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Priority Toyota Springfield
Springfield, VA
404 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 404 reviews
October 01, 2023
I bought a pre-auction car expecting better quality since it is from a Toyota dealership. It failed Maryland inspection because of engine mount. They don’t warranty, clean or inspect the car but charge over it is from a Toyota dealership. It failed Maryland inspection because of engine mount. They don’t warranty, clean or inspect the car but charge over market price. I would’ve been better off going to Craigslist or an auction. I’ve purchased three Toyota’s from Waldorf, Toyota. I wasn’t expected to be completely blind sided and robbed. More
by SwindledPurchaser2023
Employees Worked With
Amen
September 26, 2023
A company that is penny wise and a dollar poor. zero stars for my purchase. but more stars because some of the staff were so kind and helpful. I bought a used car from Priority. I specifical zero stars for my purchase. but more stars because some of the staff were so kind and helpful. I bought a used car from Priority. I specifically asked them and was told the background was fine. I made a mistake in taking their word.. Later I went back and was attempting to trade in my car for a new car. They told me my car was in a serious wreck so I won't get as much money. I learned the hard way they are not an honest company. I won't do any business with them in the future. And I will tell others of my experience. (note. the person I worked with is not listed, but it makes you select someone so I selected a random person I never met) More
by Mann
June 16, 2023
Incompetent! Tried to order a replacent key, for over a month & after 4 visits & attempts to resolve, still no key, no refund. Tried to order a replacent key, for over a month & after 4 visits & attempts to resolve, still no key, no refund. More
by KAAO_211
Employees Worked With
Manager Juan, Juan Melendez
April 29, 2023
Today, April 29, I was at Priority Toyota Springfield for a 60k maintenance on my 2018 Corolla SE. After a few minutes the technician told me the car needed to have the brakes replaced. I said to myself – ho a 60k maintenance on my 2018 Corolla SE. After a few minutes the technician told me the car needed to have the brakes replaced. I said to myself – how can the car need new brakes when it just passed state inspection on April 8th. And BTW, the inspection was performed at the same dealership. Whoever did the inspection should have his/her license revoked because he/she put me and the passengers at risk thinking that the car was safe to drive. We’ve been having issues with this dealership for some time, and it seems like nothing is being done to rectify the problems/complaints raised by the customers. I looked at other reviews by other customers and it’s not only us who’s complaining. For what it’s worth, think about going to some other Toyota dealership before coming to Priority Toyota Springfield. BTW, if ever they respond to your complaint, you will get the following canned message. What a terrible customer service !!! “Priority Toyota Springfield responded We apologize for your poor experience with our dealership. We never want our customers to feel this way. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience.” More
by Larry
Employees Worked With
Name not in the list
March 16, 2023
Our experience with Hector and Priority Toyota on the purchase of our new Highlander Hybrid has been excellent start to pickup of vehicle. purchase of our new Highlander Hybrid has been excellent start to pickup of vehicle. More
by Maryandtedkosowski
Employees Worked With
Hector Amaya
March 07, 2023
Exceptional team. Hector represented high level experience and professionalism. Top notch experience and I will revisit and purchase again when upgrading future vehicl Hector represented high level experience and professionalism. Top notch experience and I will revisit and purchase again when upgrading future vehicles as well. More
by Jdyoon25
Employees Worked With
Hector Amaya
February 23, 2023
On February 9, 2023, I purchased a 2019 4Runner, when I made this purchased a traded a Jeep Wrangler. Of course, it had a loan in which Priority Toyota Springfield was to pay off. When making the deal we o made this purchased a traded a Jeep Wrangler. Of course, it had a loan in which Priority Toyota Springfield was to pay off. When making the deal we obtained a 10 day pay off, 14 days later the loan has still not been paid off. When signing documents, I signed a document stating I was responsible for any balance over the calculated payoff, of course when I signed said document, I was under the impression that the loan would be paid off with in the allotted 10 days, I will be honest my purchase seemed seamless and was very easy. Honestly, I absolutely would have given a 5-star review, however when I was asked for the review, I was also promised a black out kit would be mailed to me...well needless to say I have not received it. Truthfully the black out kit is not that important to me, but now it has become the principal of the matter, you made a promise on an agreement but once I pulled out of the lot you not only forgot your promise, but you also forgot to pay off my trade. Get it to together please and don't expect me to pay the interest on the additional days. More
by vbhall
Employees Worked With
Hector Amaya
February 17, 2023
My name is Lorenzo I buy a use toyota carry 2017 I am very. Disappointed whit the answer the finance and the use cars manager they give about the 2 head liths they say they Chek 120 point but those head very. Disappointed whit the answer the finance and the use cars manager they give about the 2 head liths they say they Chek 120 point but those head l have black tape around so when rain the water get inside so I went back to the dealer to get fit under the 90 day warranty they told me I did buy a use car not new so they won't do anything to fix so if I want to get a new one I have to pay $500 I won't recommend priority toyota to no body More
by lorenzoventura
Employees Worked With
Christina Cowan, Ahad Yonus, Anthony Woods
November 02, 2022
My RAV4 was taken here for extensive mechanical repairs after a car accident. They allowed a technician to take my car home overnight and I have screenshots from the app Toyota gave me when I purchased the after a car accident. They allowed a technician to take my car home overnight and I have screenshots from the app Toyota gave me when I purchased the car showing it was taken to multiple locations that night. The windows were opened and doors unlocked multiple times, all while it should of been secure at Toyota. The manager Susan said “they needed to test drive it”. They never notified me if was going to be taken home overnight. Nobody was ever able to show me a policy saying this was allowed. Multiple people I talked to from Toyota said this should have never happened. I called the corporate 1800 number twice and was told someone would get back to me, but nobody did. Only staff from Priority called me back and they were rude and unprofessional. Susan even hung up on my father when he tried calling on my behalf. The experience was so bad, I will be selling my car so I do not ever have to deal with Toyota ever again. More
by rntulloch
Employees Worked With
Suzan Danfora
October 15, 2022
I rated you a 1-star only for this transaction. I've been a customer of Priority Toyota since it was called Kay Jennings on Backlick Rd. I already bought 3 RAV4s, a Corolla SE, an iM and lately a 2 I've been a customer of Priority Toyota since it was called Kay Jennings on Backlick Rd. I already bought 3 RAV4s, a Corolla SE, an iM and lately a 2019 CHR from this dealership and I've been happy with the service until I met this Sam Robles. Your Business Manager Sam Robles is a jerk. He was selling me $8000 worth of warranties on a used car worth $12,830 — that’s 62% of the value of the used car. He rushes you to put your signature on the paperwork. He is an uneducated unprofessional employee. He has a bad persona. He called us a ‘double standard’ because I have warranty on my car and my son does not have it. His job is to process the paperwork and not make cynical remarks. He needs to be disciplined or fired coz he could be doing the same thing to other Toyota customers. Priority Toyota Springfield is going to lose customers because of him. More
by Larry
Employees Worked With
Sam Robles
