Priority Toyota Springfield

Issue Resolved We purchased a vehicle and although we had an issue, it was ultimately fully resolved. I was pleased they made an effort to work with us on a resoluti We purchased a vehicle and although we had an issue, it was ultimately fully resolved. I was pleased they made an effort to work with us on a resolution. Mohammed and Leilani were great. More

Another disappointment I received an email from Toyota corporate few days ago in which they informed that my car was concerned by the recall for a passenger`s airbag issue a I received an email from Toyota corporate few days ago in which they informed that my car was concerned by the recall for a passenger`s airbag issue and I should to take it to one of their dealerships as soon as possible because it`s a safety issue .As result, I chatted with one of their online agent support and she told that she will let know the service know and he will call me as soon as possible to fix it. However, I kept waiting for almost four days and know nobody called me, so I had to call them again and it was the same answer, and they said they will see if they have the part in their stock before they schedule my car for reparation. after three days I called them again and the agent on the phone after I explained to him what happened transferred my call to the service manager but it seemed to that she is too fancy since she did not pick up the phone. in fact, i stayed on the phone for almost 5 minutes and no one picked it up .so I had to call their corporate and the guy on the phone called them right away to understand why they don`t want to schedule me but he did not get any correct answer. after a few minutes, they called me to tell me that they have the part and they will fix my car in three days. the only question I m asking these people. why don't you show any consideration for your valuable costumers? More

Highly unsatisfactory experience The Sales Department team needs to know that the Service Department team at Priority Toyota Springfield is making a very poor job in honoring the exte The Sales Department team needs to know that the Service Department team at Priority Toyota Springfield is making a very poor job in honoring the extended guarantee. After more than a month of my time and energy consumed, over 20 phone calls to the dealer, 3 calls to Toyota Corporate, 3 appointments, and a lousy attitude at all levels, the claim still unresolved. I believe it is time to say enough is enough. 15 years of a loyal customer have ended here, in a highly unsatisfactory experience. I am moving forward to receive the priority I deserve. More

Worse xxxx in the business I negotiated a deal on a used MB, down from $16,900 to $15,700, but when the finance people drew up the settlement, they added $3,500 back into the pr I negotiated a deal on a used MB, down from $16,900 to $15,700, but when the finance people drew up the settlement, they added $3,500 back into the price (including the negotiated discount, dollar for dollar), raising it $19,300 - what dishonest xxxxxxxx! I gave them one star because I have to give at least one star! More

Great service! I took my Mazda to Priority Toyota for an oil-change and tire rotation as part of my Priorities for Life deal and had a great experience! While I didn I took my Mazda to Priority Toyota for an oil-change and tire rotation as part of my Priorities for Life deal and had a great experience! While I didn't buy my car from Priority Toyota, I still was able to get my free oil change and Paul was kind enough to provide a complimentary tire rotation, which was not expected! He was extremely informative and took the time to answer my questions. Appreciated his customer service, as it's not typical to have a great experience getting service done at a dealership :) More

Wasted my time I went in after negotiating a price online. When I arrived they took 3 hours to finally give me the price worksheet. After agreeing on the final price I went in after negotiating a price online. When I arrived they took 3 hours to finally give me the price worksheet. After agreeing on the final price, they took another hour before finance manager met with me... he then tried to exploit me by giving me a 5% interest rate.... my credit is well over 750 for reference. He said take the car at this apr or leave, I had no option to use my own bank... wasted 4 and a half hours. Never coming back More

Grateful for great service! I recently took my 2012 4Runner to Priority Toyota to determine why my retractable running boards were not retracting normally. When I arrived, the ru I recently took my 2012 4Runner to Priority Toyota to determine why my retractable running boards were not retracting normally. When I arrived, the running boards started working normally. Paul Sonnhalter and Jason Lacome kept me updated and carefully checked the running boards and cleaned sensors and lubricated the moving parts. I was back on the road in a few hours. Thanks a million! More

Great Customer Service Experience Recently has my 60k mileage tuneup and Paul Sonnhalter took great care of my vehicle. Kept me in the loop on all that was going on and even recommend Recently has my 60k mileage tuneup and Paul Sonnhalter took great care of my vehicle. Kept me in the loop on all that was going on and even recommended the best time to come in to insure a speedy service. Really enjoyed working with Paul - will be back just to work with him. He made the whole costly experience quite enjoyable. More

Terrible Service If it wasn't for bad service, they'd have no service at all! On three separate occasions, I experienced terrible service at this dealership. Twice we If it wasn't for bad service, they'd have no service at all! On three separate occasions, I experienced terrible service at this dealership. Twice we dropped our car off for scheduled recall items and after keeping the car all day, they called to say they didn't have the parts and we'd need to come back a different day. The final straw was when they repaired the car for a check engine light issue and the light came back on within minutes of driving away from the dealership. We called and they told us to drive it 40-50 miles and light would reset. We were taking the car out of town so it was driven all the way to SC and the light never went off. We took it to a dealer in SC only to find out the repair had not been done correctly. It then took me contacting them a few times to have them reimburse me for the cost at the other dealership. They also quoted me the cost of $3900 for two repairs which I thought should be covered by the warranty. They offered to check on whether they would be covered but even after I followed up three times, they could never provide an answer. The dealer in SC also took care of those big items which were covered by the warranty and I only had to pay $50 deductible. They are terrible at returning calls, providing service and responding to emails. A co-worker had similar experiences so it's not just me. More

Poor Management and Customer Service I purchased my 2017 Toyota Camry SE at Priority Toyota of Springfield. Although the salesmen that I dealt with were fine, I was not informed of disco I purchased my 2017 Toyota Camry SE at Priority Toyota of Springfield. Although the salesmen that I dealt with were fine, I was not informed of discounts as shown on their own company website by management. In fact, I was told by management that they did not have as big of a markup on the SE model as they did on the XLE model (which I had originally intended to purchase and had researched) and therefore I could not receive as big of a discount when that is not the case as shown on their own company website. As a result, I overpaid for my car by more than $1200. This dealer also charges a $1495 destination charge. Further, I purchased approximately $3400 worth of accessories for the car and was misinformed about them as well. I was not told that the heated seats that I purchased were going to be provided and installed by an aftermarket company. As a result, I paid $895 for the same heated seats that I could have purchased directly from the same local aftermarket company for $600. In fact, I was told by a customer service representative who sold the accessories that the on/off switches would be located in the cutouts for extra switches on the dashboard when in fact they were not. I was also not informed that my purchase of a Sirius/XM radio for the car would only be a module added to the existing radio and not a new radio, despite the fact that I told the customer service representative who sold accessories that I wanted my old radio back. As a result, the module that I purchased from Priority Toyota for $1295 could have been purchased for $179 (with rebate) online and installed by Best Buy for $79. Further, you cannot satellite radio presets with this module and I have to scroll through 470 radio stations to select the one that I want with this module. After I filled out the survey that was sent to me, I received a call from one of their customer service representatives and reiterated these concerns to her. She told me that as a consumer, I need to be aware and to ask all of the questions I have before leaving the dealership. She told me that either she or the general manager would call me back. I never heard from either one of them. I emailed the general manager and he wrote back to say that he would get back to me that day. I never heard back from him. So basically, I was told by their customer service that when you shop at Priority Toyota, you need to expect them to try and cheat you however they can and that it is your responsibility to be on guard for that when you go there. There you have it, from the horse’s mouth! More