Priority Toyota Springfield

Top notch service and customer support from Ms. Pablo When the almighty Air Conditioning stopped blowing cold air in our beloved 2005 Tacoma along with some unpleasant smelling ventilation air, we hesitan When the almighty Air Conditioning stopped blowing cold air in our beloved 2005 Tacoma along with some unpleasant smelling ventilation air, we hesitantly took the 'ol Taco to Priority Springfield for service. I'm usually the type that avoids dealership service departments at ALL costs, but just moving to the area and having Priority Springfield so close, we decided to take a gamble. From scheduling the appointment to dropping the truck off, we were impressed with the courteous and friendly assistance. The true all-star of our visit was Ms. Dana Pablo, she was in constant communication with us during the entire process and explained recommended work in a very clear and easy to understand manner that made us feel reassured that the proper service needs were being taken care of. Let's be honest, taking a 13 year old truck in to a dealer for service, one fears that the service department would salivate at finding numerous things that really don't need to be addressed. That was not the case here as Ms. Pablo and Priority Springfield were above board on all the absolute service needs and the ones that can be addressed in the future. Ms Pablo's professionalism and customer first attitude is something that we don't see as often these days, so when we say it was a refreshing experience and pleasure to work with her, we 110% mean it! Priority Springfield has a true long ball hitter on their roster, and we would not hesitate on taking our vehicles back to this location for our service needs. A big appreciative thanks from us! More

Justin Baumgartner & Aaron Tschirhart with Customer Service Justin Baumgartner and Aaron Tschirhart are truly impressive people at Priority Toyota (Springfield, VA). They work with you and not against you. The Justin Baumgartner and Aaron Tschirhart are truly impressive people at Priority Toyota (Springfield, VA). They work with you and not against you. The friendly atmosphere of this dealership is SUPERB compared to some other car dealerships that we have visited. We have bought two cars here and appreciate this dynamic dual for making things happen for us. Thanks for your kindness and treating us like family. If you want $avings and respect--this is the dream team. --Grace Tang & Ricky Chin More

Paul Sonnhalter - Trusted Service Advisor Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the service needs of my vehicles. In every encounter, he's been professional, accurate, helpful, and friendly. I trust him implicitly, to the point I followed him to his current dealership. How often can you say that about a service advisor? More

Bad customer service department For the first time I was so disappointed by the customer service especially for how the advisor Dana ignored me, answered her cell when I was talking For the first time I was so disappointed by the customer service especially for how the advisor Dana ignored me, answered her cell when I was talking to her, she did not listen the issue I explained about my car and it was not fix. I did not feel value as a customer at all, she was totally rude. She was worry about her food than customer. More

Hasn't followed through with any of his promises I recently purchased a 2012 dodge avenger from Ricardo and was told he would order an antenna for it. He has not done so yet and is kind of condescend I recently purchased a 2012 dodge avenger from Ricardo and was told he would order an antenna for it. He has not done so yet and is kind of condescending when I come in to the dealership. I would not recommend doing business with Mr.Richardo. More

The best in the bizz Worked with a sales manager Paul Ramage. He made the process the best. I will buy all my cars from him!! He knows how to take car of his customers!! Worked with a sales manager Paul Ramage. He made the process the best. I will buy all my cars from him!! He knows how to take car of his customers!! More

Do not bring your car here for repair!! Brought in car for service. They didn't put In oil and clogged up oil pump filter then recommended entire unnecessary engine overhaul for $4000! Brought in car for service. They didn't put In oil and clogged up oil pump filter then recommended entire unnecessary engine overhaul for $4000! More

Great services. Great price. This was a great dealership, that provided great service, and a great price. We shopped around a lot, and this place was by far the best on all counts This was a great dealership, that provided great service, and a great price. We shopped around a lot, and this place was by far the best on all counts. Thank you! More

RACIST SCAM ARTISTS! ! ! I wish i could give them ZERO stars! I spoke to Desiree DeMott (Internet Sales Manager) On Jan 1st and requested an OTR price for a 2017 Highlander I wish i could give them ZERO stars! I spoke to Desiree DeMott (Internet Sales Manager) On Jan 1st and requested an OTR price for a 2017 Highlander XLE in writing as i did not want to drag my pregnant wife and 2 year old daughter in freezing weather to a dealership over an hour away in vain. She emailed a 'FINAL OTR price' of $34,214.61 . On reaching the Dealership and test driving the vehicle, i confirmed the OTR price with the salesman. When the finance lady came over, she demanded that i pay $3000 over the OTR price quote i had in writing. One of the Sales managers (Paul Rumage) claimed that he would not sell me the car at a loss if i dont pay $3000 over the OTR price quote. The Racist manager then yelled at me on the floor that i needed to learn English first and threatened to call the cops on me and my family! After wasting the entire day and getting humiliated by racist epithets and being threatened, I could take it no longer and left. This is the worst customer service i have ever received from any business...period! I have already submitted a written complaint to the Motor Vehicle Dealer Board (Virginia) and Toyota customer service (toyota_cares@toyota.com). All complaints to Toyota's customer service become part of the permanent record of the dealership and are used to decide if the dealership's licence should be renewed. All these SCAM ARTISTS care about is selling a car...morals, and ethics and decency be damned! Delete review More

Bought new 2017 Highlander from Ricardo Grant Great service from Ricardo Grant. Ricardo is a Marine Veteran. Purchase process went smoothly and will buy more Toyota's from Ricardo in the future. Great service from Ricardo Grant. Ricardo is a Marine Veteran. Purchase process went smoothly and will buy more Toyota's from Ricardo in the future. Highly recommend. Regards, Tobin Seven, Army Veteran. More