Priority Toyota Springfield

Great experience Excellent care and happy to do business with Priority. Have bought a couple of cars from them and have always been more than satisfied. Highly recomme Excellent care and happy to do business with Priority. Have bought a couple of cars from them and have always been more than satisfied. Highly recommended. More

Simple Easy Deal full of Lies Backstory- found a tundra at this location I was extremely interested in. Emailed them and texted the sales person I was coming in Sunday. Even texted Backstory- found a tundra at this location I was extremely interested in. Emailed them and texted the sales person I was coming in Sunday. Even texted and said I was running late on Sunday. Arrive at dealer- first thing she does after giving her my backstory on the car I own is question where I got my trade in value from. KBB and I valued it at fair. Then she questioned my credit (651) implying that wasn't good enough and finally responded with "well if we can't get you in what you want we will find something for you." No lady, I didn't want anything else I wanted that truck. Flash forward 20 minutes later- she shows up in the wrong truck. An older clearly different model. She politely lied and said "no it's black I don't know why those colors are listed" when I pulled up the autotrader listing Lie #2 enthusiastically occurs "oh those are stock photos" really lady all 26 of them are stock photos plus a different inventory number? Enter Lie #3 "oh shucks my guy must have given me the wrong keys. Because the stock numbers are so close" Off she goes and reappears 22 minutes later (at this point I've been at the dealership for an hour) a half hearted Lie #4 ensues "so someone else is testing driving your car and wants it. So the sales guy is hiding it" At this point I left, I realized once a xxxxxxx a xxxxxxx they will always be. To make things fun and this review longer. She decides to text me saying "it was in the body shop" I can only assume this Lie #5 was aided by the sales manager in hopes that after being gone for an hour I had calmed down and was ready to return to getting screwed. You can tell by my photo I wasn't interested. More

Purchased used Frontier pickup -- Hector Amaya is the best! Just purchased a 2014 Nissan Frontier from Priority Toyota Springfield. We worked with many sales associates/managers and other staff, but if not for Just purchased a 2014 Nissan Frontier from Priority Toyota Springfield. We worked with many sales associates/managers and other staff, but if not for Hector Amaya's involvement before, during, and after our purchase this dealership would not have closed the deal with us. Hector was with us through the test drive and decision process. He answered all our questions immediately and accurately. His knowledge of the vehicles and options (as well as Priority's services) is remarkable. Even better, Hector was engaging and a pleasure to spend time with. What truly set him above his peers is how he handled a problem revealed to us by others on the Priority staff only after the sale was completed. Hector assumed responsibility and took action. He corrected the problem within hours of our call (at the dealership's expense) -- going above and beyond the expectations of a sales person. Hector Amaya should be recognized as an example to his colleagues at the Priority Toyota! Thanks, Hector! Note: I will submit a separate review of the others we worked with who did not reflect the values and professionalism that we expected from Priority. In this review I only want to recognize Hector's extraordinary support. More

Unprofessional We bought our car in spite of having to work with Jae. On our first visit, the car we specifically came to see had an issue with the keys so we left. We bought our car in spite of having to work with Jae. On our first visit, the car we specifically came to see had an issue with the keys so we left. When we returned we had the pleasure of working with Hector, but Jae continued to insert himself into the dealings. He sat with us and explained how the missing/inoperable key wasn’t our fault, complained about the organization as a whole and some of the management specifically, and managed to insert the F word into our conversation. Wildly unprofessional on so many levels. We contacted Hector and asked to deal with him exclusively. More

Excellent Service Service Representative Paul Sonnhalter was excellent to work with and is an excellent credit and representative for Priority Toyota. He is fair to hi Service Representative Paul Sonnhalter was excellent to work with and is an excellent credit and representative for Priority Toyota. He is fair to his company but also to his customer. A recent example was my taking my 2003 Highlander for service, including an emissions inspection. Upon arrival I had several dash light icons on. He quickly advised that these lights indicated a problem in the emissions system. Rather than automatically having his dealership perform a very expensive replacement, he first suggested that one part on this 16 year old car be cleaned up. After doing so, the dash lights went out. I then drove the car about 70 miles and returned, and the emissions test was successful. This is an example of keeping the best interest of the customer in mind. Paul Sonnhalter makes me feel very comfortable that I am getting what is necessary, but no more. He is the primary reason that I take both of my cars to Priority when service is needed on either of them. He is very courteous and friendly, keeps me very timely informed, and consistently gives me good advice that I feel very comfortable in relying on. More

Amazing buying experience working with Jae Yang A few months ago, my sister bought a brand new 2019 Toyota Corolla Hatchback SE. Jae Yang was the absolute professional in assisting us with all of ou A few months ago, my sister bought a brand new 2019 Toyota Corolla Hatchback SE. Jae Yang was the absolute professional in assisting us with all of our needs. He patiently answered all of our questions and concerns. He was kind, caring, and made us feel comfortable in our purchase. We really enjoyed our car buying experience at Priority Toyota. Not to mention free oil changes for life. We really enjoyed working with Jae and will return again when we are in need of a new car. More

Awesome experience Our sales man (Jae) was excellent, very professional and courteous. He changed my car buying experience. It was quick and fun. Thank you Jae Yang! Our sales man (Jae) was excellent, very professional and courteous. He changed my car buying experience. It was quick and fun. Thank you Jae Yang! More