he worked diligently with Herbie Rivera to get the financial part of the process to the level of satisfaction I wanted and completed expeditiously. I would definitely recommend Oliver as the "go to" Salesman. Thank You Toyota Team...Paul Sonnhalter for recommending Oliver Aguilar; Oliver for being the conscientious, Excellent sales person that he is; and Herbie Rivera for going above and beyond to make the sale happen. GREAT TEAMWORK Guys! More

Excellent care by my Service Advisor My experience at Priority Toyota in Springfield Virginia could not have been better due to the efforts of Jason Baker and his team. Any further nee My experience at Priority Toyota in Springfield Virginia could not have been better due to the efforts of Jason Baker and his team. Any further needs that I may have for my Toyota, I will request to be handled by Jason . He went above and beyond my expectations to make sure my vehicle was not only serviced professionally but also clean. More

Top Notch Dealer I had visited two other Toyota dealerships before I visited Priority and I must say I was very impressed with the greeting when I first entered the bu I had visited two other Toyota dealerships before I visited Priority and I must say I was very impressed with the greeting when I first entered the building. The staff was very cordial and inviting. My sales person Sanghar greeted me when I arrived and took the time to listen intently as I explained to him what i was interested in even tho i was not intent on purchasing on my first visit. On my return visit i was even more satisfied as we began to discuss my options. Again Sanghar was very attentive to my wishes. The staff at Priority made a huge impression and was the deciding factor in purchasing from them even tho I was offered a better price at another dealership. People do make a difference and Priority Toyota has the best by far. I will definitely recommend this dealership to anyone. Honesty and integrity and customer service is the driving force instilled within the entire organization. A very pleasant buying experience. More

Easiest Car Buying Experience! I would like to gratefully thank and highly recommend Milena Taborga, Client Advisor at Priority Toyota Springfield. Not only did Milena make this the I would like to gratefully thank and highly recommend Milena Taborga, Client Advisor at Priority Toyota Springfield. Not only did Milena make this the easiest car buying experience, she was courteous, helpful and friendly, answering all our questions efficiently and thoroughly. More

Wonderful as always She was helpful and full of smiles And I can't say enough great things about Jason Baker he took care of me fantastically and took care of all my tru She was helpful and full of smiles And I can't say enough great things about Jason Baker he took care of me fantastically and took care of all my truck needs More

Completely Satisfied! Excellent Service and customer care! I'm completely satisfied with priority Toyota and their excellent staff. I would highly recemond my friends fami Excellent Service and customer care! I'm completely satisfied with priority Toyota and their excellent staff. I would highly recemond my friends family and relatives to must visit priority Toyota once if they wanna have peace of mind ! Two thumbs up! More

Customer service is clearly not a Priority @ Priority Toyota This review is based on the service department at Priority Toyota. I made an online appointment for my ToyotaCare 10k service. I should have known at This review is based on the service department at Priority Toyota. I made an online appointment for my ToyotaCare 10k service. I should have known at that stage that something was wrong as it would not let me choose 10k service for my 2015 Toyota Rav4. The only service recommended was 5k, with a 30k service suggested?? My appointment was set for 7/12/2016 at 3:45pm. I show up on time, and walk into the service advisors area. Multiple service advisors sitting and talking to each other, with one service advisor assisting a customer. After waiting approximately 5 minutes for any advisor to acknowledge me, I finally walk down to one who is working at his computer. I advise I am here for my appointment, to which he asks if I know my service advisor. I advise I don't think I have one as I set it up online. He asks for my name, and asks if I have an appointment. I advise I do, and advise I received 3 confirmations of appointment, a voicemail, text message, and email. I attempt to show him the email to which he replies that he can't read that. He tells me its important to know my service advisor but he is continuing to check for my appointment. None of the 3 confirmations I received listed a service advisor. He finds my service advisor, and directs me down to him to sign in. I patiently wait my turn, which was complicated by the fact that they lost someone's car. Literally, a customer had requested the car have a car wash, and the service advisor could not find the keys/paperwork for the car. I advise I am there for the Toyotacare 10k service. I am told that it will be about an hour wait. I accept and go sit and wait. While waiting I witness several other circumstances that made me regret choosing this dealership. As an example, customers are told there cars are ready, handed their paperwork and then left to wait at the cash register for another 10 minutes. Literally 10 minutes I timed it using my phone. There did not appear to be any reason for the wait other than the Priority team felt like it. I notice signs up advising that valued customers can text to find out the status of their car. I text the number and do receive a message back, but it simply advised that texting was not available and I would need to check with my advisor. I wait until the hour is up and then go to find my advisor and ask for status. I am told it will be another 10-15 minutes but that he will come get me when done. I wait 20 minutes and then get up to go check on the status again. I can see my car sitting in the shop, apparently done. I go and ask the cashier if they have my key. They check and do not find it. I tell them I can see my car, and I need to go as I have kids to pick up. I also request to speak to the servie department manager. After waiting about 2 minutes, the manger, Richard Wagner, comes to see me. I ask him if making an appointment truly means that if I show up at that time then my car will be taken and worked on at that time. He agrees and advises that I should have been given an approximate time for the work to be finished. I let him know that my advisor, Adam did tell me approximately an hour, but that I was only here for the 10k Toyota Care check. This is essentially a tire rotation, fluid top off, oil change. He assures me he will close out my paperwork asap and bring it out to me. I stand at the cashiers desk and watch through the glass as he goes out, checks the computer for a few minutes then goes to my car and pulls it forward. He then proceeds to walk back to where it was parked, pick up a piece of paper, walk to the trashcan and then go to another car and proceed to move it behind mine. He then walks back to the computer and fiddles around some more before my advisor finally comes in with my keys. a 3:45 appointment time, to which I was on time, and I end up leaving the dealership at 5:30pm. Save yourself some needless hassle and frustration and visit a dealer who actually understands customer service and cares. In the Northern VA region these dealerships are a dime a dozen and all accept Toyotacare. As for me, I will not be back to this one, not to buy a vehicle and certainly not to have my car serviced there. More

Excellent Saleman Ebo Grant Great Customer service from Sales Consultant Ebo Grant. Love my new Sienna Le and am looking forward to a great continued relationship with Priority Great Customer service from Sales Consultant Ebo Grant. Love my new Sienna Le and am looking forward to a great continued relationship with Priority Toyota Springfield. My husband certainly does not like to be rushed when purchasing a new car. Ebo was extremely patient while my husband considered the price for an entire week. My husband came to realize that Priority's offer was the lowest and the service for life was unbeatable!! More

Customer Priority Kirk Etter was wonderful in helping make a difficult decision to buy a new car. He was very patient and attentive explained everything and went out o Kirk Etter was wonderful in helping make a difficult decision to buy a new car. He was very patient and attentive explained everything and went out of his way to help me make this difficult decision. Followed up to make sure that I was happy with the car. All the staff members were very courteous, helpful and explained the process. More