Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Priority Toyota Springfield
Springfield, VA
406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 406 reviews
April 24, 2017
Nightmare repair Took vehicle in for warranty work 5 months after the did the complete frame replacement under factory recall. We had plastic that had come loose unde Took vehicle in for warranty work 5 months after the did the complete frame replacement under factory recall. We had plastic that had come loose underneath the car and the AC wasn't working. They replaced the plastic and told me that there was leak at the AC condenser and it wasn't covered because they didn't touch it. I asked how could this have happened and Paul told me a rock probably hit it. I told him to NOT proceed with that as I felt it should be covered. My husband tried to call back twice and never got a return call. We had just replaced the condenser last July and had no problems until we went to use it for the first time after the frame replacement. After 3 more days ( almost a week total) we went to pickup the vehicle they tried to charge us for the plastic saying I approved the quoted work... I never even talked to Paul about a cost on the plastic so there couldn't have been an approval. I had put the car in to have warranty work to be done... The only charges we discussed was the AC and I immediately told him the vehicle was in for warranty work. I never approved any repair costs. We took the vehicle to another dealership where they determined, from a dye injection, that it was leaking freon at the joints where Priority had taken it apart. We also found, and the other dealership confirmed, that Priority had charged/billed Toyota factory during the recall for AC Refrigerant. So they had worked on the AC, or at least billed Toyota for the materials, freon/refrigerant. The experience was dishonest all the way around. Initially I talked to the service manager and she told me they didn't replace the frame, that it had only been sprayed. She called back several hours later and after additional discussion she was aware the WHOLE frame had been replaced. They agreed to not charge us for the plastic...but at that point that was the least they could do. In recap: 1. They did warranty work and tried to charge us for it after the repairs were done - plastic undercarriage 2. They denied working on the AC during frame work - I have the breakdown of the charges from them to Toyota for the warranty work and it shows AC Refrigerant charged to Toyota during recall work. It was also determined by another dealership that the 4 month old condenser was leaking at both the joints. 3. The condenser wasn't bad it was just leaking at the joints. That is a much less expensive repair! 4. They denied replacing the frame - said it was only sprayed. I have paperwork showing they did replace the frame. They later recanted this statement I have a friend that had the similar warranty work required after her frame was replaced under the same recall at another dealership. Her experience was VERY different. This other dealership gave her a free rental, great communication and excellent fast service. There are other choices so consider them before going to Priority! If you are going to use Priority make sure to cross you t's and dot your i's. Total charges for the plastic and AC condenser they attempted to charge/estimate were $1100-1200. The other dealership I took the vehicle to it should have cost me ZERO! That feels very dishonest with me! More
by lovnthecaps
Employees Worked With
Paul Sonnhalter
April 19, 2017
Beware of grossly overpriced "required" fees. I have been a loyal Priority customer for going on five years now. I’m a 15-year Navy veteran and I’ve been fortunate enough to run into some of thei I have been a loyal Priority customer for going on five years now. I’m a 15-year Navy veteran and I’ve been fortunate enough to run into some of their staff members who are from prior military service and not only relate to me on that level, but pushed to make sure that I was well taken care of…and I really appreciate that. I am a three-time repeat Priority buyer of more than $115,000 in vehicle purchases and after this last transaction, will NEVER be returning to a Priority of any flavor EVER again. As a repeat customer, I deserve and expect better customer service than being lied to at the contract signing table, and that is exactly what happened. I am equally angered by the deception of not only my monthly payments but the agreed-upon sales price of my new purchase as well. Utilizing their online approval services, I was pre-approved, per my salesman, Mohammad, at 3.99% APR. At the contract signing table, the APR was 4.7%. My salesman and I negotiated a sales price of $35,000 even. At the contract signing table, the price was $36,500 due to a "required PDI fee"… I have documented messages stating that my monthly payment would be $371 per month and at signing my monthly payment was $390 per month…Likely because of that $1,500 PDI fee being thrown in at the last minute. I drove in traffic for five hours to purchase this vehicle - good luck getting an answer out of their financial department before 11 o'clock in the morning rolls around, by the way…Even the receptionist was diming them out saying "yeah they were supposed to be here at 9 o'clock this morning but I haven't seen anybody yet." It took me six hours to get home due to traffic...they knew that due to my long commute I was unlikely to walk away from the deal. I spoke back-and-forth with my salesman for nearly a week getting this deal finalized and none of this shady business ever came up until I had already made the long drive up, conveniently for them. I am not a financial/car buying expert. When I am lied to when sitting across the table from somebody who IS an expert in the financial field, not only does it anger me but really shakes my trust with how willing dealerships are to take advantage of their customers in order to make a buck - to look them straight in the face and lie to them when they are being asked legitimate questions such as "is that PDI fee required, because it wasn't discussed" when I don't know the answers and am looking to them for help. Not only is PDI a negotiation tool but it is NOT required to be paid by the customer, it was merely a tool Priority used in order to get back the negotiated price that I talked the dealership down to and screw me over as a buyer. Furthermore, most PDI fees run the consumer between $250 and $500...Priority is charging $1,500. These practices are COMPLETELY unethical and when manipulation and lying become involved, are crossing over the line of being illegal. I will be reporting Priority to the Bureau of Consumer Protection. I will also be making a push to have the Priority brand added to the military off-limits list due to unethical practices that I've gotten wound up in between TWO of their different locations at this point. This is UNACCEPTABLE; Priority, you need to get your crap together!!! More
by Dmckay0068
Employees Worked With
Mohammad Nooran
April 05, 2017
I'm very happy with the service given by James Hibbert. I'm very happy with the service given by James Hibbert at Priority Springfield Toyota . I definitely recommend him to family and friends to go there. I'm very happy with the service given by James Hibbert at Priority Springfield Toyota . I definitely recommend him to family and friends to go there. More
by Toyotarsv4
Employees Worked With
Ricardo Grant , Christina Cowan, James Hibbert
April 04, 2017
New 4Runner I worked with James Hibbert and he could not of been more helpful and professional. Great experience all the way around, I highly recommend James. I worked with James Hibbert and he could not of been more helpful and professional. Great experience all the way around, I highly recommend James. More
by Jay
Employees Worked With
James Hibbert, Russell Balladares, Alex Hagos, Danielle Kaaukai
April 03, 2017
Very Helpful and Knowledgeable It was an excellent experience, which is why we bought 2 cars in 2 weeks from Mr. Waizy. He never showed us anything too out of our range. Showed us c It was an excellent experience, which is why we bought 2 cars in 2 weeks from Mr. Waizy. He never showed us anything too out of our range. Showed us cars with all the perks we wanted, he knew exactly what we were looking for and didn't waste our time with extra stuff. He didn't push too much on price, making us feel overwhelmed with the whole ' used car salesman' type stuff. It was overall a very good experience, and Wahab went out of his way to make sure we were satisfied. We will be buying our third car from the dealership because of him soon :). More
by misaad
Employees Worked With
Wahab Waizy
March 20, 2017
Understand the Customer Wahab understood exactly what I wanted in a vehicle, he helped according, consided my budget and worked to get a lot of perks to satisfy us completely Wahab understood exactly what I wanted in a vehicle, he helped according, consided my budget and worked to get a lot of perks to satisfy us completely. More
by misaad
Employees Worked With
Wahab Waizy
March 20, 2017
Outstanding Customer Service and Impeccable Performance Excellent Customer Service - I want to especially thank Mr. Paul Sonnhalter and Mr. Steven Lisi for working on our 2012 Toyota Highlander. Their ou Excellent Customer Service - I want to especially thank Mr. Paul Sonnhalter and Mr. Steven Lisi for working on our 2012 Toyota Highlander. Their outstanding customer service and impeccable performance exceeded our expectations. These employees were tasked with completely rebuilding the entire engine our family vehicle. We were extremely concerned about this repair and how it would get done. Now, we are grateful and happy to say that these employees successfully completed this project and did an outstanding job! We especially thank Mr. Steven Lisi who faced with the difficultly of rebuilding the entire engine worked tirelessly paying attention to every detail making the vehicle like new again, maybe, better than new! We greatly appreciate Mr. Sonnhalter and Lisi for their customer service and professionalism. We request that Toyota acknowledge these employees for their accomplishment. Thanks for hiring such talented workers who understand customer service and are committed to quality work. Thanks again! James and Brenda Edmonds More
by James
Employees Worked With
Paul Sonnhalter
March 18, 2017
Excellent customer service Wahab went the extra mile to help me buy my new Avalon. He was very patient as my husband and I looked at a few different Toyota models before we sett Wahab went the extra mile to help me buy my new Avalon. He was very patient as my husband and I looked at a few different Toyota models before we settled on the Avalon, and during the price negotiation process. I would highly recommend buying your next car from Wahab. More
by sarahabdelnaby
Employees Worked With
Wahab Waizy
March 15, 2017
Excellent sales consultant Very respectful and great service by Wahab. We looked at several Corollas with various price and a Nissan Sentra, but I like the Nissan Rogue. Wahab Very respectful and great service by Wahab. We looked at several Corollas with various price and a Nissan Sentra, but I like the Nissan Rogue. Wahab got a discount and work thoroughly to get my loan approved. Very happy with excellent service he provided More
by Khaleed
Employees Worked With
Wahab Waizy
March 10, 2017
Mr. Paul Sonnhalter Mr. Sonnhalter is the Assistant service manager. He does a fantastic job of monitoring the service and repair of your Toyota. Mine required a factor Mr. Sonnhalter is the Assistant service manager. He does a fantastic job of monitoring the service and repair of your Toyota. Mine required a factory reset of the computer system. Paul kept me informed and had the system rechecked after the reset. He called me a week later to ensure the vehicle was operating properly. An individual who goes the extra mile to ensure the customer is treated right. More
by stewartj67
Employees Worked With
Paul Sonnhalter
