Priority Toyota Springfield

Great service! I took my Mazda to Priority Toyota for an oil-change and tire rotation as part of my Priorities for Life deal and had a great experience! While I didn I took my Mazda to Priority Toyota for an oil-change and tire rotation as part of my Priorities for Life deal and had a great experience! While I didn't buy my car from Priority Toyota, I still was able to get my free oil change and Paul was kind enough to provide a complimentary tire rotation, which was not expected! He was extremely informative and took the time to answer my questions. Appreciated his customer service, as it's not typical to have a great experience getting service done at a dealership :) More

Wasted my time I went in after negotiating a price online. When I arrived they took 3 hours to finally give me the price worksheet. After agreeing on the final price I went in after negotiating a price online. When I arrived they took 3 hours to finally give me the price worksheet. After agreeing on the final price, they took another hour before finance manager met with me... he then tried to exploit me by giving me a 5% interest rate.... my credit is well over 750 for reference. He said take the car at this apr or leave, I had no option to use my own bank... wasted 4 and a half hours. Never coming back More

Grateful for great service! I recently took my 2012 4Runner to Priority Toyota to determine why my retractable running boards were not retracting normally. When I arrived, the ru I recently took my 2012 4Runner to Priority Toyota to determine why my retractable running boards were not retracting normally. When I arrived, the running boards started working normally. Paul Sonnhalter and Jason Lacome kept me updated and carefully checked the running boards and cleaned sensors and lubricated the moving parts. I was back on the road in a few hours. Thanks a million! More

Great Customer Service Experience Recently has my 60k mileage tuneup and Paul Sonnhalter took great care of my vehicle. Kept me in the loop on all that was going on and even recommend Recently has my 60k mileage tuneup and Paul Sonnhalter took great care of my vehicle. Kept me in the loop on all that was going on and even recommended the best time to come in to insure a speedy service. Really enjoyed working with Paul - will be back just to work with him. He made the whole costly experience quite enjoyable. More

Terrible Service If it wasn't for bad service, they'd have no service at all! On three separate occasions, I experienced terrible service at this dealership. Twice we If it wasn't for bad service, they'd have no service at all! On three separate occasions, I experienced terrible service at this dealership. Twice we dropped our car off for scheduled recall items and after keeping the car all day, they called to say they didn't have the parts and we'd need to come back a different day. The final straw was when they repaired the car for a check engine light issue and the light came back on within minutes of driving away from the dealership. We called and they told us to drive it 40-50 miles and light would reset. We were taking the car out of town so it was driven all the way to SC and the light never went off. We took it to a dealer in SC only to find out the repair had not been done correctly. It then took me contacting them a few times to have them reimburse me for the cost at the other dealership. They also quoted me the cost of $3900 for two repairs which I thought should be covered by the warranty. They offered to check on whether they would be covered but even after I followed up three times, they could never provide an answer. The dealer in SC also took care of those big items which were covered by the warranty and I only had to pay $50 deductible. They are terrible at returning calls, providing service and responding to emails. A co-worker had similar experiences so it's not just me. More

Poor Management and Customer Service I purchased my 2017 Toyota Camry SE at Priority Toyota of Springfield. Although the salesmen that I dealt with were fine, I was not informed of disco I purchased my 2017 Toyota Camry SE at Priority Toyota of Springfield. Although the salesmen that I dealt with were fine, I was not informed of discounts as shown on their own company website by management. In fact, I was told by management that they did not have as big of a markup on the SE model as they did on the XLE model (which I had originally intended to purchase and had researched) and therefore I could not receive as big of a discount when that is not the case as shown on their own company website. As a result, I overpaid for my car by more than $1200. This dealer also charges a $1495 destination charge. Further, I purchased approximately $3400 worth of accessories for the car and was misinformed about them as well. I was not told that the heated seats that I purchased were going to be provided and installed by an aftermarket company. As a result, I paid $895 for the same heated seats that I could have purchased directly from the same local aftermarket company for $600. In fact, I was told by a customer service representative who sold the accessories that the on/off switches would be located in the cutouts for extra switches on the dashboard when in fact they were not. I was also not informed that my purchase of a Sirius/XM radio for the car would only be a module added to the existing radio and not a new radio, despite the fact that I told the customer service representative who sold accessories that I wanted my old radio back. As a result, the module that I purchased from Priority Toyota for $1295 could have been purchased for $179 (with rebate) online and installed by Best Buy for $79. Further, you cannot satellite radio presets with this module and I have to scroll through 470 radio stations to select the one that I want with this module. After I filled out the survey that was sent to me, I received a call from one of their customer service representatives and reiterated these concerns to her. She told me that as a consumer, I need to be aware and to ask all of the questions I have before leaving the dealership. She told me that either she or the general manager would call me back. I never heard from either one of them. I emailed the general manager and he wrote back to say that he would get back to me that day. I never heard back from him. So basically, I was told by their customer service that when you shop at Priority Toyota, you need to expect them to try and cheat you however they can and that it is your responsibility to be on guard for that when you go there. There you have it, from the horse’s mouth! More

This delaership has zero ethics and accepts zero respons Tried to buy a used truck from Priority Toyota , Springfield Virginia.and requested to have pictures sent to me of the undercarriage and had a graphi Tried to buy a used truck from Priority Toyota , Springfield Virginia.and requested to have pictures sent to me of the undercarriage and had a graphic porn video was sent to my family. Then drove two hours to look at the truck and the GM promised the red carpet treatment due to the graphic porn video and everything he said didn't happen and was a lie. The truck was reported as one small 2 inch scratch and that was it.He even sent me an email stating this, one 2 inch scratch. Drove two hours and found over 8 dents in the truck. Some very large and even the tail light was cracked. The rear bumper was hit so bad it was pushed into the bed. The wheels were bent and damaged. I took pictures of are the damage before confronting the GM and the truck mysteriously left the lot.. I still have the pictures and the sick video. The GM after driving two hours he told me basically tough, he missed the damage after I requested he personally look the truck over before I drive 2 hours. He emailed me that one scratch and looks good. More lies.. Waiting to see if Toyota will step up to the plate or the owner of the dealership. If not I am going to the CEO of North America for Toyota.Forgot to mention at not time did anyone mention the enormous amount of damage the truck had, even are telling the sales manager and the GM I did not want any surprises. The pictures sent to me were taken in a way to hid the damage. The pron video however, showed everything in great detail. My child saw the video before I could grab the phone and run into the other room. I will add another post with the results and owners comments when avail. I will also advise what Toyota did to make this right. More

Please provide these answers so I can forward to MDMV Let's share some of my experience and I will upload more important information in the future and it will probably copy and paste the messages from ema Let's share some of my experience and I will upload more important information in the future and it will probably copy and paste the messages from emails. These are the facts. 1. I purchased the vehicles on May 1, 2017 from Priority Toyota Springfield 2. Sale contract was finalized on May 1, 2017 3. This Vehicles was paid in full on delivery The dealer said the permanent Maryland Hard Tags was ready at the front desk. But the Maryland DMV do not have the vehicle VIN number in the system. “No record”. I have been requested the Dealer to provide the permanent Maryland Hard Tags number. So, I can forward that to Maryland DMV. In addition to that DMV needs the following information to track the paperwork. 1. Date mailed? 2. How mailed? 3. Tracking number? 4. Amount of Check? 5. Year and Make? 6. What is the permanent Maryland Hard Tags Number? I have been waiting for 6 days but no response to my emails. Are you willing to provide this information? Dealer : Priority Toyota Springfield More

Beware of grossly overpriced "required" fees. I have been a loyal Priority customer for going on five years now. I’m a 15-year Navy veteran and I’ve been fortunate enough to run into some of thei I have been a loyal Priority customer for going on five years now. I’m a 15-year Navy veteran and I’ve been fortunate enough to run into some of their staff members who are from prior military service and not only relate to me on that level, but pushed to make sure that I was well taken care of…and I really appreciate that. I am a three-time repeat Priority buyer of more than $115,000 in vehicle purchases and after this last transaction, will NEVER be returning to a Priority of any flavor EVER again. As a repeat customer, I deserve and expect better customer service than being lied to at the contract signing table, and that is exactly what happened. I am equally angered by the deception of not only my monthly payments but the agreed-upon sales price of my new purchase as well. Utilizing their online approval services, I was pre-approved, per my salesman, Mohammad, at 3.99% APR. At the contract signing table, the APR was 4.7%. My salesman and I negotiated a sales price of $35,000 even. At the contract signing table, the price was $36,500 due to a "required PDI fee"… I have documented messages stating that my monthly payment would be $371 per month and at signing my monthly payment was $390 per month…Likely because of that $1,500 PDI fee being thrown in at the last minute. I drove in traffic for five hours to purchase this vehicle - good luck getting an answer out of their financial department before 11 o'clock in the morning rolls around, by the way…Even the receptionist was diming them out saying "yeah they were supposed to be here at 9 o'clock this morning but I haven't seen anybody yet." It took me six hours to get home due to traffic...they knew that due to my long commute I was unlikely to walk away from the deal. I spoke back-and-forth with my salesman for nearly a week getting this deal finalized and none of this shady business ever came up until I had already made the long drive up, conveniently for them. I am not a financial/car buying expert. When I am lied to when sitting across the table from somebody who IS an expert in the financial field, not only does it anger me but really shakes my trust with how willing dealerships are to take advantage of their customers in order to make a buck - to look them straight in the face and lie to them when they are being asked legitimate questions such as "is that PDI fee required, because it wasn't discussed" when I don't know the answers and am looking to them for help. Not only is PDI a negotiation tool but it is NOT required to be paid by the customer, it was merely a tool Priority used in order to get back the negotiated price that I talked the dealership down to and screw me over as a buyer. Furthermore, most PDI fees run the consumer between $250 and $500...Priority is charging $1,500. These practices are COMPLETELY unethical and when manipulation and lying become involved, are crossing over the line of being illegal. I will be reporting Priority to the Bureau of Consumer Protection. I will also be making a push to have the Priority brand added to the military off-limits list due to unethical practices that I've gotten wound up in between TWO of their different locations at this point. This is UNACCEPTABLE; Priority, you need to get your crap together!!! More