Priority Nissan Chantilly

While the pricing was excellent, the location of the dealership was a distance from my home city. Also, the process of purchasing could have been faster and less complicated if the salesperson responded dealership was a distance from my home city. Also, the process of purchasing could have been faster and less complicated if the salesperson responded to questions more clearly. More

Justing Maynard and Peter Washington did an outstanding job locating the perfect vehicle for me and my wife. The Juke so far has been a great vehicle. My wife continuely receives compliments on the Juke. job locating the perfect vehicle for me and my wife. The Juke so far has been a great vehicle. My wife continuely receives compliments on the Juke. Justin did a great job working with us and keeping us up to date on the location of our new vehicle on it's way to the dealership. Sandra Rios did an excellent job finding us financing that would keep us within budget. Only negative aspect was that my wife had her purse stolen while we were at the dealership; I recommend that security cameras be installed in the parking lot and common areas of the dealership building. More

Peter worked very hard to make sure i got in the car. Thank you Peter and Amhed for taking good care of us. they treated me like a family and i really appreciate that. if i live closer to the shop, i wil Thank you Peter and Amhed for taking good care of us. they treated me like a family and i really appreciate that. if i live closer to the shop, i will come often to visit Peter and Amhed. Thanks guys and continue the excellent customer service. you guys were excellent!!! More

The new car salesman was knowledgeable and friendly. He demonstrated the car very well. I was allowed to take a substitute car home while the new one was being prepared, which was nice. demonstrated the car very well. I was allowed to take a substitute car home while the new one was being prepared, which was nice. More

I would not recommend this dealership for service. I brought my 2010 M35 in for routine service (fix loose glove box, adjust hood, check transmission and detail the car). I dropped the car off in the e brought my 2010 M35 in for routine service (fix loose glove box, adjust hood, check transmission and detail the car). I dropped the car off in the evening after leaving detailed instructions in writing for the service manager and speaking with him on the phone and via email. I returned to pick up my car two days later to find most of the work was not performed. I asked to speak with the GM after waiting around for 15-20 minutes I was told the problems would be fixed, my car would be detailed and topped off with gas for my troubles. When I returned the next day my car was not topped off, the detailing job was horrible and the transmission was not switching smoothly. I called the GM and left him a voicemail - no response. I emailed the Service Manager - he returned my email 7 days later. I have since taken my car to another dealership and the experience has been far better than the one I experienced with Nissan of Chantilly. Remember, your experience with the Sales Department lasts a few hours but your experience with Service lasts as long as you own your car - choose wisely! More

Justin did a great job in completing the deal. Prior to arriving at the dealership (over 50miles away from where we live), Justin and I exchanged very lengthy emails and a few phone calls to confirm the sp arriving at the dealership (over 50miles away from where we live), Justin and I exchanged very lengthy emails and a few phone calls to confirm the specs and options of the vehicle, the price, and he ensured the vehicle would be on hold for us before we got to the dealership. He greeted my wife and me very courteously and was very hospitable. He went into great detail about the car and was very patient with our questions and long test drive. Justin and his sales manager did an amazing job to get us into a 60 month 0% special financing. This was great news considering Cowles Nissan would not want to lease a similar vehicle to us after we drove over 100 miles roundtrip. Cowles Nissan quoted one price over the phone and on email but when we arrived they made an excuse that their Finance department used the wrong vehicle in our credit application and they would not budge at all to a compromised new monthly payment. They were rude and very disrespectful to both my wife and I. And they bluntly told us they didn’t want our business. Justin at Chantilly was very well aware of our prior experiences and did everything possible to ensure Nissan of Chantilly's service was much better than the competitors. Justin succeeded and surpassed our expectations. We were out the door in our brand new car in less than 2 ½ hours!! More

When I bought the car, they kept telling me they would have us with the financial advisor in five minutes. We waited an hour. I was told 3 times my floormats would be sent overnight because they were not have us with the financial advisor in five minutes. We waited an hour. I was told 3 times my floormats would be sent overnight because they were not in the vehicle as promised along with the DVD remote and headphones.Three weeks later I never received them after being told they were being sent overnight. I had to drive to the dealership to get a seat fixed anyway so they installed my floormats. My new vehicle had to have a new passenger seat because of a tear in the leather. It will be over a month before they have my seat fixed.However, I commend Nissan of Chantilly for providing me with a wonderful Altima to drive. Most of our issues have come through the salesman Claude. He doesn't follow up with his words. Fitze in the repair shop has been excellent to work with. Shawn was very helpful when we bought the car. Chris Buckner was great with chatting with me online. You all had the best price by far so we drove six hours just to buy our new Nissan Armada from your dealership. We would buy another vehicle but I believe I will request another salesman. Hopefully, my new car will be ready in two weeks :) More

Moussa was very friendly and respectful. It was a pleasure to meet and work with him on the purchase of my new car. It was gratifying to work with a salesman who did not provide any gimmicks or high pleasure to meet and work with him on the purchase of my new car. It was gratifying to work with a salesman who did not provide any gimmicks or high pressure sale pitches. I will highly recommend him to others looking to purchase a car. More

It was a really busy day when we came into the showroom. We just wanted to test drive the hybrid and we hung out for a while. We almost didn't stay when Shaun greeted us and asked us to be patient. It was We just wanted to test drive the hybrid and we hung out for a while. We almost didn't stay when Shaun greeted us and asked us to be patient. It was apparent that he was working with multiple customers and trying to please everyone. After we drove the car, we immediately knew we wanted to purchase it. Shaun was very easy to work with, no high pressure sales. I'd definitely recommend him to others looking to buy a Nissan. As far as finishing the sale went personally, I can do without all the extra sales pitches for the other services. All said, we were driving our new car home in about 5 hours. A first. A few days after we'd owned the car, Stephanie called to check in. This was a nice touch. The only issue we had was that there was only 1 key to the new car so I had to come back to the dealership. She scheduled a time for me to come in for the key. I worked with Stacy in Service who was nice but I ended up having to come back to the dealership twice to get the new key because a part was needed. Not sure why that part detail wasn't sorted out prior but the hybrid is new to this dealer. More

The purchase of my Rogue was a very pleasent experience. The staff was very considerate and informative. I would recommend Nissan of Chantilly to my friends. Thank You for all of your help. The staff was very considerate and informative. I would recommend Nissan of Chantilly to my friends. Thank You for all of your help. More