Priority Toyota Springfield

Unimpressed The best description of the Service Department is unimpressive. They are poorly organized and actions are uncoordinated. I strongly recommend you ge The best description of the Service Department is unimpressive. They are poorly organized and actions are uncoordinated. I strongly recommend you get a service associate and only work with that person. I made the mistake of scheduling an appointment when it was convenient to me vice when my normal service manager Jason Baker was available. I have visited this dealer twice for service. The first time my scheduled appointment was "lost" even though it had been reconfirmed through their system. However Jason took care of getting me in and getting the work done. The second time, I got my car in, but when I arrived to pick it up I found three "immediate attention" actions identified. When asked why I didn't receive a call to address these while my car was already there, the response was "we called..." Yet the only call received from Priority that day was a short - "You're car is ready" and the caller immediately hung up. Frankly the service department is poorly organized and managed. Everyone is in too big a hurry and as a result you ARE NOT a priority and attention to detail suffers. I want to call out Jason, Simpy Behl, and Richard Wagner for their support and professionalism. I will chalk the other associates I worked with as "having an off day." Priority will get one more chance to improve this AVERAGE review. After that I will look for another dealership to service the four Toyota's in the family. More

James a true sale man, that want to sale car ,TRD.OFF.RD James Hibbert was very help full ,we went on test drive , he went over the truck with me , and made sure I would feel comfortable driving the truck , James Hibbert was very help full ,we went on test drive , he went over the truck with me , and made sure I would feel comfortable driving the truck , they bid not have the coler I wanted (met, gray) , hard to believe because they have the most truck on the lot then any other Toyota dealer around ,But he was able to get it for me ,,he had the truck reddy for me when I arrive, we had already agreed on a grate price, , we look over the truck , and a show me a few more thing . , the a true sale man, that want to sale truck and cars , just read a few more reviews, ,, a young lady talked with me adout aftermarket , sale , undercoat, wax, ect... Was no hard pressure sale and she bid not want to was my time with thing I was not instred in ,,she made it short, I was warned that other deal you spend2 hours when aftermarket sale , was a very nice buying experience, I am driving a new tacoma thanks to James More

Customers are not the priority here Sales staff of Oliver, Hector and Jim Carey were excellent. Financing staff Daniella and her supervisor were atrocious. I spent all day (08/29/2016) Sales staff of Oliver, Hector and Jim Carey were excellent. Financing staff Daniella and her supervisor were atrocious. I spent all day (08/29/2016) working on a deal, price and payment. I signed a contract only to be called at 10pm and told it was going to increase by $3000 because the finance manager(Daniella) doesn't know the difference between adding and subtracting. I requested to be called the next day to address this issue. I was not called so I began calling at around 230pm. I was told by Daniella that she was with a customer and she would call me at 330pm. At around 5pm I called back and was told she left for the day. I requested the finance supervisor and left a voicemail. I've had no response from that individual. I called back and requested to speak with a finance manager who was working and was told by the receptionist that the finance manager said to just come in, he was busy. I live an hour away and chose your dealership because of two previous car deals, I could have does business closer to home. I called again and spoke with Jim Carey. Mr. Carey listened to my case and made the effort to have someone contact me asap as well as notify the finance director and the general manager. Unfortunately no one called. At 917pm on 08/30/2016 Daniella called me telling me she had gotten me a discount of $1200, a .25% decrease in my interest rate and that my payment was going to increase by $20+. I told her that wasn't going to work and the general manager needed to call me. I have a signed contract. If this was so important someone should have contacted me earlier. It's clearly not a priority because it's 530pm on 08/31/2016 and no one has called. If you can save me $1200 and get me a better interest rate then you should have done that to begin with. My future business will be going elsewhere. Clearly customers are not the priority as advertised. More

Reliable and Trustworthy Friendly, helpful people, that consistently take good care of my cars. They are very good about keeping in touch if you drop a car off for repair. T Friendly, helpful people, that consistently take good care of my cars. They are very good about keeping in touch if you drop a car off for repair. They will call you to discuss what they found, give you estimates for the different things that they recommend, and only do the work you agree to. The estimates are usually close to the actual costs. The work is usually done quickly, and their shuttle bus to the Springfield Metro station is a handy way to get to work if you drop your car off with them on a weekday. Thanks! More

Bought a new Corolla. Great service. Christina was awesome I. Helping us finalizing the deal. She took care of us and explained everything to us according to what works for us. Christina was awesome I. Helping us finalizing the deal. She took care of us and explained everything to us according to what works for us. More

Service Paul Sonnhalter is the best service manager I have dealt with as a Toyota owner for over fifty years. H takes care of my cars as if they were his own, Paul Sonnhalter is the best service manager I have dealt with as a Toyota owner for over fifty years. H takes care of my cars as if they were his own, More

Profesional y paciente, un vendedor muy centrado. Que buena atención, más que un vendedor es un apoyo para encontrar una solución. Nos acompañó en todo el proceso de seleccionar el auto, buscar alte Que buena atención, más que un vendedor es un apoyo para encontrar una solución. Nos acompañó en todo el proceso de seleccionar el auto, buscar alternativas y encontrar el que se acomodaba a necesidades y presupuesto. Lo que uno espera encontrar en un dealer. More

Repair brake rotors Everyone was great The repair was done in a a few hours. I really like the service center. They handled my drop off in just 10 minutes, the pickup Everyone was great The repair was done in a a few hours. I really like the service center. They handled my drop off in just 10 minutes, the pickup was just as quick. This was a warranty repair for which there was not charge. I have already recommended the dealership to a friend because I liked the experience of buying frojm them and the service so much More

Excellent buying experience First I would like to thank Herbie Rivera for making the deal so easy. I could not ask for any better deal after an excellent buying experience from P First I would like to thank Herbie Rivera for making the deal so easy. I could not ask for any better deal after an excellent buying experience from Priority Toyota in Springfield. I would definitely recommend this dealership to my friends and family. I gave this dealership a five star because they went beyond my expectations as far as getting me a great price for my new car and the car I traded in. The whole process went really smooth from sales to finance even after the car was delivered. More

Excellent experience Before I visited priority Springfield Toyota I went to 2 other brand dealers but my experience in Toyota was awesome specially I was very happy from a Before I visited priority Springfield Toyota I went to 2 other brand dealers but my experience in Toyota was awesome specially I was very happy from a Sales man Mr. Kevin he was great and helpful I just want to say thank you Kevin ??. More