Priority Toyota Springfield

Service and repair estimation request! My experience was awful! Alyssa Young took the request but was not executed. She gave it to Adam and left at 5:00 pm because it was time for her to le My experience was awful! Alyssa Young took the request but was not executed. She gave it to Adam and left at 5:00 pm because it was time for her to leave! Adam did not take care of the request well. Car did not get a wash and estimate on the repairs he wrote on the paper himself! and it all took 3 hours. Very bad! Please improve your costumer service!! More

Shame on you!! My husband and I recently purchased a new Highlander from your dealership. I had always purchased Honda's and was somewhat hesitant to go to Toyota. W My husband and I recently purchased a new Highlander from your dealership. I had always purchased Honda's and was somewhat hesitant to go to Toyota. We love our service advisor at Honda, Louis, and even called to see if we could have our service for the Toyota from his store. We would have purchased a Honda, but your sales manager wouldn't give us a touring package on a pilot for advertised price . He told us he just wouldn't do it because pilots are the number one selling truck, and he just didn't have to make deals. So we went over to Toyota. We called to find out if the model we wanted was in stock, we were told it was and made an appointment. When we got there we were told the truck wasn't there because the dealship managers wife was driving it and therefore was not available .We talked to the John an hour before this! So he shows us other vehicles, and tells us he only has the black truck with ash interior, which we did not want,.we told him from the start we wanted white with almond. We also wanted the .9 interest rate, we would put some money down and wait. We were at the dealship for over 5 hours ! This was December 31, 2016. Three weeks later, after having to rent a car for our vacation, which was not what we wanted to do, and explained that from the start. Finally , after calling, we were told we could come in and take delivery of our new vehicle . It wasn't what we wanted, and told we couldn't get the color we wanted because it would cost more- have to wait longer- just wasn't available. Then after getting hit with the next person who wanted to sell us upgrade, we purchased the under coating. THEN- We were visited by the finance manager , Chris, and told " he would do his best to get us a great interest rate" . My husband and I looked at each other and said " what?" . We have an 820 credit score, why are we not getting the .9? Then Chris asks us didn't you sales person tell you? Chris tells us, it's the sales person problem to get that rate, that it was just sitting on his desk, he didn't process it because we didn't buy a vehicle on the 31st - that it wasnt him who couldn't give us that rate, blah, blah. That was it for me, I blew it and was ready to walk out. My husband who is very passive and slow to anger, was ready also. I was beyond upset, I was about to have a panic attack. I couldn't breathe, and was dizzy. I went outside, a woman came up to me, and asked me the problem, I explained, I was scared as to what was going to happen to me, my husband came looking for me. We needed to get out of there. For 5 days I had breathing problems high blood pressure which I've never had before in unable to sleep . Because I purchased a car from you??!!?? I will never purchase a car from you again. I'm a 55 yr. old woman, I have 6 boys, and have purchased 22 cars for myself, and for the boys. Just writing this upsets me, and if I thought I would live through this ordeal I would sue you for the pain and anguish that you put me through. Wait... unnecessarily put me through . How do you stay in business? I will make it my Misson to tell the story to anyone considering to buy a vehicle from priority . Shame on you- it's 2017, these sales tactics are no longer needed . I want a responds to this letter from you, not a sales manager, or anyone else. Leslie Bauer More

Poorest customer service Prior to visiting the service department, I made a call to enquire if it was okay to come in without an appointment for an oil change? I was given th Prior to visiting the service department, I made a call to enquire if it was okay to come in without an appointment for an oil change? I was given the assurance that so long as I made it in before 5.30pm, I should be fine. I arrived literally 7 minutes later, at approximately 4.02pm, am now told I can't be serviced because the service department had closed at 4pm. From my friends bitter experience with getting his number plate and tags, to my own experience, I can say unequivocally that, Priority Toyota is the WORST IN CUSTOMER SERVICE. Very dysfunctional due to an information disconnect in and among the various departments, and a general insensitivity of its employees towards customers More

selling lies if you want a lips service and lies go to this dealership .i was referred by my friend who bought a car from this dealer one year ago and i found one if you want a lips service and lies go to this dealership .i was referred by my friend who bought a car from this dealer one year ago and i found one used car that i really like and through the discussion with the salesman named wahib i asked a question about how many keys i will get if i ll buy the car and he told me that i will get just one but i can make a double from home depot and it will cost only two dollars . i purchased the car and two day after that i went to home depot to get the double key and i was surprised when that will cost more than 100 dollars because it`s not a regular key.i went today to see them but i was chocked with the behavior of Mr Sten Gutierrez the used car director at that dealership who ignored and diminished my concern since the cost of they is not a big concern which my be true for a million dollars business but it matters for a simple costumer who does not earn that much money .consequently i recommended to friend who been with to buy a car to leave right away after the meager`s behavior .It `s a business role if you keep selling lies to your costumers you will ruin your company . i decided to make a double key from home depot but i was so disappointed and i will never go there anymore and i don`t want anybody to face the same issue and deal with those people More

Pretty Good Liars If you want to experience deception of the highest order - to the point that the company (from the owner down to the last technician) does everything If you want to experience deception of the highest order - to the point that the company (from the owner down to the last technician) does everything but take ownership of their lie - then you should shop at Priority Toyota. After receiving a great offer from Ourisman Toyota, I opted to go with Priority Toyota (sure, they matched the price) for the sake of convenience (I live in Springfield). As we were going over the car specifications, the salesperson, James, informed me that I would be receiving free oil changes for life. However, these oil changes would take place every 10,000 miles. I was not willing to entertain the idea of driving the car for 7500 miles between oil changes (irrespective of the oil being synthetic or not) let alone 10,000 miles. Sensing that it is a deal breaker, James went and had a word with someone, came back and assured me that Priority would perform oil changes every 5000 miles on my car. In retrospect, I should have asked for it in writing. Nevertheless, I had 2 witnesses with me. Fast forward to my first oil change back in October 2016, I was told that they would only do the tire rotation since oil changes, as per Toyota's recommendation, are to be done every 10,000 miles. After a bit of a back-and-forth and speaking with Paul (the manager there), I was referred to Jonathan Ponce De Leon (some customer relations manager something). Jonathan kept asking me for it in writing which I did not have. Had I known I was dealing with a bunch of crafted liars, I would have had the entire thing written out to the last dot. At no point did they ask for the salesperson to present his side of the story. When James (salesperson) was finally summoned, he admitted that he had promised me oil changes every 5000 miles. Seeing that the whole thing had backfired against him, Jonathan, without any decency to apologize or an ounce of shame, informed me that he would have to find out who pays for the oil changes. Since it was no longer my problem, I informed him that I would be back in three days allowing him plenty of time to figure things out. I had had enough of "who is going to pay for the oil change" or "but we are following Toyota's recommendation" nonsense. When I returned three days later, they told me that they would do the oil change this one time but going forward, it would be done at 10,000 mile intervals. I was so pissed off because this was the second time I had to leave early from work to listen to their "but Toyota recommends oil changes every 10,000 miles" garbage. This time they had me speak with Paul and then we went to the same office (as the one we sat down in three days ago) where I spoke with Jonathan and some big-shot "owner" or CEO (whose name I cannot recall...maybe Dennis). Now this big-shot was the perfect conman for the job. Without integrity, no logic and with zero conversational skills, he started to preach to me Toyota's recommendation, AGAIN! After I reminded him that I would have never purchased a car from them (if not for oil changes at 5000 miles) and that his own salesperson made me a promise (which he admitted himself) they were refusing to deliver on, he said to me something to the effect that he was uninterested on whether or not my narrative made any sense. In fact, he made it clear that he would not even entertain trying to make sense of the situation except that Toyota recommends oil changes every 10,000 miles. By then, I had had enough. I had guests from abroad and I could not spend another single second on this nonsense (I had already wasted two days). I walked out and asked them to securely keep their maintenance package plan in their pockets. Therefore, I conclude with what I started. If you want to see a fine display of deception, shop at Priority Toyota. If for any reason they offer you something that is "too good to be true", get it in writing. Or use your phone's video capablity to capture their promises. More