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Priority Toyota Springfield

Springfield, VA

2.2
405 Reviews

7601 Loisdale Rd

Springfield, VA

22150

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Showing 405 reviews

March 03, 2025

AVOID! UPDATE: Let me just start by saying I traded them my car Feb 6th, and it still isn't paid off today, March 1st. I was just charged for my monthly More

by Ks01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alonso Alvarez, Brandon Bentley, Leilani Harman , Aaron Tschirhart
December 31, 2024

Horrible experience with sales and service over the last week. Sales told us they they would get nothing for our trade and it would go to auction, yet it’s on their used car used car lot for much more than More

by ToyotaVA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris & Larry
Jan 02, 2025 -

Priority Toyota Springfield responded

Thank you for sharing this feedback and bringing this matter to our attention. We understand your concern and we apologize for any inconvenience this may have caused. However, this feedback does not align with my team's standards regarding absolute customer care and professionalism. I'd appreciate an opportunity to learn more about your time with us to directly address these concerns and restore your confidence in our dealership. When you have a moment, please reach out to my contact below. Thank you, Aaron Tschirhart - Sales Manager - aarontschirhart@lithia.com

December 04, 2024

Nightmare experience, took my Highlander for a recall and oil change. The cashier name Valerie called me and scheduled a free oil change appointment approved by service manager name Fabio. I told her that my More

by fifiasrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fabio Gizman
Dec 06, 2024 -

Priority Toyota Springfield responded

Hello, Thank you for sharing your experience. We understand your frustration and apologize for any inconvenience that has been caused. I'd appreciate an opportunity to learn more about your time with us to properly address this matter moving forward. When you have a moment, please reach out directly so we can work together towards a more positive outcome. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com

November 29, 2024

Took my car to this dealership for an appraisal based on the KBB instant cash offer, they told me they needed to test drive it, so I agreed, they completely burnt out the clutch while joyriding it, admittin More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donnell, Peter, Brett Baumgartener
Dec 03, 2024 -

Priority Toyota Springfield responded

Alex, We appreciate your additional feedback regarding your experience. We want to assure you that your concerns are important to our team, as providing 100% customer satisfaction is always a top priority to us. However, we continue to stand by our assessment in regard to your vehicle's clutch repair. Upon your visit to our dealership, we no longer feel it is in our best interest to work with you based on the nature of the experience. We regret to know this matter has resulted this way, and we wish you well moving forward. Should you have further questions or concerns at this time, please reach out directly. Thank you, Matthew Bibbo - General Manager - 541-746-2589

Dec 03, 2024 -

Alex responded

I’m well aware of the fact that you stand by your position on not fixing a part that your inexperienced employees broke! No need to repeat. That’s exactly why I’ve left my honest review. I appreciate you making it abundantly clear to anyone that decides to read this review though. I’d absolutely love to reach out to the management team, thank you for offering. Can you please send me the email address of the REAL GM? As I’ve become increasingly aware the person I was told was the GM is in fact not the GM of this location. I would also appreciate the email if any other higher management! Whether that be the owner, your lithia POC, or any management stemming from your Toyota representative.

Dec 03, 2024 -

Alex responded

I would also love to add, your sales team did nothing to reconcile this issue. Absolutely nothing. I was told there’s absolutely nothing that can be done for me, that it’s my fault somehow that they broke my car, and when I asked what kind of resolution we can come to, I was made fun of, and told “see you in court.” So please, do not spread misinformation like “despite our sales team’s efforts to reconcile this matter,” just to save face. If you’re going to act like that to another person. At least have the guts to accept the consequences.

November 27, 2024

Logan is an absolute nightmare. Her intimidation tactics created a terrible experience. During the initial walk around I found various stains, scrapes, etc. After asking if there More

by Valentina
Finance Experience
Recommend Dealer
No
Employees Worked With
Logan Macintosh
Nov 27, 2024 -

Priority Toyota Springfield responded

Hello Valentina, Thank you for sharing your feedback. It is regrettable to learn that you are highly dissatisfied with your experience, and I understand your frustration. However, the feedback that you have shared here does not align with our standards of service, and I'd like to discuss your experience with you further to directly address this issue and work towards a proper resolution. At your convenience, please reach out to my contact below. Thank you, Aaron Tschirhart - Sales Manager - aarontschirhart@lithia.com

November 18, 2024

Service rep tried to rip me off. Brought my Toyota in for 30k regular maintenance and upon 5 minutes of checking in, the service rep handed me a sheet to sign with the bottom line co More

by virginialocal
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Eddy Cruz
Nov 20, 2024 -

Priority Toyota Springfield responded

Thank you for sharing your experience. I understand your frustration, and I appreciate you bringing this matter to my attention. My team is expertly trained to provide transparency and informative communication in regard to our services, so it's disappointing to know that you feel this way. I'd like an opportunity to discuss this with you in more detail to directly address any concerns, and work together towards a more positive outcome. At your earliest convenience, please reach out directly to my contact below. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com

November 04, 2024

I purchased a used car from them on 9/27/24. It was easy. They stayed open late for me to make the purchase and worked with me on the down payment. Once my insurance money came in the following More

by Clayne357
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnell, Yousef, Moustafa
Nov 05, 2024 -

Priority Toyota Springfield responded

Thank you for bringing this to our attention. This is not indicative of the efficiency we strive to provide, and we apologize for the delay regarding receiving your tags. Please reach out directly at your earliest convenience so we can resolve this issue as quicky as possible. Thank you, Aaron Tschirhart - Sales Manager - aarontschirhart@lithia.com

October 12, 2024

Subject: Feedback on Customer Service I would like to express my concerns regarding advisor: Anthony V.'s suitability for a front office role. Based on my experiences over the past eight years with Prior More

by JOSEPH03192001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony V.
Oct 15, 2024 -

Priority Toyota Springfield responded

Hi there, We appreciate you sharing your feedback as we take our customer service very seriously and our team is consistently looking for ways to improve our overall customer experience. We want to assure you that our team is dedicated to providing absolute customer care, and I would appreciate an opportunity to learn more about your time with us to directly address any questions or concerns you may have. When you have a moment, please reach out. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com

September 16, 2024

Poor customer service. They treat you like trash. No one care about you standing there waiting for help. They just walk passed you like if you don't exist. Even if you have More

by naji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne McClain
Sep 17, 2024 -

Priority Toyota Springfield responded

We apologize for the experience you had with our customer service. This is not how we aim to treat our guests, and your feedback is very concerning. We would like to address this issue directly and improve your next visit if given the chance. Please reach out at your convenience so we can discuss further. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com

August 15, 2024

I bought a used 2013 Chevy Silverado from them on 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanical More

by pat
Recommend Dealer
No
Employees Worked With
Alex Kirkland
Aug 16, 2024 -

Priority Toyota Springfield responded

Hi there Pat, We do want to assure you that your concerns are important to our team as we strive for professionalism and accessible communication for our customers. Therefore, it's unfortunate to learn about the initial trouble you had in reaching us. I apologize for any inconvenience, and I look forward to speaking with you directly to work towards a proper resolution for this matter. Thank you, Aaron Tschirhart - Sales Manager - aarontschirhart@lithia.com

Aug 19, 2024 -

pat responded

Aaron - Thank you for your prompt response. I emailed you on Friday, haven't heard back. Email me and let me know when you can chat.

Sep 11, 2024 -

pat responded

Just to close the loop, I wanted to say that Aaron was responsive and accommodating. We reached a solution that I think was fair for both of us. Thank you!

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