Priority Nissan Chantilly

I went to Nissan of Chantilly after I saw an online listing for a 2010 Nissan Rogue. I was greeted by salesman Chris Kraus at the door and asked him if the vehicle I saw online was still available. He listing for a 2010 Nissan Rogue. I was greeted by salesman Chris Kraus at the door and asked him if the vehicle I saw online was still available. He replied "let's go to my desk and I'll check". Once at his desk he began to ask me questions, like what colors I wanted and what options I would like to have. Then without ever touching his computer he says "the rogue you saw online is gone, you see the ones online are priced really good and sale really fast, the Internet team can't keep the website updated". Then he tells me let's go outside and see what we have. Once outside he tries to up sale me on a more expensive model. I quickly told him "no, I know exactly what I want and have already told you". Chris then says well we don't have anything that you want here but we can get it for you. We go back inside, agree on a price and the color I want (white). He leaves to talk with a manager and comes back and says "congratulations !! You have a car" He found a white one and they are bringing it in now, but it will take a few hours. We proceed with the paper work get the financing and everything done. We were give the vin# and we looked it up on our iPhones.... There it was our white Rogue. Everything was great!!! Then after all the paperwork was done, Chris comes in and says the car won't be in tonight but you can come back tomorrow and we will have it ready for you. I thought, no problem. We called Chris the next day and asked if it was ready for us to pickup. He said "we are going to have to change the paper work when you come in, we weren't able to get you that Rogue, but we found another white one. It will be here by 8pm tonight". Again, I felt like a bump in the road but no big deal. About four hours later Chris calls me and says " We found two white Rogues one has 4200 miles on it and the other has 410 miles, which one do you want?". At this point I am starting to get mad, what new car has 4200 miles on it? I said I'll take the white one with 410 miles. He says ok, they are bringing it in now, will be here in two hours. Two hours pass and Chris calls me. "your car is here, it's ready for you to pick it up. But I just now found out, it's not white it's grey" At this point I had enough of the lies!!! I told him the deal was off and that I would be in to pick up my check for the down payment. Chris then HUNG UP ON ME!!!!! I called the dealership and asked to speak with a manager, I was told he was with a customer, I said I would hold. I was on hd for 15 minutes then disconnected. I called back again and asked to speak with the manager, was put on hold again fir 10 minutes, the the receptionist laughs and hangs up on me. So I call back a third time and ask to speak with the manager, the receptionist say "He doesn't want to speak with you" and hung up on me. I wil NEVER recommend the dealer to ANYONE!!!!!! there are tons of Nissan dealerships in NOVA please go somewhere else!!!! By the way, one week later the same rogue I saw online that attracted me to this dealership is still on their website as available. More

Recently I had been in the Market for New Black 2010 Nissan Rogue S360 AWD, and the dealerships around me had no stock or were unwilling to work with me on a price that I thought was reasonable. My brot Nissan Rogue S360 AWD, and the dealerships around me had no stock or were unwilling to work with me on a price that I thought was reasonable. My brother-in-law is from the DC area and talked to a few dealerships there. We spent 2 weeks talking and negotiating with different dealerships, until we had a few that seemed like they were in the price range I was looking for. My first stop on Friday Night was Koons Nissan of Falls Church. There we had been speaking with Harrison, who had promised a price for a Rogue S360, but when I go there, he said that he had been mistaken and it was $2000 more and it was for the base model Rogue S…we said “no thanks, we will go to one of the other dealerships we spoke with” and he said that his sales manager wanted to meet us. The sales manager was arrogant, disrespectful, and rude; he laughed at our price, and said if we get one for that price, to “bring it past.” I WOULD NEVER BUY A CAR FROM THESE GUYS… Our next stop was Brown’s Fairfax Nissan. Here we spoke to James, he appeared to be a good guy, he was willing to work with our offered price. They had the car on the lot, but in order for him to sell it at the price we had offered, we had to agree to purchase the “Appearance Package,” which was wheel locks, some cheap rubber edging on the doors and wheel-wells, and a god awful giant pin strip right up the side. I told him I didn’t want it, but he said it was already on, and it would cost $250 to take it off…To James’s credit, he appeared to know the package was ridiculous, but said that is what he needed to do the deal. We went for a walk to see the car on the lot and the pin stripe made a huge difference and there seemed to be some confusion as to how much residue would be left on the car if it was removed. We told James we were going to look around, but I would have come back to them if I needed to, because, besides the ridiculous request, everyone there seemed to be honest… The next morning, we went to Nissan of Chantilly. We spoke with Justin here, who initially seemed great. We told him what we wanted, a Black Rogue 360, and he said he had none on the lot, but he could find one no problem. We had spoken to him before, and told him what I wanted to pay, he said that we wouldn’t know for sure until he found one. Then he came back and said there were none in the region. We explained that we closed a dealership the night before, where they had two, and he said that they aren’t showing up in the computer and they must have listed them as sold to get credit from Nissan and then hoped to sell them before people find out, what he described as a common practice from Brown’s (I have no idea if this was the case, but that is what he said…not that I believe anything that he said was true at this point). My brother-in-law got on the phone immediately to Sheehy Nissan in Manassas (our next stop) and she said she had one that came off the truck the night before. While my brother in law was making calls, Justin led me to the lot to try and sell me what he had there. I explained that I wanted what I wanted, and he said “you gotta work with me! I promise we can give you a bangin’ deal.” I explained that I wanted an AWD and none of the vehicles here were AWD. He continued to make a case for FWD until my brother-in-law walked up and said that another dealer had one. We walked back inside and I was collecting my things and he came over and said, “good news, we found one” which really pissed us off, because at this point we realized they were lying about not being able to find us one, just to get us to buy the cars on the lot. We told him we were going to move on and he got really defensive and wrote my lowball figure on paper and said, “we have one for you, sign that and that is what we will sell it to you for,” but at this point, why would I have trusted anything he said and committed to a purchase before seeing the car…we moved on… So our next and final stop was Sheehy Nissan in Manassas. Here we dealt with Jenifer, who was extremely pleasant, but walked VERY FAST…She showed me the car I wanted. It had Kick-plates along the doors that looked really great. I compare that to the “appearance package” something that the dealership adds on, that they can overcharge you for, but instead of cheap and unnecessary, these looked clean and sharp. The price was not as low as I had hoped to start with, but we negotiated until it was very close to my original offer, and I saw the car I was buying before I bought it. I never felt like they were trying to get something over on me. And over all I was extremely happy. So it took 4 dealerships and 4 varying levels of satisfaction or dissatisfaction, but I got my car near the price I wanted it and I couldn’t recommend Sheehy Nissan of Manassas more. I drove my Rogue S360 the 220 miles home today and I couldn’t have been happier. More

Took my Frontier in for 30,000 mile service. I have a service plan that I assumed would cover the inspection of the vehicle. However, the dealership charged me $700 for the service with no communication service plan that I assumed would cover the inspection of the vehicle. However, the dealership charged me $700 for the service with no communication or explanation of the work needed prior to completion. Also, a recall was found on my car that was not performed but was told a part was ordered. Plus, the rep tried to sell my new tires and an alignment. I did not want either at the time but requested a follow-up appointment for the alignment. Three weeks later, I had received no phone call or contact from the dealership. I went in person to speak with the service manager. He was unable to operate his computer competently and offered very little in way of customer service. I am very unhappy with this dealership and their staff and will NEVER return nor allow them to contact me in the future. More

I went to this dealership looking to buy a specific car and Henry was my salesman. He was pleasant and funny but when we had done all we could for the day he promised me 3 separate times that he would be c and Henry was my salesman. He was pleasant and funny but when we had done all we could for the day he promised me 3 separate times that he would be calling me on Monday (this was on a Saturday) no later than 3pm. It's been a week and I still have not heard back from him. I have decided to go to the Nissan dealership in Fairfax instead. More

Tried new Chantilly Nissan after yrs. of loyal patronage to other local dealer. Xterra brought in for brake job, exhaust noise, and detailing. Only 2,000 miles later and they say we need another complete br to other local dealer. Xterra brought in for brake job, exhaust noise, and detailing. Only 2,000 miles later and they say we need another complete brake job, exhaust noise still there, and promise to redo pitiful, failed detailing not going to happen as not documented in their system. We rescued our car from Chantilly Nissan with ZERO confidence in their service and took it to the other dealer who we paid to have ALL the work done AGAIN!!!! BEWARE OF CHANTILLY NISSAN SERVICE. Taking a car in there for service is begging for grief and double the expense. Nissan corp. rep has NO influence whatsoever, and just gathers info. w/o offering any resolution. More

We had service done at the dealership a few weeks ago and we were so impressed by that experience that we decided to up grade our car. When we stopped back in to look at cars they had, several service employ we were so impressed by that experience that we decided to up grade our car. When we stopped back in to look at cars they had, several service employees recognised us and said hello. Which was nice. The salesman was very polite and courteous. The whole buying process was very easy and relaxed. We feel we got a great price on a great product, very friendly service, and we will certainly recommend the dealership to friends in the future. More