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Priority Toyota Springfield
Springfield, VA
404 Reviews
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Showing 404 reviews
November 23, 2019
You are nothing but a number on profit sheet! This dealership is VERY UNETHICAL, and it's lead by sales manager Paul Ramage! First, it took 8 DAYS to get a response from him, so the customer servi This dealership is VERY UNETHICAL, and it's lead by sales manager Paul Ramage! First, it took 8 DAYS to get a response from him, so the customer service is horrendous. You are nothing but a number on profit sheet. They do not care about you or your experience! They charge an $899 "processing fee" which is absolutely unnecessary and pure profit for the dealership. Most dealerships charge about $400. THEN I was told I'd need to pay a $380 "out-of-state tag fee" which is again unnecessary and is completely made up. I've never heard of such a thing. BUYER BEWARE! The price you see online is NOT the price you pay. They will add on $1,000+ of fees. Take your business elsewhere! More
by Brenly
Employees Worked With
Paul Ramage
November 22, 2019
Absolute Worst Toyota Dealership in the NOVA Area I go in to the Springfield Priority Toyota Dealership looking for a brand new 2019 Toyota Camry XSE model which the dealership says they have on the l I go in to the Springfield Priority Toyota Dealership looking for a brand new 2019 Toyota Camry XSE model which the dealership says they have on the lot and once I get there they cannot find the keys to the car so they make me test drive a brand new 2020 Toyota Camry XSE model instead. The sales rep tells me that the dealership will work with me to give me a similar price to the 2019 model since it is not my fault they do not have the 2019 model in stock. We get to negotiating price and they tell me that they are willing to sell the 2020 XSE for $24,100. I agree to the price at which point they tell me they need to check with their sales manager Paul and he comes out and says the deal is completely off because he thought I was talking about the 2019 model, not the 2020 model. The ironic thing is the paper he was looking at had the 2020 model written at the top and all of a sudden they cannot do that price? After this they say they will give me EXACTLY the same version (XSE model with Panaromic sunroof and Tech Package) in a 2019 model for a price of $23,700 - the catch is that the car is not currently at the dealership and is somewhere in Maryland. They tell me to come back a few days later to come sign the paper work and pick up the car. I showed up four days later when the car arrived at the dealership and the car has NO panaromic sunroof and NO tech package. They try to convince me that the car we negotiated on did not have those features and the agreement was they were selling me this car instead. I argued with the sales manager and his boss for almost 3 hours at which point they offer to sell me another car that has the features I want for $1,045 more than the original negotiated price - the catch here is that there are only 2 cars left in the NOVA area that are brand new 2019 models with the specs I am looking for. Haithem (Sales Manager) tells me he will contact the dealership that currently has the vehicle and let me know the next morning and I can come sign the paper work. The next morning I text him and he says both cars have been sold and they can no longer honor the price we negotiated on. I called the Falls Church dealership and give them the same VIN number that Haithem was talking about and they say the car has NOT BEEN SOLD. The bottom line is this dealership is not trustworthy and are just out to get your money by any means possible. Do not recommend at all, please go elsewhere and save time, money, and headache. More
by Ahsan Zaman
Employees Worked With
Paul Ramage, David Mireles, Haithem Najar, Jae Yang
November 18, 2019
As a customer, I don't feel like a priority We purchased a used vehicle that was located at a different Priority dealership and asked if they'd transfer it to the Springfield location, closest t We purchased a used vehicle that was located at a different Priority dealership and asked if they'd transfer it to the Springfield location, closest to our home. They agreed and it was a 3-hour trip one way so we really appreciated that. We purchased it the same night it arrived. We had the typical used car experience (which is never much fun). Some of the people we dealt with were very nice and easy to deal with. Others were total salespeople that cared less about us and only about our money. Two months later a friendly clerk called to say that our emissions wasn't completed upon purchase and we needed to bring it in to complete the transfer of the title. We came in the next day and waited for 2 hours. Upon complaint, we got the car 15 minutes later and I could see from the receipt that it was only done a few minutes after I complained. Again, some of the service people were very nice, then others were less than helpful. I was told it would be finished within 24 hours of being submitted to the DMV. That would have been November 6th and today is November 18th - 5 phone calls later - three where I spoke to someone, two left messages. I raised my voice for the first time today and I finally was given to the finance manager who promised she'd fix it tomorrow. I wish I could afford a brand new car because it seems they get better service, but I can't. If I get any better service, I'll post another review but I couldn't wait any longer to share my frustrating experience. I gave two stars because the people who were nice were as helpful as possible. I hope for their sake they find another employer, or better yet, that they can make improvements.. The system overall is broken at Springfield Toyota. Update: By the next day, the head of finance had it all worked out! I also got a personal message from the GM apologizing. I appreciate knowing that someone took the time to read and respond. I'll stick with my 2 stars but do hope that this has been helpful so that they can fix some processes. More
by MJ
Employees Worked With
Adrian, Kevin Flores, Jennifer (Finance), Heather (Clerk), Jeffrey Ntiamoah, Ibrahim Daoud, Gustabo Arguera
November 03, 2019
Poor sales service, aggressive tactics and take it or leave it attitude. I ended going to Ourisman Fairfax which was night and day compared to these guys. leave it attitude. I ended going to Ourisman Fairfax which was night and day compared to these guys. More
by Charlie472
Employees Worked With
Paul Ramage
November 02, 2019
I trade my car last year they payoff my old car in 2 and half month my credit score went down they force to give me the extra warranty and they told me before 90 days if I wanna cancel the warranty and half month my credit score went down they force to give me the extra warranty and they told me before 90 days if I wanna cancel the warranty there is charge after 90 days no charge I went after 9 months to cancel the warranty they say there is a charge they just xxxxxxxx with customers c More
by KASHIF
Employees Worked With
Musa karar Amar Rana all r crupt , Amar Rana, Christina Cowan, Ibrahim Daoud, Lauren Ivey
October 25, 2019
Vehicle recall repairer I brought my 07 Tundra for open recall on the frame . The technician who inspected the frame did not find any perforations on it therefore it did not I brought my 07 Tundra for open recall on the frame . The technician who inspected the frame did not find any perforations on it therefore it did not need to be replaced, but according to Toyota frame needed to be spray coated. The procedure was done at Priority Toyota Springfield in Jan. 2019 The same car was brought to the dealership for inspection in Oct. 2019 and technician claimed that can not pass VA State inspection because of holes on the frame caused by rust deterioration. So the service manger Eric claimed that the frame inspection and spray coating was PROFESSIONALLY done by their technicians. What he could not explain is, how the frame can be falling a part 9 months after the inspection and the frame coating has been PROFESSIONALLY performed at the dealership. Was that procedure done only to safe them from the lawsuit or really meant to preserve the frame for longer period of time? Only a few months? It takes a lot longer than several months on 2 millimeter steel to be falling a part caused by rust especially when we do not have much snow in the winter time. Of course the dealership does not take any responsibilities about their job and since recall is closed since May 2019 there is nothing can be done they say. Really !!! More
by Max
Employees Worked With
Dana Pablo
October 22, 2019
Buying experience at Priority After a bad experience at another dealership I made an appointment to see Jim at Priority. He referred me to a salesman and within 24 hours I had the After a bad experience at another dealership I made an appointment to see Jim at Priority. He referred me to a salesman and within 24 hours I had the vehicle I wanted. Everyone there was welcoming, courteous, and professional. They facilitated all the changes I wanted to make from the purchase (two weeks prior) at Ourisman Toyota of Fairfax), dealt with the loan purchase from USAA, and i never had to wait more than a few minutes for anyone I needed to complete the purchase. As it is a low mileage Certified Sienna there are several free services for as long as I own it. I recommend Priority Toyota of Springfield. Patsy Maddox More
by Jordanhill2010
Employees Worked With
Not sure of all the names but all were helpful and professional.
October 14, 2019
Worst Dealer Ever Bought a car from them a month ago. Monte (Sales), Delma (Finance), jay (Finance manager) Delayed my paperwork and warranty for over a month. Also, t Bought a car from them a month ago. Monte (Sales), Delma (Finance), jay (Finance manager) Delayed my paperwork and warranty for over a month. Also, they only gave me one key to the car and they promised to ship the second key the next day to me and after a million phone calls to them they still didn't ship it. THERE ONLY EXCUSE IS THEY ARE BUSY???????. I will never buy any car from them in the future or deal with them at all. THEY ALSO TRIED TO SCAM ME in the total price by adding fees that don't exist to make the total way over the asking price. I hope this review helps others not to fell into their very bad business More
by Peter
Employees Worked With
Christina Cowan, Mouncef Hinani
October 03, 2019
Friendly salesmen and professional experience. I had a great experience with salesman Todd Carlson buying a 2018 4Runner. He was extremely knowledgeable and helpful. He told me everything straight I had a great experience with salesman Todd Carlson buying a 2018 4Runner. He was extremely knowledgeable and helpful. He told me everything straight up with no run around. The price was fair for the product. The finance center helped explain the different levels of warranties clearly and concisely. More
by Robert
Employees Worked With
Todd Carlson, Bianca, Christina Cowan
September 23, 2019
Excellent service, helpfull team, enjoyable negotiation I bought my car almost year ago. The team is really helpfull, friendly and professional. While I was in negotiation with two dealers, so Priority gave I bought my car almost year ago. The team is really helpfull, friendly and professional. While I was in negotiation with two dealers, so Priority gave me best price and after sale benefits. Great deal!!! More
by Namig
Employees Worked With
Shah Hussain
