Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Priority Toyota Springfield
Springfield, VA
398 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 398 reviews
March 15, 2017
Excellent sales consultant Very respectful and great service by Wahab. We looked at several Corollas with various price and a Nissan Sentra, but I like the Nissan Rogue. Wahab Very respectful and great service by Wahab. We looked at several Corollas with various price and a Nissan Sentra, but I like the Nissan Rogue. Wahab got a discount and work thoroughly to get my loan approved. Very happy with excellent service he provided More
by Khaleed
Employees Worked With
Wahab Waizy
March 10, 2017
Mr. Paul Sonnhalter Mr. Sonnhalter is the Assistant service manager. He does a fantastic job of monitoring the service and repair of your Toyota. Mine required a factor Mr. Sonnhalter is the Assistant service manager. He does a fantastic job of monitoring the service and repair of your Toyota. Mine required a factory reset of the computer system. Paul kept me informed and had the system rechecked after the reset. He called me a week later to ensure the vehicle was operating properly. An individual who goes the extra mile to ensure the customer is treated right. More
by stewartj67
Employees Worked With
Paul Sonnhalter
March 08, 2017
Very knowledgeable and respectful Wahab is an excellent sales consultant. He is very knowledgeable of the Toyota Vehicles and assist us in purchasing a 2017 RAV4 model. Very happy wi Wahab is an excellent sales consultant. He is very knowledgeable of the Toyota Vehicles and assist us in purchasing a 2017 RAV4 model. Very happy with the purchase. Very highly recommend Wahab and Priority Toyota of Springfield. More
by Rubio
Employees Worked With
Wahab Waizy
February 27, 2017
Excellent, helpul, and courteous Let's face it, buying a car is an intimidating process. You always feel as if you are going to get shafted somehow. Well, these guys laid their cards Let's face it, buying a car is an intimidating process. You always feel as if you are going to get shafted somehow. Well, these guys laid their cards on the table, and had nothing to hide. Of course, it helps to do your homework, and if you have a trade, make sure you have a number in mind you can live with, and proof of that number from another dealer source if possible. More
by michaeldavis1969
Employees Worked With
Samantha (Finance) , Amar Rana, Linthong Inthirath, Diego Garcia, Daniella Vargas
February 07, 2017
Service and repair estimation request! My experience was awful! Alyssa Young took the request but was not executed. She gave it to Adam and left at 5:00 pm because it was time for her to le My experience was awful! Alyssa Young took the request but was not executed. She gave it to Adam and left at 5:00 pm because it was time for her to leave! Adam did not take care of the request well. Car did not get a wash and estimate on the repairs he wrote on the paper himself! and it all took 3 hours. Very bad! Please improve your costumer service!! More
by furqansami
Employees Worked With
Alyssa Young and Adam
February 07, 2017
I came prepared and it was a fairly easy process I spent about 6 months researching cars and visiting dealerships. I will say that Priority and Todd Carlson were definitely better than the other dea I spent about 6 months researching cars and visiting dealerships. I will say that Priority and Todd Carlson were definitely better than the other dealerships I visited. We came in with a list of used Camrys we were interested in, as well as True Car pricing guarantees for each one. Once we finally selected one and presented the price guarantee, we were basically done. There was no hesitation or push back on the True Car price guarantee and Todd helped us close out the sale quickly. I marked it 4 stars instead of 5 because of the issues we had between the sale and taking the car away from the dealership. There were a few items on the "We Owe" sheet that needed to get taken care of, as well as a floor mat that had a burn hole in it. Unfortunately they were unwilling to replace the floor mat (instead attempted to repair), and we had to return twice to pick up the vehicle. When we returned the first time (a week after purchasing), the work had not all been completed and the inspection had not been updated as promised. We had to leave the car for a second week so the work could get done. I don't think anyone maliciously did anything to try to pull a fast one, but instead it was a byproduct of the sheer size of the dealership and volume of cars that goes through the service department. Dwayne certainly did everything within his power to correct the issues, and for that we appreciate his support. In the end I would say that I have certainly had far worse car buying experiences, and would recommend them for a new car purchase. As with any used car purchase, there's always wiggle room that benefits dealerships, and that's part of the game. More
by FirstTimeToyotaOwner
Employees Worked With
Todd Carlson, Dwayne McClain
February 02, 2017
Shame on you!! My husband and I recently purchased a new Highlander from your dealership. I had always purchased Honda's and was somewhat hesitant to go to Toyota. W My husband and I recently purchased a new Highlander from your dealership. I had always purchased Honda's and was somewhat hesitant to go to Toyota. We love our service advisor at Honda, Louis, and even called to see if we could have our service for the Toyota from his store. We would have purchased a Honda, but your sales manager wouldn't give us a touring package on a pilot for advertised price . He told us he just wouldn't do it because pilots are the number one selling truck, and he just didn't have to make deals. So we went over to Toyota. We called to find out if the model we wanted was in stock, we were told it was and made an appointment. When we got there we were told the truck wasn't there because the dealship managers wife was driving it and therefore was not available .We talked to the John an hour before this! So he shows us other vehicles, and tells us he only has the black truck with ash interior, which we did not want,.we told him from the start we wanted white with almond. We also wanted the .9 interest rate, we would put some money down and wait. We were at the dealship for over 5 hours ! This was December 31, 2016. Three weeks later, after having to rent a car for our vacation, which was not what we wanted to do, and explained that from the start. Finally , after calling, we were told we could come in and take delivery of our new vehicle . It wasn't what we wanted, and told we couldn't get the color we wanted because it would cost more- have to wait longer- just wasn't available. Then after getting hit with the next person who wanted to sell us upgrade, we purchased the under coating. THEN- We were visited by the finance manager , Chris, and told " he would do his best to get us a great interest rate" . My husband and I looked at each other and said " what?" . We have an 820 credit score, why are we not getting the .9? Then Chris asks us didn't you sales person tell you? Chris tells us, it's the sales person problem to get that rate, that it was just sitting on his desk, he didn't process it because we didn't buy a vehicle on the 31st - that it wasnt him who couldn't give us that rate, blah, blah. That was it for me, I blew it and was ready to walk out. My husband who is very passive and slow to anger, was ready also. I was beyond upset, I was about to have a panic attack. I couldn't breathe, and was dizzy. I went outside, a woman came up to me, and asked me the problem, I explained, I was scared as to what was going to happen to me, my husband came looking for me. We needed to get out of there. For 5 days I had breathing problems high blood pressure which I've never had before in unable to sleep . Because I purchased a car from you??!!?? I will never purchase a car from you again. I'm a 55 yr. old woman, I have 6 boys, and have purchased 22 cars for myself, and for the boys. Just writing this upsets me, and if I thought I would live through this ordeal I would sue you for the pain and anguish that you put me through. Wait... unnecessarily put me through . How do you stay in business? I will make it my Misson to tell the story to anyone considering to buy a vehicle from priority . Shame on you- it's 2017, these sales tactics are no longer needed . I want a responds to this letter from you, not a sales manager, or anyone else. Leslie Bauer More
by Lesliebauer
Employees Worked With
John
January 14, 2017
Todd Carlson provided exceptional customer service We leased a Toyota RAV4 hybrid Limited with Todd Carlson. This guy is professional, honest, and worked with us to get us where we wanted to be as far We leased a Toyota RAV4 hybrid Limited with Todd Carlson. This guy is professional, honest, and worked with us to get us where we wanted to be as far as monthly payment. Best deal than any other dealership right off the bat without telling him how much the other car dealership had given us. It was crowded and we were about to leave when he approached us and made the deal fun and as quick as possible. He is energetic and reliable! Highly recommended! More
by Cristina
Employees Worked With
Todd Carlson
January 14, 2017
Poorest customer service Prior to visiting the service department, I made a call to enquire if it was okay to come in without an appointment for an oil change? I was given th Prior to visiting the service department, I made a call to enquire if it was okay to come in without an appointment for an oil change? I was given the assurance that so long as I made it in before 5.30pm, I should be fine. I arrived literally 7 minutes later, at approximately 4.02pm, am now told I can't be serviced because the service department had closed at 4pm. From my friends bitter experience with getting his number plate and tags, to my own experience, I can say unequivocally that, Priority Toyota is the WORST IN CUSTOMER SERVICE. Very dysfunctional due to an information disconnect in and among the various departments, and a general insensitivity of its employees towards customers More
by Insensitive and poor customer service
Employees Worked With
Can't recall,
December 27, 2016
Great customer service Once again, I've been thoroughly happy with the service I receive at priority Toyota in Springfield. Paul Sonnhalter is an exceptional representative. Once again, I've been thoroughly happy with the service I receive at priority Toyota in Springfield. Paul Sonnhalter is an exceptional representative. He is prompt in returning my calls and great at setting my expectations. I appreciate his honesty and straight forward feedback. Having someone I trust and a convenient dealership that is orderly are important things to me. More
by happycustomer
Employees Worked With
Paul Sonnhalter
