Priority Toyota Springfield

Thoroughly Enjoyable Experience I've never before written a positive review of a car-buying experience, but today's visit to Kirk Etter at Priority Toyota was a genuine pleasure. I I've never before written a positive review of a car-buying experience, but today's visit to Kirk Etter at Priority Toyota was a genuine pleasure. I arrived with a pretty good idea of the used car I wanted to buy, and Kirk was ready to show it, discuss the pros and cons, and hand over the keys for a quick test drive. We also looked, briefly, at a few comparable vehicles. Kirk was always friendly and listened thoughtfully, made helpful comments, and offered good advice. Once we got to the purchase, Kirk kept everything moving fairly, transparently, and efficiently, as did the Business Office rep, Delma. There was never a trace of impatience or insincerity, and no games. I'm grateful to Kirk for a great experience, and drove away from Priority with confidence in my car and in their business integrity. More

I am exhausted of very poor costumer services! I used to love to come to springfield Toyota. I own 3 cars and i have to visit this location almost every month. I had several issues with them and I I used to love to come to springfield Toyota. I own 3 cars and i have to visit this location almost every month. I had several issues with them and I am very upset and frustrated. This is the list of situations: 1. Technician Did not put it lid of engine after oil change, after driving my car 5 miles my car almost burn. 2. Agent told me that i needed new tires when my tires are 5 month old. 3. 80% i do schedule my maintenance For my cars ( I do own 3 Toyotas) toyota NEVER wash my cars and always other cars are weed:(. 4.waitting time is over 2 hours and not clean car. For that list is not worthy to return every months with my cars possibly other dealer will be kind and costumer services oriented. More

Great Experience These people were so nice and explained everything very well. The good thing is; they always make sure they are providing great customer service. I go These people were so nice and explained everything very well. The good thing is; they always make sure they are providing great customer service. I got my second car from them and i will shop in future for sure. More

I hate car Salesmen but I've changed my mind, Kirk Wetter I hate car salesmen, but when I was referred by a friend to see Kirk Wetter I have a total different opinion. When I arrived he was finishing with ano I hate car salesmen, but when I was referred by a friend to see Kirk Wetter I have a total different opinion. When I arrived he was finishing with another customer that was hugging him and thanking him for all his help! Made me think! He showed me several different models I thought I would be interested in, very patient gave the pros and cons of each vehicle very knowledgeable, it helped me to narrow down the right one. Each question I asked he had a response very professional. When it came time for financing the finance manager very knowledgable and gave me all my options I have a new friend. This was a very positive experience. And when I left I was hugging him and thanking him for all his help in my new car. If shopping and not sure what you want or hate car salesmen like I did give Kirk a call or just go see him you won't be sorry. And by the way tell him Melody recommend him. More

The employees not good. They did not like a business I just bought a new car after 2 day and then I want to return it. I already lost 6 thousands dollars. But they want charge more. Now they don’t want g I just bought a new car after 2 day and then I want to return it. I already lost 6 thousands dollars. But they want charge more. Now they don’t want get it back. They make a lot of trouble. If you are a general manager there please help me. My name is Hung. Thank you very much general manager. More

Amazing sevice. I bought a 2018 RAV4 at the Priority Toyota because Mouncef Hinani went above and beyond to meet our expectations. I tried many dealers before going I bought a 2018 RAV4 at the Priority Toyota because Mouncef Hinani went above and beyond to meet our expectations. I tried many dealers before going to Priority Toyota because he is only one to call me regularly to check if I am ready to buy. Mouncef met all of our requests and went above and beyond customer service. I would recommend Priority Toyota who are in the market for a new vehicle. More

You’re a priority until you sign on the dotted line Felt compelled to come here and leave a review after owning my car for 1.5 years through this dealership. All the positive reviews here are by people Felt compelled to come here and leave a review after owning my car for 1.5 years through this dealership. All the positive reviews here are by people who just bought their car. After you're in, the horrible service begins. Their priority is making money. They need a customer service overhaul. For the amount of money people drop on cars, you would expect better service. I get much better service buying a $1 soda at McDonalds and 7-11. The staff don't appear like they want to work there which is reflected in their service. They don't go out of their way to help. They scrape by with the minimum possible level of service. They overcharged me for repairs and misdiagnosed simple car issues on a brand new car. Don't be fooled! If you have to buy a car here, don't get any extras. Don't be fooled by "manicure Wednesday" that's never open or "free (stale) coffee" or "free shuttle" that doesn't work or takes an hour to be available or "free car wash" that is half assed or unavailable because there is some technical issue. If you tell them you don't want some extra unnecessary overpriced service, they will immediately start treating you like crap. I will make sure all of my family and friends know to never come here. It's a factory with absolutely no personalized or even decent service. More

Rude and dishonest The GM, Amar Rana, and his employees Stan Gutierrez, and Al Youhana are liars and cheats. The will jerk you around, treat you rudely, waste your time, The GM, Amar Rana, and his employees Stan Gutierrez, and Al Youhana are liars and cheats. The will jerk you around, treat you rudely, waste your time, and not even think twice about it. Do not trust them with any of your business. More

Just a wonderful experience. Everyone was very professional. Very respectful of my time. Treated with mush respect. I was a little early and everyone was ready to get me started Will always go to this dealersh Very respectful of my time. Treated with mush respect. I was a little early and everyone was ready to get me started Will always go to this dealership. More

I had the best experience with this service department My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect and recommendation that I have ever given to any service department in my over 42 years of driving and owning a car. A job well done to you PAUL SONNHALTER, I will forever be in debt to you. More