Priority Toyota Springfield

Horrible customer service from Service Department Received a recalled notice from Toyota, called to schedule an appointment for the recall. First answer from Service team was they need 1 or 2 days to Received a recalled notice from Toyota, called to schedule an appointment for the recall. First answer from Service team was they need 1 or 2 days to call me back to schedule an appointment. I waited 1 day without reply, called to service team again to follow up. Appointment is made 3 days after I called. Dropped of my car to the service woman at the dealership at the appointment time. Service woman told me that my car should be able to pick up in 3 to 4 hours. An hour after I left dealership, service woman called me that the dealership doesn't have the part for my recall service. I was so angry and frustrated because he should have checked his inventory when he scheduled appointment with me, and/or when I dropped off my car to him. What kind of customer service this dealership provided?! It wasted my time and delayed my recall service!! More

Great Experience Even though car buying experience can be pretty stressful, I was delighted to see how transparent and pleasant their selling process was. Everyone fro Even though car buying experience can be pretty stressful, I was delighted to see how transparent and pleasant their selling process was. Everyone from sales person Alex to the finance person, was extremely polite and helpful. They offer free oils changes for life along with other great benefits and this shows that they are trying to make you a long term customer. It was a pleasure to purchase vehicle from them. More

Top notch service and customer support from Ms. Pablo When the almighty Air Conditioning stopped blowing cold air in our beloved 2005 Tacoma along with some unpleasant smelling ventilation air, we hesitan When the almighty Air Conditioning stopped blowing cold air in our beloved 2005 Tacoma along with some unpleasant smelling ventilation air, we hesitantly took the 'ol Taco to Priority Springfield for service. I'm usually the type that avoids dealership service departments at ALL costs, but just moving to the area and having Priority Springfield so close, we decided to take a gamble. From scheduling the appointment to dropping the truck off, we were impressed with the courteous and friendly assistance. The true all-star of our visit was Ms. Dana Pablo, she was in constant communication with us during the entire process and explained recommended work in a very clear and easy to understand manner that made us feel reassured that the proper service needs were being taken care of. Let's be honest, taking a 13 year old truck in to a dealer for service, one fears that the service department would salivate at finding numerous things that really don't need to be addressed. That was not the case here as Ms. Pablo and Priority Springfield were above board on all the absolute service needs and the ones that can be addressed in the future. Ms Pablo's professionalism and customer first attitude is something that we don't see as often these days, so when we say it was a refreshing experience and pleasure to work with her, we 110% mean it! Priority Springfield has a true long ball hitter on their roster, and we would not hesitate on taking our vehicles back to this location for our service needs. A big appreciative thanks from us! More

Justin Baumgartner & Aaron Tschirhart with Customer Service Justin Baumgartner and Aaron Tschirhart are truly impressive people at Priority Toyota (Springfield, VA). They work with you and not against you. The Justin Baumgartner and Aaron Tschirhart are truly impressive people at Priority Toyota (Springfield, VA). They work with you and not against you. The friendly atmosphere of this dealership is SUPERB compared to some other car dealerships that we have visited. We have bought two cars here and appreciate this dynamic dual for making things happen for us. Thanks for your kindness and treating us like family. If you want $avings and respect--this is the dream team. --Grace Tang & Ricky Chin More

Paul Sonnhalter - Trusted Service Advisor Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the Paul Sonnhalter has been my service advisor for 13+ years now, and he has repeatedly given me professional and reliable and trustworthy advice on the service needs of my vehicles. In every encounter, he's been professional, accurate, helpful, and friendly. I trust him implicitly, to the point I followed him to his current dealership. How often can you say that about a service advisor? More

Bad customer service department For the first time I was so disappointed by the customer service especially for how the advisor Dana ignored me, answered her cell when I was talking For the first time I was so disappointed by the customer service especially for how the advisor Dana ignored me, answered her cell when I was talking to her, she did not listen the issue I explained about my car and it was not fix. I did not feel value as a customer at all, she was totally rude. She was worry about her food than customer. More

Hasn't followed through with any of his promises I recently purchased a 2012 dodge avenger from Ricardo and was told he would order an antenna for it. He has not done so yet and is kind of condescend I recently purchased a 2012 dodge avenger from Ricardo and was told he would order an antenna for it. He has not done so yet and is kind of condescending when I come in to the dealership. I would not recommend doing business with Mr.Richardo. More

The best in the bizz Worked with a sales manager Paul Ramage. He made the process the best. I will buy all my cars from him!! He knows how to take car of his customers!! Worked with a sales manager Paul Ramage. He made the process the best. I will buy all my cars from him!! He knows how to take car of his customers!! More

Do not bring your car here for repair!! Brought in car for service. They didn't put In oil and clogged up oil pump filter then recommended entire unnecessary engine overhaul for $4000! Brought in car for service. They didn't put In oil and clogged up oil pump filter then recommended entire unnecessary engine overhaul for $4000! More

Great services. Great price. This was a great dealership, that provided great service, and a great price. We shopped around a lot, and this place was by far the best on all counts This was a great dealership, that provided great service, and a great price. We shopped around a lot, and this place was by far the best on all counts. Thank you! More