Priority Toyota Springfield

Amazing afer sales service Carlos Ayala one of the sales person helo me with after sales service,he is responding quckly all my concern with my new 2018 toyota highlander,Iam l Carlos Ayala one of the sales person helo me with after sales service,he is responding quckly all my concern with my new 2018 toyota highlander,Iam looking forward to buy my next toyota with him again More

Poor communication and customer service I bought my car this dealership on Nov 2016 and I have been coming here since to do my oil change. My last service adviser Dana wasn't helpful. After I bought my car this dealership on Nov 2016 and I have been coming here since to do my oil change. My last service adviser Dana wasn't helpful. After my car done for servicing she didn't call or text - I had to text her to ask my car status and she said will be coming soon. I came after 40 minutes and the car wasn't ready yet. I had to wait her for another 45 minutes before I spoke with a manager who went downstairs to bring my car to me. Basically she ignored me the whole time. The main problem this location is that employees are too busy and don't care the customer service aspects. More

Shop Elsewhere If I could return my car to them at this point just to retract my service, I would. You are a priority while shopping in their dealership, but the sec If I could return my car to them at this point just to retract my service, I would. You are a priority while shopping in their dealership, but the second you've made your purchase they are no longer concerned with your time or your concerns. Bought a used car from them a couple months back. After a few weeks, the check engine light came on, stayed on for a few days, and turned back off. I scheduled an appointment for them to look under the hood. When I arrive, the woman who was supposed to be working on my car repeatedly tried to coerce me into leaving before even looking at my car, saying that there was nothing she could or would be willing to do. She literally told me verbatim that even if she found something, she wouldn't fix it. Don't know why this lady was telling me to my face that she was unwilling to do her job, but I stood my ground and refused to leave before she looked at it. Hours later, she tells me that I was right and something had been wrong and that she would fix it. I'm sure that she would have preferred me to leave and then come back weeks later when the issue persisted and I was no longer under warranty. Absolutely unacceptable behavior. Fast forward roughly two months, and I still have not received my plates for my car that I was told were being mailed to me. I called numerous times, and each time I was told that someone was looking into it and would call or email me back. Not ONE time did anyone ever contact me back, forcing me to call over and over again to ask the same questions. EVENTUALLY I got somebody's attention and was told that my plates had not been sent because I had not turned in my Maryland state inspection paperwork. I informed them that I had turned it in to the woman at the front desk weeks ago. SO, this dealership lost my paperwork before anybody could even enter into the system. Because I had the inspection done at an older shop that doesn't do things electronically, I now have to back track and hope that he has a copy. If not, it looks like I'm out another $100 for another inspection. And finally, for the Grand Finale. These people waited so long to get back to me that my SECOND pair of temporary tags is now several days expired. If just ONE person in that dealership had had the professionalism to call me back instead of brushing me off and giving me the run around, I would have been able to resolve this issue before my tags expired. They refuse to issue me a new set of tags even though this situation is entirely their fault. So now I have no choice but to be driving around with expired tags, risking it all to try to figure this mess out. Behind the big, showy dealership there's nothing but a bunch of inconsiderate, unprofessional people who want to take your money and dismiss you while doing the least amount of work possible. Please shop elsewhere. More

Customer beware I initially contact the dealership to inquire about a vehicle that I was interested in. After speaking to a sales person, I express my desire to have I initially contact the dealership to inquire about a vehicle that I was interested in. After speaking to a sales person, I express my desire to have a broken down out the door pricing of the vehicle. I also asked about the warranty and they agreed to provide me all of the info via email. After several back and forth, we agreed on a price, but there was still no description of the 4life warranty on the paperwork. I decide I ask at my dealer visit. When we visited, we were greated with respect and great attitude. And although the wrong vehicle was pulled they quickly resolved the miscommunication. I briefly spoke to an assistant sales manager, and then we were off with a salesman on a test drive. Once we returned I asked the sales person to ask the manager about The 4life warranty on the car, and he agreed. Once seated, we waited for about 15 minutes prior Robert Cumberland a sales manager come to explain the warranty to us. He told us that the vehicle does not qualify for the warranty due to the age of the vehicle. I asked him I understood the warranty guidelines, but I asked him why does the advertisement does. It reflect that? Why is every car (just about) in their web inventory have Priority 4life plastered in every cover for each vehicle? I explained that it is misleading and confusing as anyone who looked at the cover image for the vehicle shows the warranty logos and slogan. Even within the individual vehicle page the 4life logos and information are inside. This is misleading and a game changer, as the vehicle we had rear driven now had no leverage over the other vehicles in the market. Sadly, I did not purchase a vehicle at Priority Toyota. But I do hope they will correct the misleading advertising. More

very Rude and unfriendly Srvice Staff I was there for oil change after over 2 hours i ask what is going on with my car my service adviser told me my car was ready go pay after i paid i was I was there for oil change after over 2 hours i ask what is going on with my car my service adviser told me my car was ready go pay after i paid i was keep waiting but for my car was not there i went ask ask again where is my car my service adviser point to me another car and ask me if that was my car i said no that is not my car i made a big mistake i ask for a manager someone took me to the service director office WOW what a rude and unfriendly person was he talked to me very rude i love to come in person and tell you all about it they told me they lost my car keys after another 45 mints finely i got my car i want to say the way your director of service treated me i didn't sleep the whole night i love to come next week and see Susan in person .Thanks More

Poor service Yesterday after waiting more the 3 hours and 40 minuets for an a oil change they call me to pick up my car when I get into the car I discovered there’ Yesterday after waiting more the 3 hours and 40 minuets for an a oil change they call me to pick up my car when I get into the car I discovered there’s a water everywhere inside my car floor I ask the service adviser how the water get into my car he has no explanation after that I found out that it was raining and they left my windows open no apologies or explanation .very sad experience More

Regular 40k service I was pleasantly surprised by the exceptional attention given to me by Mr. Paul Sonnhalter. Not only did he explain the process, but estimated a time I was pleasantly surprised by the exceptional attention given to me by Mr. Paul Sonnhalter. Not only did he explain the process, but estimated a time of completion that was spot on. He paid attentoin to my concerns and answered all of my questions. Springfield Toyota should be proud to have such a dedicated and pleasant individual representing their business. I will certainly come back to Springfield Toyota (Priority Toyota). More

Above and beyond - Paul Sonnhalter Paul Sonnhalter is nothing short of incredible. He always gets the job done regardless of how involved the job may be. Paul has taken care of my Prius Paul Sonnhalter is nothing short of incredible. He always gets the job done regardless of how involved the job may be. Paul has taken care of my Prius for years and helped me to customize it by installing lowering springs, stabilizer bars and other performance enhancing features. Recently I asked Paul if he could do the same to my Honda CR-Z. (Not a Toyota). Paul literally bent over backwards to make it happen. The price and quality of work were exceptional. I’m Super-satisfied and will always go to Paul first regardless. He is the best of the best and an amazing ambassador for humanity because of his positive attitude and overall respect for all people. If Paul were to run for public office, not only would I vote for him but I would volunteer my time to support his campaign. Why? He’s all about doing things the right way and getting the job done. He is what’s great about America. More

Great Experience Even though car buying experience can be pretty stressful, I was delighted to see how transparent and pleasant their selling process was. Everyone fro Even though car buying experience can be pretty stressful, I was delighted to see how transparent and pleasant their selling process was. Everyone from sales person Alex to the finance person, was extremely polite and helpful. They offer free oils changes for life along with other great benefits and this shows that they are trying to make you a long term customer. It was a pleasure to purchase vehicle from them. More

Horrible customer service from Service Department Received a recalled notice from Toyota, called to schedule an appointment for the recall. First answer from Service team was they need 1 or 2 days to Received a recalled notice from Toyota, called to schedule an appointment for the recall. First answer from Service team was they need 1 or 2 days to call me back to schedule an appointment. I waited 1 day without reply, called to service team again to follow up. Appointment is made 3 days after I called. Dropped of my car to the service woman at the dealership at the appointment time. Service woman told me that my car should be able to pick up in 3 to 4 hours. An hour after I left dealership, service woman called me that the dealership doesn't have the part for my recall service. I was so angry and frustrated because he should have checked his inventory when he scheduled appointment with me, and/or when I dropped off my car to him. What kind of customer service this dealership provided?! It wasted my time and delayed my recall service!! More