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Priority Toyota Springfield
Springfield, VA
398 Reviews
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Showing 398 reviews
July 04, 2017
This delaership has zero ethics and accepts zero respons Tried to buy a used truck from Priority Toyota , Springfield Virginia.and requested to have pictures sent to me of the undercarriage and had a graphi Tried to buy a used truck from Priority Toyota , Springfield Virginia.and requested to have pictures sent to me of the undercarriage and had a graphic porn video was sent to my family. Then drove two hours to look at the truck and the GM promised the red carpet treatment due to the graphic porn video and everything he said didn't happen and was a lie. The truck was reported as one small 2 inch scratch and that was it.He even sent me an email stating this, one 2 inch scratch. Drove two hours and found over 8 dents in the truck. Some very large and even the tail light was cracked. The rear bumper was hit so bad it was pushed into the bed. The wheels were bent and damaged. I took pictures of are the damage before confronting the GM and the truck mysteriously left the lot.. I still have the pictures and the sick video. The GM after driving two hours he told me basically tough, he missed the damage after I requested he personally look the truck over before I drive 2 hours. He emailed me that one scratch and looks good. More lies.. Waiting to see if Toyota will step up to the plate or the owner of the dealership. If not I am going to the CEO of North America for Toyota.Forgot to mention at not time did anyone mention the enormous amount of damage the truck had, even are telling the sales manager and the GM I did not want any surprises. The pictures sent to me were taken in a way to hid the damage. The pron video however, showed everything in great detail. My child saw the video before I could grab the phone and run into the other room. I will add another post with the results and owners comments when avail. I will also advise what Toyota did to make this right. More
by Pa Bound
Employees Worked With
Amar Rana, Ricardo Grant
June 07, 2017
Please provide these answers so I can forward to MDMV Let's share some of my experience and I will upload more important information in the future and it will probably copy and paste the messages from ema Let's share some of my experience and I will upload more important information in the future and it will probably copy and paste the messages from emails. These are the facts. 1. I purchased the vehicles on May 1, 2017 from Priority Toyota Springfield 2. Sale contract was finalized on May 1, 2017 3. This Vehicles was paid in full on delivery The dealer said the permanent Maryland Hard Tags was ready at the front desk. But the Maryland DMV do not have the vehicle VIN number in the system. “No record”. I have been requested the Dealer to provide the permanent Maryland Hard Tags number. So, I can forward that to Maryland DMV. In addition to that DMV needs the following information to track the paperwork. 1. Date mailed? 2. How mailed? 3. Tracking number? 4. Amount of Check? 5. Year and Make? 6. What is the permanent Maryland Hard Tags Number? I have been waiting for 6 days but no response to my emails. Are you willing to provide this information? Dealer : Priority Toyota Springfield More
by YF
Employees Worked With
Alex Hagos
April 24, 2017
Nightmare repair Took vehicle in for warranty work 5 months after the did the complete frame replacement under factory recall. We had plastic that had come loose unde Took vehicle in for warranty work 5 months after the did the complete frame replacement under factory recall. We had plastic that had come loose underneath the car and the AC wasn't working. They replaced the plastic and told me that there was leak at the AC condenser and it wasn't covered because they didn't touch it. I asked how could this have happened and Paul told me a rock probably hit it. I told him to NOT proceed with that as I felt it should be covered. My husband tried to call back twice and never got a return call. We had just replaced the condenser last July and had no problems until we went to use it for the first time after the frame replacement. After 3 more days ( almost a week total) we went to pickup the vehicle they tried to charge us for the plastic saying I approved the quoted work... I never even talked to Paul about a cost on the plastic so there couldn't have been an approval. I had put the car in to have warranty work to be done... The only charges we discussed was the AC and I immediately told him the vehicle was in for warranty work. I never approved any repair costs. We took the vehicle to another dealership where they determined, from a dye injection, that it was leaking freon at the joints where Priority had taken it apart. We also found, and the other dealership confirmed, that Priority had charged/billed Toyota factory during the recall for AC Refrigerant. So they had worked on the AC, or at least billed Toyota for the materials, freon/refrigerant. The experience was dishonest all the way around. Initially I talked to the service manager and she told me they didn't replace the frame, that it had only been sprayed. She called back several hours later and after additional discussion she was aware the WHOLE frame had been replaced. They agreed to not charge us for the plastic...but at that point that was the least they could do. In recap: 1. They did warranty work and tried to charge us for it after the repairs were done - plastic undercarriage 2. They denied working on the AC during frame work - I have the breakdown of the charges from them to Toyota for the warranty work and it shows AC Refrigerant charged to Toyota during recall work. It was also determined by another dealership that the 4 month old condenser was leaking at both the joints. 3. The condenser wasn't bad it was just leaking at the joints. That is a much less expensive repair! 4. They denied replacing the frame - said it was only sprayed. I have paperwork showing they did replace the frame. They later recanted this statement I have a friend that had the similar warranty work required after her frame was replaced under the same recall at another dealership. Her experience was VERY different. This other dealership gave her a free rental, great communication and excellent fast service. There are other choices so consider them before going to Priority! If you are going to use Priority make sure to cross you t's and dot your i's. Total charges for the plastic and AC condenser they attempted to charge/estimate were $1100-1200. The other dealership I took the vehicle to it should have cost me ZERO! That feels very dishonest with me! More
by lovnthecaps
Employees Worked With
Paul Sonnhalter
April 19, 2017
Beware of grossly overpriced "required" fees. I have been a loyal Priority customer for going on five years now. I’m a 15-year Navy veteran and I’ve been fortunate enough to run into some of thei I have been a loyal Priority customer for going on five years now. I’m a 15-year Navy veteran and I’ve been fortunate enough to run into some of their staff members who are from prior military service and not only relate to me on that level, but pushed to make sure that I was well taken care of…and I really appreciate that. I am a three-time repeat Priority buyer of more than $115,000 in vehicle purchases and after this last transaction, will NEVER be returning to a Priority of any flavor EVER again. As a repeat customer, I deserve and expect better customer service than being lied to at the contract signing table, and that is exactly what happened. I am equally angered by the deception of not only my monthly payments but the agreed-upon sales price of my new purchase as well. Utilizing their online approval services, I was pre-approved, per my salesman, Mohammad, at 3.99% APR. At the contract signing table, the APR was 4.7%. My salesman and I negotiated a sales price of $35,000 even. At the contract signing table, the price was $36,500 due to a "required PDI fee"… I have documented messages stating that my monthly payment would be $371 per month and at signing my monthly payment was $390 per month…Likely because of that $1,500 PDI fee being thrown in at the last minute. I drove in traffic for five hours to purchase this vehicle - good luck getting an answer out of their financial department before 11 o'clock in the morning rolls around, by the way…Even the receptionist was diming them out saying "yeah they were supposed to be here at 9 o'clock this morning but I haven't seen anybody yet." It took me six hours to get home due to traffic...they knew that due to my long commute I was unlikely to walk away from the deal. I spoke back-and-forth with my salesman for nearly a week getting this deal finalized and none of this shady business ever came up until I had already made the long drive up, conveniently for them. I am not a financial/car buying expert. When I am lied to when sitting across the table from somebody who IS an expert in the financial field, not only does it anger me but really shakes my trust with how willing dealerships are to take advantage of their customers in order to make a buck - to look them straight in the face and lie to them when they are being asked legitimate questions such as "is that PDI fee required, because it wasn't discussed" when I don't know the answers and am looking to them for help. Not only is PDI a negotiation tool but it is NOT required to be paid by the customer, it was merely a tool Priority used in order to get back the negotiated price that I talked the dealership down to and screw me over as a buyer. Furthermore, most PDI fees run the consumer between $250 and $500...Priority is charging $1,500. These practices are COMPLETELY unethical and when manipulation and lying become involved, are crossing over the line of being illegal. I will be reporting Priority to the Bureau of Consumer Protection. I will also be making a push to have the Priority brand added to the military off-limits list due to unethical practices that I've gotten wound up in between TWO of their different locations at this point. This is UNACCEPTABLE; Priority, you need to get your crap together!!! More
by Dmckay0068
Employees Worked With
Mohammad Nooran
April 05, 2017
I'm very happy with the service given by James Hibbert. I'm very happy with the service given by James Hibbert at Priority Springfield Toyota . I definitely recommend him to family and friends to go there. I'm very happy with the service given by James Hibbert at Priority Springfield Toyota . I definitely recommend him to family and friends to go there. More
by Toyotarsv4
Employees Worked With
Ricardo Grant , Christina Cowan, James Hibbert
April 04, 2017
New 4Runner I worked with James Hibbert and he could not of been more helpful and professional. Great experience all the way around, I highly recommend James. I worked with James Hibbert and he could not of been more helpful and professional. Great experience all the way around, I highly recommend James. More
by Jay
Employees Worked With
James Hibbert, Russell Balladares, Alex Hagos, Danielle Kaaukai
April 03, 2017
Very Helpful and Knowledgeable It was an excellent experience, which is why we bought 2 cars in 2 weeks from Mr. Waizy. He never showed us anything too out of our range. Showed us c It was an excellent experience, which is why we bought 2 cars in 2 weeks from Mr. Waizy. He never showed us anything too out of our range. Showed us cars with all the perks we wanted, he knew exactly what we were looking for and didn't waste our time with extra stuff. He didn't push too much on price, making us feel overwhelmed with the whole ' used car salesman' type stuff. It was overall a very good experience, and Wahab went out of his way to make sure we were satisfied. We will be buying our third car from the dealership because of him soon :). More
by misaad
Employees Worked With
Wahab Waizy
March 20, 2017
Understand the Customer Wahab understood exactly what I wanted in a vehicle, he helped according, consided my budget and worked to get a lot of perks to satisfy us completely Wahab understood exactly what I wanted in a vehicle, he helped according, consided my budget and worked to get a lot of perks to satisfy us completely. More
by misaad
Employees Worked With
Wahab Waizy
March 20, 2017
Outstanding Customer Service and Impeccable Performance Excellent Customer Service - I want to especially thank Mr. Paul Sonnhalter and Mr. Steven Lisi for working on our 2012 Toyota Highlander. Their ou Excellent Customer Service - I want to especially thank Mr. Paul Sonnhalter and Mr. Steven Lisi for working on our 2012 Toyota Highlander. Their outstanding customer service and impeccable performance exceeded our expectations. These employees were tasked with completely rebuilding the entire engine our family vehicle. We were extremely concerned about this repair and how it would get done. Now, we are grateful and happy to say that these employees successfully completed this project and did an outstanding job! We especially thank Mr. Steven Lisi who faced with the difficultly of rebuilding the entire engine worked tirelessly paying attention to every detail making the vehicle like new again, maybe, better than new! We greatly appreciate Mr. Sonnhalter and Lisi for their customer service and professionalism. We request that Toyota acknowledge these employees for their accomplishment. Thanks for hiring such talented workers who understand customer service and are committed to quality work. Thanks again! James and Brenda Edmonds More
by James
Employees Worked With
Paul Sonnhalter
March 18, 2017
Excellent customer service Wahab went the extra mile to help me buy my new Avalon. He was very patient as my husband and I looked at a few different Toyota models before we sett Wahab went the extra mile to help me buy my new Avalon. He was very patient as my husband and I looked at a few different Toyota models before we settled on the Avalon, and during the price negotiation process. I would highly recommend buying your next car from Wahab. More
by sarahabdelnaby
Employees Worked With
Wahab Waizy
