Priority Nissan Mazda Tyson's Corner

Great Service As usual great experience all due to the wonderful care we receive from Jon Lavigne. All went smooth as usual and cannot say enough great things abou As usual great experience all due to the wonderful care we receive from Jon Lavigne. All went smooth as usual and cannot say enough great things about Jon and the dealer. We have total confidence that everything is taken care of and worry free. More

Fast service During the previous visit I had some issues but this time it was a great experienced. Had an airbag recall fix which was completed pretty quickly. The During the previous visit I had some issues but this time it was a great experienced. Had an airbag recall fix which was completed pretty quickly. The courtesy shuttle also was fast to drop off and pick up. More

Scheduled maintenance and repair I was new to this dealership, but had previously scheduled service at others. In addition to 45,000 mile servicing, I had a busted left indicator. I w I was new to this dealership, but had previously scheduled service at others. In addition to 45,000 mile servicing, I had a busted left indicator. I was assigned to customer service representative John Self. Everything was straight-forward and parts were available when needed to replace the light. There was no pressure for extra or unnecessary service as at other places I've been (I was told at another center, for example, that the tires were worn-- I had actually replaced them two months prior and they were not worn; likewise, when at a previous service center I had asked for a dent to be banged out as best as possible but that I was not interested in replacing bumper, repainting, etc., I was presented with only that option until I balked. No such nonsense occurred at Priority), The customer waiting lounge was comfortable, with ample outlets and mobile desks to get work done while I waited. The car was vacuumed and washed when it was returned, and the whole operation (including light repair) was quicker than promised. I will be returning to this service center. More

Roger is the best! Roger Ponce tries to work with me and let me know what's necessary. He's friendly and kind. He made good on a credit too. Thank you! Roger is the reas Roger Ponce tries to work with me and let me know what's necessary. He's friendly and kind. He made good on a credit too. Thank you! Roger is the reason I come back! More

Excellent service As usual, Jon LaVigne was great. I was in and out in a reasonable amount of time considering major work had to be done on the brakes. I'm more than s As usual, Jon LaVigne was great. I was in and out in a reasonable amount of time considering major work had to be done on the brakes. I'm more than satisfied with the service. More

Lube, oil and filter Received exactly what I requested...and timely. Good way to keep customers coming back. AND...no real need for a survey for such a small job. Received exactly what I requested...and timely. Good way to keep customers coming back. AND...no real need for a survey for such a small job. More

Always excellent service. Never had a issue with this dealership. Always professional & prompt service. Mr. Ismael Flores has always took care of anything that was asked or ne Never had a issue with this dealership. Always professional & prompt service. Mr. Ismael Flores has always took care of anything that was asked or needed. More

Do not waste your life Let me start by saying: everyone and every company deserves a fair chance. Let my experience be regarded as this company's fair chance. I HIGHLY advis Let me start by saying: everyone and every company deserves a fair chance. Let my experience be regarded as this company's fair chance. I HIGHLY advise you not to make a purchase of a vehicle from Priority Nissan Mazda, as the serve as the single WORST purchase of the entire 2018 year in terms of quality, customer service and overall experience . Allow me to explain. In May of 2018 I had need for another vehicle within my household. I was starting a new job, moving into a new home within a different state, and needed another vehicle. I developed an appreciation for the Mazda CX-5 based on appearance, handling and some research and decided that I would purchase my next vehicle from this company. I come into the office after picking out the vehicle I wanted (2016, used, under 33k miles) and sat down with the salesman to fill the paperwork. Due to the changing home situation where I was moving to a separate state within less than a month I was informed that I should use my current address for the purchase of the vehicle and since I was paying for the tags and title through them I was told they would be able to transition my tags easily. Because I was moving I had change my insurance to the new state to also cover the car I currently had. I informed the salesman and was informed that I would be able to provide the insurance after purchase. So I agreed and we made the deal and I walked away with a purchased car. The next day I received an email asking me to submit my insurance so that the process could be kicked off for my tags and title. I responded with the insurance from my new location covering the vehicles and asked if anything else were needed. No response. 2 weeks had passed, I called the tysons office about my tags and the responses I received were blaming the DMV for being slow and i was told i would have tags soon. My temp tags expired 2 weeks later. I came back to the office and requested new temp tags and my actual tags. Nothing. No news, and what's worse, no tags. Another month and more excuses later and they still have not provided my tags. I am told that they cannot provide me with anymore tags and at this point I am upset, rightfully so, but still calm. No angry responses, no cursing. Just the question of what is still outstanding that is preventing me from having tags. The finance manage finally calls someone from the tag and title office for Priority (the same person who emailed me for my insurance) and asks about the hold up and they say "my insurance has to match the state that the vehicle is being registered for, without that, we cannot register the vehicle." 3 months. It took them 3 months to figure out that issue and within that time frame I received nothing more than an email from the tag and title rep the day after sending in my insurance Info saying "thanks." Had someone, ANYONE, in tag and title been doing their job making the customer some form of a PRIORITY, I would have received news of this issue well ahead of time via email, or maybe a phone call, or anything informing me of this issue. Yet all I received up until that point was an email saying "thanks". Well, following the phone call, the finance manager presented me with a the only option that worked best for the entirety of Priority at the time. Contact my insurance and ask them to switch it back to a place I no longer live. Due to the extreme circumstances I was provide a final set of temp tags and was told to try that option on for size. My insurance basically laughed and said something that loosely translates in layman's terms to this "how can we insure anything when it doesn't exist there?" So, back to Priority I go where it is now headed into mid August and I have told them I cannot get my insurance to change the info and at this point for the to just give me the money back for the cost of my tag and title and I will do it myself. Still at the point no curses, some feelings within my tone but not at all did I raise my voice. I have worked in customer service roles and I have the ability to empathize with those in roles similar. With that mention it becomes available as an option for them to just switch the tag and title to the new state in house. All they needed to do was change the address on the original agreement and have me sign it. That's it. At this point I am ready to get on with it so we do so and I was told to check in on two weeks for the tags. I call into the office and two days post the two week mark I am called back and informed my tags are ready. I head into the office to pick up my tags and I am told to sign off that the registration matches the tags. What do you know? They dont. Instead of a 'D' there was a 'B' on this standard issue tag. I point this out to the staff and they tell me that they will be in contact with someone in tag and title and they would make it so that the tags are the correct on in the case of the tags v. The registration with the dmv. I am told to take the tags and that they would handle it. At this time I would like to point out the excellent level of communication that they share within Priority with specifically and EXCLUSIVELY their own internal contacts. Anytime someone calls from internal, 2 rings and an answer, immediately. This is integral to my now column in a magazine review. Hold onto it, as I attempt to make phone calls to the same exact number and guess who not once received a live voice when? Back to the tags, about a week or so later I received a call letting me know everything was handled and that the dmv would be sending me new registration to match the tags. So I wait. And keep waiting. I assumed it would show up eventually so I went about my life. Early October, I am out with my fiance when I see police lights behind me. The officer pulls me over and states that he was originally pulling me over because I didnt have registration stickers on my rear plates, which turns out were on my front plates due to the staff at Priority's attention to detail, but upon running my tags my vehicle and my registration as a whole were non existent. I explain the tag situation to the officer and told him I thought this was cleared up already. He took my ID and all the proof I had including the old registration with the letter that didnt match the tag and did his review while we sat In the car, 10 minutes off of our residential area looking like we were about to be hauled away. 25 minutes later the officer returns saying that everything about the vehicle checked out outside of the registration and tags. When I was about to agree and explain that was my sentiment before the officer interjected that BOTH WERE INCORRECT. The information that the dmv had showed the "B" instead of a "D" but also instead of the "G" that was on the registration I had the dmv had a "J". The officer gave me a traffic violation warning and went on about his way as I sat with my fiance feeling lied to, deprioritized and dead. Literally dead, because my car also would not start. Who knew a battery that was well tested before being sold couldn't sit 20 minutes without dying? Fed up with all of the issues I attempt to call priority to get in contact with the tag and title team and within that week I had called 3 different priority locations, was transferred by the receptionist at least twice a day and had not spoken to a single person. Fed up, I go into the office and ask what is going on and what needs to happen to fix this. I am told directly and squarely that I need to go to the dmv and square this out. Noticeably angry but never rude, I attempt to figure out how this became my fault and thusly my responsibility but according to the staff member, this was the suggested action. I walk into the dmv, taking time off from my work week to get done something I had already paid to have done and done correctly and that others had done in weeks and I am told I have to pay again $20 for replacement tags for my car as they could not just issue registration to match the current tags. This means that no one was working to fix my tag situation earlier since they dont fix them. This also means Priority lied directly to me. Again. I pay the 20 and receive the first correct thing in a long line of suffering. I received new tags and registration that matched. I was finally road legal. Around this time I went back into the office requesting to be recouped for my time, money and cost of registration and tags back as I did most if not all the work to get them and to the individual known as floor manager he thought my request was outrageous and that because they ended up getting it fixed it should be able to wash away as if it never happened. You cant slap a bandage on a severed limb and expect it to heal. I sent my vehicle in for service shortly after ( the vehicle service team is the ONLY redeeming factor for thos company, but what's a 4 star when its avaraged out with 22 other -5 star performances ) and after the service I received an email asking me to rate my experience. I immediately called the individual on the email (didnt pick up) but left a voicemail explaining I want to go over some of my griepes with them. She called back the next day and listened to my issues and told me she would pass them along to the site manager who would be in contact with me later that day. 2 days later, not contact. I call h ed r again and get ahold of her and she says she had told him and that he would make time to speak with me. It is now January. Have I heard even the tiniest semblance of the sit manager 's voice? No. At the end of October I had had enough. I was over being nice and understanding. It had been since April 30tu and all along the way has been nothing but trouble, lies, and misdirection. I come into the office, as there is no other means of communication to this office than to stand in front of them and speak directly to them, and I remember this day clearly and vividly because it was the last day that I spoke with someone from the office period. The floor manager was in and I asked according to the purchaser agreement there is some form of counseling that be done before going to any legal actions, what might those be as I'm exhausted with how the entirety of my situation has been handled. The floor manager looks at me directly and simply says "if you have an issue lawyer up." The date was 10/25/18. I will not forget the Unwavering coldness and lack of consideration or care for customer I experienced within this office. I have waited this long to post my review as it is a long and expansive one detailing my experience with one of the worst car sales companies on the planet. NO. I WILL NOT suggest this company to my friends, family, random strangers, or most despised individual. NO. I WILL NOT be purchasing another vehicle from this company. And I highly suggest you DO NOT SPEND YOUR EFFORTS TIME OR ENERGY AT THIS LOCATION OR ANYTHING OWNED BY PRIORITY. YOU ARE NOT THEIR PRIORITY AS A CUSTOMER. More

Wonderful car buying experience We were unexpectedly in the market for a new car after our old one was totaled in an accident. We decided we wanted a Nissan Murano after having had a We were unexpectedly in the market for a new car after our old one was totaled in an accident. We decided we wanted a Nissan Murano after having had a good experience with one as our rental. We visited every Nissan dealership in the area and found the service we received from Gabriel to be far superior to what we experienced anywhere else. We really felt that he knew all the features of the car extremely well and valued our time tremendously. Manager Josh and Gary from financing also made us feel that they did everything they could to get us the best deal possible. Overall, it was a great experience for us, and we look forward to going back in the future for service. More

Good service Buen servico Gracias por la atencion no sé espero mucho y la calidad del servicio y atención personalizada . El personal muy atento y por supuesto muy Buen servico Gracias por la atencion no sé espero mucho y la calidad del servicio y atención personalizada . El personal muy atento y por supuesto muy amable . More