Priority Nissan Chantilly
Chantilly, VA
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Incompetent and Indifferent I made an appointment to get an oil change and a recall fix. When I showed up for the appointment, the employees stood around and continued their sma I made an appointment to get an oil change and a recall fix. When I showed up for the appointment, the employees stood around and continued their small talk. Finally, a woman approached me and asked if I had been helped. I said no, and she promptly took me to a service coordinator (name tag was covered by jacket). The service coordinator told me that he didn't have the parts in stock for the recall and couldn't do the repair that day. That was it; no offer to fix it in the future and no apology for driving all that way for nothing (I live an hour away). I have never been so angry nor seen such indifference. I will never take my car there again. More
Car Service Review Outstanding service. Spefically Jenny Harbin who provided outstanding customer service from the moment I drove into the dealership service area to the Outstanding service. Spefically Jenny Harbin who provided outstanding customer service from the moment I drove into the dealership service area to the time I left. More
Service at Nissan -excellent experience with Jenny Harbin Brought my car to a regular service. Jenny was competent, fast and very friendly and the car wash was back working again. Until next time😊 Brought my car to a regular service. Jenny was competent, fast and very friendly and the car wash was back working again. Until next time😊 More
Bad Experience I was given a final price over via telephone and text messages. We clarified this was going to be the out the door price, this was specifically writte I was given a final price over via telephone and text messages. We clarified this was going to be the out the door price, this was specifically written in the text message I got from the sales person. When I went in to make my purchase they raised the price by $3000.00, and provided me with no explanation for why I was given a false quote. They were not willing to negotiate at all. More
Excellent service provided by Priority Nissan's Jenny Harbin My most recent visit to Priority Nissan was for service on my 2003 Pathfinder. Even though my vehicle is thirteen years old, Jenny took care of me the My most recent visit to Priority Nissan was for service on my 2003 Pathfinder. Even though my vehicle is thirteen years old, Jenny took care of me the same as if I was bringing in a new vehicle still under warranty. I had called Priority to schedule an appointment and I got someone on the other end who actually raised his voice at me. I asked to speak to a manager and I told him that I had been treated rudely. The manager apologized and put me on the phone with Jenny. It was like the difference between day and night, because Jenny was courteous and professional. When I arrived at the dealership and was directed to Jenny, I was met with the same professionalism, courtesy, and enthusiasm she had shown over the phone. She listened patiently to what I was saying about the issue with my vehicle without interrupting me. She did not waste any time assigning my car to a highly competent mechanic, and I was able to speak to the mechanic about what he had found while inspecting my vehicle. I was in and out in a very reasonable time for the service rendered and Jenny's follow through was as good as her initial interaction with me. She provided her business card and told me if I ever needed service on my vehicle, I could contact her directly. I was very satisfied with my visit and I will not hesitate to recommend Priority Nissan to my co-workers, friends, and family! More
Buying a car Great experience..! Thanks to Fredy Cuellar and his Manager for helping me to close this deal. He was a patient and costumer oriented person who he Great experience..! Thanks to Fredy Cuellar and his Manager for helping me to close this deal. He was a patient and costumer oriented person who helped to address all my queries and concerns to ensure a happy buying. Thanks once again! More
Buying a car We came to Priority after taking a test drive at another dealership. The car we were interested in was at another Priority location. David Cox retriev We came to Priority after taking a test drive at another dealership. The car we were interested in was at another Priority location. David Cox retrieved the car for us. He was very knowledgeable about the car and it's features. David made the buying experience pleasant. More
Excellent Service Bobby Sparks was in charge of the service to my vehicle. I would recommend him for all of your service needs. Fair, Honest, and reliable. Bobby Sparks was in charge of the service to my vehicle. I would recommend him for all of your service needs. Fair, Honest, and reliable. More
Super Team Bruno Zambrano and Josh Cochran (and Nasir) made my visit a true delight. The process was easy and gratifying. Love the car and loved hanging out with Bruno Zambrano and Josh Cochran (and Nasir) made my visit a true delight. The process was easy and gratifying. Love the car and loved hanging out with the guys while waiting for the final detailing. I'll be back again and again. Maybe one day I'll even buy the Bentley. More
Vehicle service on short notice When I called the dealership to inquire about bringing my vehicle by to resolve an issue on short notice Jenny Harbin enthusiastically accepted my ve When I called the dealership to inquire about bringing my vehicle by to resolve an issue on short notice Jenny Harbin enthusiastically accepted my vehicle in for service. She had my vehicle to a Technician in a very short time and she also kept me informed of the progress in short intervals. As I waited in the customer lounge I noticed how energetic and enthusiastic she is at doing her job, she will definitely be assisting me for all my vehicle service needs in the future. I am former GM technician ( 19 years experience ) so I was very impressed with Jenny Harbin,s professionalism, expertise, and the efficiency of the handling time of my vehicle. Jenny Harbin is five star service advisor. More